CSM EXAM QUESTIONS AND ANSWERS
Empirical process control is a Scrum principle that - Answer -Is employed in situations
in which the processes generate unpredictable and unrepeatable outputs.
The advantages of using a cross-functional team are - Answer -Improved
communication between members of the team. and faster decision making
Jason is responsible for resolving conflicts among Scrum Team members. What role is
he playing on a Scrum project? - Answer -Scrum Master
The prioritized set of work to be done is known as - Answer -The Prioritized Product
Backlog
How are the Prioritized Product Backlog items arranged? - Answer -The items with the
highest business value are at the top.
Who is responsible for creating User Stories in the Develop User Stories process? -
Answer -Product Owner
The responsibility for estimating items in the Prioritized Product Backlog in the "Plan
and Estimate" phase lies with the - Answer -Scrum Team
How often are the Prioritized Product Backlog priorities changed? - Answer -Whenever
the Product Owner decides that an item has to be assigned higher priority
What is the duration of a typical Daily Standup Meeting? - Answer -15 minutes
Ensuring that the Daily Standup Meetings are run in a timely and structured manner is
the responsibility of the - Answer -Scrum Master
The Sprint Burndown chart is a tool used by teams to - Answer -Measure the work left
to be completed during a Sprint
The meeting in which the team discusses the tasks to be completed in the next Sprint is
known as the - Answer -Sprint Planning Meeting
The meeting at the end of the Sprint in which the team presents its work to the Product
Owner is known as the - Answer -Sprint Review Meeting
The meeting in which the team analyzes the previous Sprint and identifies potential
process improvements is known as the - Answer -Retrospect Sprint Meeting
, The responsibility of grooming the Prioritized Product Backlog lies with: - Answer -
Product Owner
For any ongoing Sprint, when can new User Stories be added? - Answer -New User
Stories can never be added to the Sprint
Acceptance criteria - Answer -Helps the team adhere to the quality norms regarding
functionality
Which process control method is followed in Scrum? - Answer -Empirical
What kind of software development projects can be executed by Scrum Project
Management Framework? - Answer -All kinds of software development projects
Where are the customer requirements stored? - Answer -In the Product Backlog
Explain the key drivers creating the need for customer success - Answer -1. CS fills
organization gaps between sales and customer support
2. CSMs provide value to customers, individual customer stakeholders, and solution
providers
3. CSMs focus on the relationship between solution capabilities and customer business
outcomes
4. CSMs enable customer solution competence and self sufficiency
Define customer success (expected & unexpected value) - Answer -The purpose of
customer success management is to maximize the value gained for both the customer
and solution provider. The focus is to enable customer's business outcomes through the
utilization of the CSM's company's products and services.
Explain the customer lifecycle journey - Answer -Experience > Renewal > Loyalty >
Expand
Awareness > Consideration > Evaluation > Purchase
(start over)
Compare customer success, customer support, and sales - Answer -Customer
success: Assists on account-based issues and helps customers learn to succeed and
thrive and tend toward self sufficiency
Customer support: Answer small, simple questions
Sales: Responsible for all selling functions; concerned about money, not necessarily
customer success
Explain the value proposition for customer success (vendor) - Answer -1. Increased
renewal rate
2. Incremental renewals
3. New sales (cross sells/expansion)
4. Advocacy (referrals, case studies, testimonials)
Empirical process control is a Scrum principle that - Answer -Is employed in situations
in which the processes generate unpredictable and unrepeatable outputs.
The advantages of using a cross-functional team are - Answer -Improved
communication between members of the team. and faster decision making
Jason is responsible for resolving conflicts among Scrum Team members. What role is
he playing on a Scrum project? - Answer -Scrum Master
The prioritized set of work to be done is known as - Answer -The Prioritized Product
Backlog
How are the Prioritized Product Backlog items arranged? - Answer -The items with the
highest business value are at the top.
Who is responsible for creating User Stories in the Develop User Stories process? -
Answer -Product Owner
The responsibility for estimating items in the Prioritized Product Backlog in the "Plan
and Estimate" phase lies with the - Answer -Scrum Team
How often are the Prioritized Product Backlog priorities changed? - Answer -Whenever
the Product Owner decides that an item has to be assigned higher priority
What is the duration of a typical Daily Standup Meeting? - Answer -15 minutes
Ensuring that the Daily Standup Meetings are run in a timely and structured manner is
the responsibility of the - Answer -Scrum Master
The Sprint Burndown chart is a tool used by teams to - Answer -Measure the work left
to be completed during a Sprint
The meeting in which the team discusses the tasks to be completed in the next Sprint is
known as the - Answer -Sprint Planning Meeting
The meeting at the end of the Sprint in which the team presents its work to the Product
Owner is known as the - Answer -Sprint Review Meeting
The meeting in which the team analyzes the previous Sprint and identifies potential
process improvements is known as the - Answer -Retrospect Sprint Meeting
, The responsibility of grooming the Prioritized Product Backlog lies with: - Answer -
Product Owner
For any ongoing Sprint, when can new User Stories be added? - Answer -New User
Stories can never be added to the Sprint
Acceptance criteria - Answer -Helps the team adhere to the quality norms regarding
functionality
Which process control method is followed in Scrum? - Answer -Empirical
What kind of software development projects can be executed by Scrum Project
Management Framework? - Answer -All kinds of software development projects
Where are the customer requirements stored? - Answer -In the Product Backlog
Explain the key drivers creating the need for customer success - Answer -1. CS fills
organization gaps between sales and customer support
2. CSMs provide value to customers, individual customer stakeholders, and solution
providers
3. CSMs focus on the relationship between solution capabilities and customer business
outcomes
4. CSMs enable customer solution competence and self sufficiency
Define customer success (expected & unexpected value) - Answer -The purpose of
customer success management is to maximize the value gained for both the customer
and solution provider. The focus is to enable customer's business outcomes through the
utilization of the CSM's company's products and services.
Explain the customer lifecycle journey - Answer -Experience > Renewal > Loyalty >
Expand
Awareness > Consideration > Evaluation > Purchase
(start over)
Compare customer success, customer support, and sales - Answer -Customer
success: Assists on account-based issues and helps customers learn to succeed and
thrive and tend toward self sufficiency
Customer support: Answer small, simple questions
Sales: Responsible for all selling functions; concerned about money, not necessarily
customer success
Explain the value proposition for customer success (vendor) - Answer -1. Increased
renewal rate
2. Incremental renewals
3. New sales (cross sells/expansion)
4. Advocacy (referrals, case studies, testimonials)
