USC BUAD- //
304 /
FINAL
/ /
Study Guide Questions With Correct Answers
/ // // // // //
Virtual //Teams
Work /
/together /
/over /
/time //and //distance //via //electronic //media //to //combine //effort //and //achieve //common //goals
What //does //Ferrazzi //say //are //the //main //aspects //of //the //"Right //Team?"
People, //Size, //Roles
What //Does //Ferrazzi //say //are //the //main //aspects //of //the //"Right //Leadership?"
Fostering //Trust, //Encourage //Open //Dialogue, //Clarifying //Goals/Guidelines
Cultural //Intelligence //(CQ)
a/
/person's /
/ability /
/to /
/interpret //unfamiliar //gestures //and //situations //and //create //appropriate //behavioral //responses
,What //are //the //components //of //Cultural //Intelligence //(CQ)?
Cognitive, //Physical, //Emotional/Motivational
What //are //the //8 //aspects //of //The //Culture //Map?
Communicating, /
/Evaluating, //Persuading, //Leading, //Deciding, //Trusting, //Disagreeing, //Scheduling
What //are //the //stages //of //Social //Perceptions?
Selective /
/attention/Comprehension, //Encoding/Simplification, //Storage/Retention, //Retrieval/Response
What //three //components //influence //Perception?
Characteristics //of: //Perceiver, //Of //the //target, //Of //the //situation
Stereotype
An //individual's //set //of //beliefs //about //the //characteristics //or //attributes //of //a //group
What //are //aspects //of //Stereotypes?
Race, //Age, //Gender
,Stereotype //Formation //and //Maintenance
1. //Categorization
2. //Inferences
3. //Expectations
4. //Maintenance
Casual //Attribution
The //activity //of //inferring //causes //for //observed //behavior
Kelley's //Model //of //Attribution
Behaviors /
/can /
/be /
/attributed /
/either /
/to /
/internal /
/factors /
/within //
a //person //or //external //factors //in //the //environment. //Consensus, //Distinctiveness, //Consistency
Demographics
Statistical /
/measurements //of //populations //and //their //qualities //(age, //race, //gender, //income) //over //time
, Diversity
Represents /
/the //multitude //of //individual //differences //and //similarities //that //exist //among //people
Surface-Level //Characteristics
Those //that //are //quickly //apparent //to //interactants, //such //as //race, //gender, //and //age
Deep-Level //Characteristics
Those //that //take //time //to //emerge //in //interactions, //such //as //attitudes, //opinions, //and //values
Discrimination
Occurs /
/when /
/employment /
/decisions /
/about /
/an /
/individual //are //based //on //reasons //not //associated //with //performance //or //related //to //the //job
Affirmative //Action
An /
/intervention /
/aimed /
/at /
/giving /
304 /
FINAL
/ /
Study Guide Questions With Correct Answers
/ // // // // //
Virtual //Teams
Work /
/together /
/over /
/time //and //distance //via //electronic //media //to //combine //effort //and //achieve //common //goals
What //does //Ferrazzi //say //are //the //main //aspects //of //the //"Right //Team?"
People, //Size, //Roles
What //Does //Ferrazzi //say //are //the //main //aspects //of //the //"Right //Leadership?"
Fostering //Trust, //Encourage //Open //Dialogue, //Clarifying //Goals/Guidelines
Cultural //Intelligence //(CQ)
a/
/person's /
/ability /
/to /
/interpret //unfamiliar //gestures //and //situations //and //create //appropriate //behavioral //responses
,What //are //the //components //of //Cultural //Intelligence //(CQ)?
Cognitive, //Physical, //Emotional/Motivational
What //are //the //8 //aspects //of //The //Culture //Map?
Communicating, /
/Evaluating, //Persuading, //Leading, //Deciding, //Trusting, //Disagreeing, //Scheduling
What //are //the //stages //of //Social //Perceptions?
Selective /
/attention/Comprehension, //Encoding/Simplification, //Storage/Retention, //Retrieval/Response
What //three //components //influence //Perception?
Characteristics //of: //Perceiver, //Of //the //target, //Of //the //situation
Stereotype
An //individual's //set //of //beliefs //about //the //characteristics //or //attributes //of //a //group
What //are //aspects //of //Stereotypes?
Race, //Age, //Gender
,Stereotype //Formation //and //Maintenance
1. //Categorization
2. //Inferences
3. //Expectations
4. //Maintenance
Casual //Attribution
The //activity //of //inferring //causes //for //observed //behavior
Kelley's //Model //of //Attribution
Behaviors /
/can /
/be /
/attributed /
/either /
/to /
/internal /
/factors /
/within //
a //person //or //external //factors //in //the //environment. //Consensus, //Distinctiveness, //Consistency
Demographics
Statistical /
/measurements //of //populations //and //their //qualities //(age, //race, //gender, //income) //over //time
, Diversity
Represents /
/the //multitude //of //individual //differences //and //similarities //that //exist //among //people
Surface-Level //Characteristics
Those //that //are //quickly //apparent //to //interactants, //such //as //race, //gender, //and //age
Deep-Level //Characteristics
Those //that //take //time //to //emerge //in //interactions, //such //as //attitudes, //opinions, //and //values
Discrimination
Occurs /
/when /
/employment /
/decisions /
/about /
/an /
/individual //are //based //on //reasons //not //associated //with //performance //or //related //to //the //job
Affirmative //Action
An /
/intervention /
/aimed /
/at /
/giving /
