PGA LEVEL 3 MAIN EXAM SCRIPT QUESTIONS AND
SOLUTIONS 2025/2026 ALL GRADED A+
✔✔Why should accurate records and tracking from lessons and instructional services
be documented?
Budgeting
Staffing
Insurance
PGA Professional - ✔✔Budgeting
✔✔How should job reponsibilties and expectations be communicated to a prospective
teacher?
Hand Shake Contracts
Verbal Contracts
Written Contracts
Let the teacher figure it out - ✔✔Written contracts
✔✔What variables are necessary to achieve high-level performance from the teaching
staff?
Supervisor
Equipment
Delegation
Competent People - ✔✔Competant people
✔✔Why do most facilities require that all lesson payments go through the point-of-sale
sale system?
Under Payment
Stealing
Over Payment
Embarrassment - ✔✔Embarrassment
✔✔What situation would influence a teaching operation to adopt a rotation system?
Walk-ins
Private Lesson
Group Lesson
Small Range - ✔✔Walk-ins
✔✔What can be expected from participating in continuing education programs
conducted outside the facility?
,Operations to Travel
Stagnant Teaching Approaches
Can make postive changes
Increased negative team cohesion - ✔✔Can make positive changes
✔✔How do experienced instructors relay pricing structures to potential clients?
Word-of-mouth
Phone Calls
Printed Material
Front desk clerk - ✔✔Printed material
✔✔True or false
Financial Controls are not mechanisms for guiding the operation of a system.
True
False - ✔✔False
✔✔Which wage and hour laws should PGA Professionals need to be aware of?
State
Federal
State and Federal
None of the Above - ✔✔State and federal
✔✔Teachers at what type of facilty need less outstide advertising?
Public
Resort
Private
Municiple - ✔✔Private
✔✔What between employees can also result in improved service for students?
money
high-fives
banter
camaraderie - ✔✔Camaraderie
✔✔How many phases is in the PGA Business Planning Model?
3
4
5
, 6 - ✔✔5
✔✔What lies at the center of the PGA Customer Relations Model?
The PGA Experience
Positive Engagement Routines
Interpersonal Skills
Moments of Truth - ✔✔PGA Experience
✔✔What type of strategy does a teacher use with beginning golfers?
Convincing
Directing
Supporting
Leading - ✔✔Directing
✔✔What generally define job resonsponsibilties, terms of payment, advancement, job
reviews, health benefits, ect?
Hand Shake Contracts
Verbal Contracts
Written Contracts
Freindly Contracts - ✔✔Written contracts
✔✔Who do formal agreements protect for hiring staff?
Employer
Employee
Family
Employer / Employee - ✔✔Employer and Employee
✔✔"In-house" or ____________ sessions, bring instructors together for a few hours to
learn from one another. pg25
"teach-in"
"teach-out"
"teacher"
"teaching" - ✔✔Teach-in
✔✔The landscape of golf's core customer base is shifting from targeting existing golfer
to what customer demographic?
Core Golfers
Avid Golfers
New golfers
SOLUTIONS 2025/2026 ALL GRADED A+
✔✔Why should accurate records and tracking from lessons and instructional services
be documented?
Budgeting
Staffing
Insurance
PGA Professional - ✔✔Budgeting
✔✔How should job reponsibilties and expectations be communicated to a prospective
teacher?
Hand Shake Contracts
Verbal Contracts
Written Contracts
Let the teacher figure it out - ✔✔Written contracts
✔✔What variables are necessary to achieve high-level performance from the teaching
staff?
Supervisor
Equipment
Delegation
Competent People - ✔✔Competant people
✔✔Why do most facilities require that all lesson payments go through the point-of-sale
sale system?
Under Payment
Stealing
Over Payment
Embarrassment - ✔✔Embarrassment
✔✔What situation would influence a teaching operation to adopt a rotation system?
Walk-ins
Private Lesson
Group Lesson
Small Range - ✔✔Walk-ins
✔✔What can be expected from participating in continuing education programs
conducted outside the facility?
,Operations to Travel
Stagnant Teaching Approaches
Can make postive changes
Increased negative team cohesion - ✔✔Can make positive changes
✔✔How do experienced instructors relay pricing structures to potential clients?
Word-of-mouth
Phone Calls
Printed Material
Front desk clerk - ✔✔Printed material
✔✔True or false
Financial Controls are not mechanisms for guiding the operation of a system.
True
False - ✔✔False
✔✔Which wage and hour laws should PGA Professionals need to be aware of?
State
Federal
State and Federal
None of the Above - ✔✔State and federal
✔✔Teachers at what type of facilty need less outstide advertising?
Public
Resort
Private
Municiple - ✔✔Private
✔✔What between employees can also result in improved service for students?
money
high-fives
banter
camaraderie - ✔✔Camaraderie
✔✔How many phases is in the PGA Business Planning Model?
3
4
5
, 6 - ✔✔5
✔✔What lies at the center of the PGA Customer Relations Model?
The PGA Experience
Positive Engagement Routines
Interpersonal Skills
Moments of Truth - ✔✔PGA Experience
✔✔What type of strategy does a teacher use with beginning golfers?
Convincing
Directing
Supporting
Leading - ✔✔Directing
✔✔What generally define job resonsponsibilties, terms of payment, advancement, job
reviews, health benefits, ect?
Hand Shake Contracts
Verbal Contracts
Written Contracts
Freindly Contracts - ✔✔Written contracts
✔✔Who do formal agreements protect for hiring staff?
Employer
Employee
Family
Employer / Employee - ✔✔Employer and Employee
✔✔"In-house" or ____________ sessions, bring instructors together for a few hours to
learn from one another. pg25
"teach-in"
"teach-out"
"teacher"
"teaching" - ✔✔Teach-in
✔✔The landscape of golf's core customer base is shifting from targeting existing golfer
to what customer demographic?
Core Golfers
Avid Golfers
New golfers
