AMAZON DRIVER QUESTIONS AND ANSWERS
2025/2026 ALL RATED A+
✔✔bring any undelivered packages back to the station at the end of your route -
✔✔what should you do with undelivered packages?
✔✔in the help menu - ✔✔in the delivery app, where can you find the button to contact
the customer?
✔✔driver support SDS, your DSP representative, and the customer. - ✔✔which of the
following can provide you with support while troubleshooting delivery situations?
✔✔12 hours is the maximum amount of hours that can be worked - ✔✔how many hours
can be worked in a 14-hour period?
✔✔street curb - ✔✔when parking on a hail or incline secure your vehicle's wheels in the
direction of the
✔✔park break - ✔✔you must use me...even when on a flat road
✔✔call the customer, then call driver support SDS, and then call dispatch - ✔✔if you're
on the road and it is closed due to flooding using the three C's for troubleshooting who
do you call and what order?
✔✔DIRT - ✔✔whenever a package is undeliverable, the package label must be marked
after swiping to finish. use the...method
✔✔date - ✔✔The D in dirt stands for
✔✔initials - ✔✔the I in dirt stands for
✔✔reason - ✔✔the R in dirt stands for
✔✔Time - ✔✔The T in dirt stands for
✔✔true - ✔✔for the Armada vehicle you will complete a daily vehicle condition report or
a DVCR and for a step van or box truck you complete a daily vehicle inspection report
or a DVIR
✔✔true - ✔✔DOT drivers are required to have a DOT physical exam in our subject to a
compliance, safety, and accountability.
, ✔✔space - ✔✔when stopped in traffic, allow for one car length of space in front of you
equal to the size of the vehicle you are driving to provide you with an adequate cushion
of...
✔✔point of decision - ✔✔The moment when you identify that you need to begin
breaking to stop in time for the light. you can imagine a line that you will stop behind for
entering the intersection.
✔✔displayed in the mentor app - ✔✔where are the FICO scores displayed
✔✔rolling 7 day period - ✔✔how often are FICO scores trapped
✔✔crash indicator - ✔✔histories of crash involvement
✔✔hours of service not compliance - ✔✔write non-compliance with HOS regulation,
including log books
✔✔violations - ✔✔behaviors that are unprofessional and violate Amazon's policies, this
is linked to tier 1 infractions for associates
✔✔defects - ✔✔coachable behavior incidents
✔✔ Do you push or pull a cart? - ✔✔push with two hands unless the items in the cart
obstruct your view
✔✔why is it important to load your vehicle correctly? - ✔✔it prevents items from falling
and injuring you, and it makes your delivery faster and more efficient.
✔✔Areas of high traffic or movement by associates are known as... - ✔✔Hotspots
✔✔5 mph - ✔✔delivery associates/flex drivers are not allowed to drive faster than... in
station or on property.
✔✔As a delivery associate you must never - ✔✔back up your vehicle, drive around
other vehicles, complete u-turns
✔✔by treating each package like it's your own - ✔✔how can you provide a positive
customer experience?
✔✔driver's license, Amazon ID badge, and high visibility safety vest - ✔✔before you
enter station, what do you need to have?
✔✔pushing keeps the weight of the dolly in your power zone - ✔✔why is it important to
push a dolly instead of pulling it?
2025/2026 ALL RATED A+
✔✔bring any undelivered packages back to the station at the end of your route -
✔✔what should you do with undelivered packages?
✔✔in the help menu - ✔✔in the delivery app, where can you find the button to contact
the customer?
✔✔driver support SDS, your DSP representative, and the customer. - ✔✔which of the
following can provide you with support while troubleshooting delivery situations?
✔✔12 hours is the maximum amount of hours that can be worked - ✔✔how many hours
can be worked in a 14-hour period?
✔✔street curb - ✔✔when parking on a hail or incline secure your vehicle's wheels in the
direction of the
✔✔park break - ✔✔you must use me...even when on a flat road
✔✔call the customer, then call driver support SDS, and then call dispatch - ✔✔if you're
on the road and it is closed due to flooding using the three C's for troubleshooting who
do you call and what order?
✔✔DIRT - ✔✔whenever a package is undeliverable, the package label must be marked
after swiping to finish. use the...method
✔✔date - ✔✔The D in dirt stands for
✔✔initials - ✔✔the I in dirt stands for
✔✔reason - ✔✔the R in dirt stands for
✔✔Time - ✔✔The T in dirt stands for
✔✔true - ✔✔for the Armada vehicle you will complete a daily vehicle condition report or
a DVCR and for a step van or box truck you complete a daily vehicle inspection report
or a DVIR
✔✔true - ✔✔DOT drivers are required to have a DOT physical exam in our subject to a
compliance, safety, and accountability.
, ✔✔space - ✔✔when stopped in traffic, allow for one car length of space in front of you
equal to the size of the vehicle you are driving to provide you with an adequate cushion
of...
✔✔point of decision - ✔✔The moment when you identify that you need to begin
breaking to stop in time for the light. you can imagine a line that you will stop behind for
entering the intersection.
✔✔displayed in the mentor app - ✔✔where are the FICO scores displayed
✔✔rolling 7 day period - ✔✔how often are FICO scores trapped
✔✔crash indicator - ✔✔histories of crash involvement
✔✔hours of service not compliance - ✔✔write non-compliance with HOS regulation,
including log books
✔✔violations - ✔✔behaviors that are unprofessional and violate Amazon's policies, this
is linked to tier 1 infractions for associates
✔✔defects - ✔✔coachable behavior incidents
✔✔ Do you push or pull a cart? - ✔✔push with two hands unless the items in the cart
obstruct your view
✔✔why is it important to load your vehicle correctly? - ✔✔it prevents items from falling
and injuring you, and it makes your delivery faster and more efficient.
✔✔Areas of high traffic or movement by associates are known as... - ✔✔Hotspots
✔✔5 mph - ✔✔delivery associates/flex drivers are not allowed to drive faster than... in
station or on property.
✔✔As a delivery associate you must never - ✔✔back up your vehicle, drive around
other vehicles, complete u-turns
✔✔by treating each package like it's your own - ✔✔how can you provide a positive
customer experience?
✔✔driver's license, Amazon ID badge, and high visibility safety vest - ✔✔before you
enter station, what do you need to have?
✔✔pushing keeps the weight of the dolly in your power zone - ✔✔why is it important to
push a dolly instead of pulling it?
