Cigna Healthsprings exam question and
answer GRADED A +
Which of the following should you discuss with your customer to help them understand their
prescription drug coverage? - ✔️✔️ Drug list or formulary.
Preferred and standard pharmacies.
Co-pays and phases of coverage.
All of these.
Which of the following is applicable when discussing the benefits of any of our plans? -
✔️✔U ️ se the Summary of Benefits and cover all the benefits of the plan.
When verifying if a doctor is in the Cigna Healthcare network which of the following is correct? -
✔️✔Y️ ou can verify doctors and other providers using the Provider Lookup Tool, you may also
download the weekly provider spreadsheets.
Which of the following scripts is required to be read verbatim when enrolling a customer over
the phone? - ✔️ ✔E️nrollment script.
Which of the following is true regarding our paper Scope of Appointment (SOA)? - ✔️ ✔️ While
prospects attending marketing/sales events do not have to complete an SOA, if there is a follow-
up one-on-one appointment, an SOA must be completed.
, Which of the following is a true statement? - ✔️
✔️ In order to be eligible to receive a
commission payment from Cigna, both the agent and agency must be properly contracted,
licensed, trained, and appointed before making a sale.
Lucas, a licensed agent, has been contracted and appointed by Cigna Healthcare Medicare.
Which of the following does he still need to do in order to complete all requirements to sell
Cigna Medicare plans? - ✔️ ✔️ Complete all Cigna training certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
Both B & C.
Which of the following are reasons for customer disenrollments? - ✔️
✔U️nexpected costs.
Doctor not in network.
Not knowing the details of the plan.
All of the these.
Which of the following statements about submitting an enrollment paper application is
accurate? - ✔️✔Y️ ou must submit within 2 calendar days of receiving the completed
enrollment form.
- ✔️
✔M️ake sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and features of the plan.
All of these.
Bella, a telesales agent, is enrolling a customer telephonically, which of the following applies to
enrolling on an outbound call? - ✔️ ✔️ Bella may enroll the customer on an outbound call if she
has met all other requirements including prior conversation with the customer, permission to
call and SOA rules.
answer GRADED A +
Which of the following should you discuss with your customer to help them understand their
prescription drug coverage? - ✔️✔️ Drug list or formulary.
Preferred and standard pharmacies.
Co-pays and phases of coverage.
All of these.
Which of the following is applicable when discussing the benefits of any of our plans? -
✔️✔U ️ se the Summary of Benefits and cover all the benefits of the plan.
When verifying if a doctor is in the Cigna Healthcare network which of the following is correct? -
✔️✔Y️ ou can verify doctors and other providers using the Provider Lookup Tool, you may also
download the weekly provider spreadsheets.
Which of the following scripts is required to be read verbatim when enrolling a customer over
the phone? - ✔️ ✔E️nrollment script.
Which of the following is true regarding our paper Scope of Appointment (SOA)? - ✔️ ✔️ While
prospects attending marketing/sales events do not have to complete an SOA, if there is a follow-
up one-on-one appointment, an SOA must be completed.
, Which of the following is a true statement? - ✔️
✔️ In order to be eligible to receive a
commission payment from Cigna, both the agent and agency must be properly contracted,
licensed, trained, and appointed before making a sale.
Lucas, a licensed agent, has been contracted and appointed by Cigna Healthcare Medicare.
Which of the following does he still need to do in order to complete all requirements to sell
Cigna Medicare plans? - ✔️ ✔️ Complete all Cigna training certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
Both B & C.
Which of the following are reasons for customer disenrollments? - ✔️
✔U️nexpected costs.
Doctor not in network.
Not knowing the details of the plan.
All of the these.
Which of the following statements about submitting an enrollment paper application is
accurate? - ✔️✔Y️ ou must submit within 2 calendar days of receiving the completed
enrollment form.
- ✔️
✔M️ake sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and features of the plan.
All of these.
Bella, a telesales agent, is enrolling a customer telephonically, which of the following applies to
enrolling on an outbound call? - ✔️ ✔️ Bella may enroll the customer on an outbound call if she
has met all other requirements including prior conversation with the customer, permission to
call and SOA rules.
