Outbound Logistics
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distributes goods and services to customers
Knowledge
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Information & Intelligence
+
Skills, Experience, & Expertise
Competitive Intelligence Tools
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Porter's Competitive Forces Model
>Evaluate attractiveness of an industry
Porter's Three Generic Strategies
>Choose a business focus
Porter's Value Chain Analysis
>Execute Business Strategies
Inbound Logistics
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acquires raw materials and resources and distributes
TPS (Transaction Processing System)
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, —Serve operational managers and staff
—Perform and record daily, routine, transactions necessary to conduct
business
>order entry, payroll, shipping
—Serve predefined, structured goals, and decision-making
Major Applications of Enterprise Applications
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—Customer Relations Management (CRM) System
—Supply Chain Management (SCM) System
—Enterprise Resource Planning (ERP) System
Rivalry among existing competitors
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High when competition is fierce in a market and low when competitors are
more complacent
Information Ethics
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Information systems raise new ethical questions because they create
opportunities for:
> Intense social change, threatening existing distributions of power, money,
, rights, and obligations
> New kinds of crime
Porter's Five Forces
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1) Buyer Power
2) Supplier Power
3) Threat or substitute products or services
4) Threat of new market entrants
5) Rivalry amongst competitors
Information
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Answers we got FROM the data
Decision Support System (DSS)
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—Serve middle management
—Support NON-ROUTINE decision-making
>What is the impact on production schedule if Dec. sales double)
—May use EXTERNAL information as well as TPS/MIS Data
Give this one a try later!
distributes goods and services to customers
Knowledge
,Give this one a try later!
Information & Intelligence
+
Skills, Experience, & Expertise
Competitive Intelligence Tools
Give this one a try later!
Porter's Competitive Forces Model
>Evaluate attractiveness of an industry
Porter's Three Generic Strategies
>Choose a business focus
Porter's Value Chain Analysis
>Execute Business Strategies
Inbound Logistics
Give this one a try later!
acquires raw materials and resources and distributes
TPS (Transaction Processing System)
Give this one a try later!
, —Serve operational managers and staff
—Perform and record daily, routine, transactions necessary to conduct
business
>order entry, payroll, shipping
—Serve predefined, structured goals, and decision-making
Major Applications of Enterprise Applications
Give this one a try later!
—Customer Relations Management (CRM) System
—Supply Chain Management (SCM) System
—Enterprise Resource Planning (ERP) System
Rivalry among existing competitors
Give this one a try later!
High when competition is fierce in a market and low when competitors are
more complacent
Information Ethics
Give this one a try later!
Information systems raise new ethical questions because they create
opportunities for:
> Intense social change, threatening existing distributions of power, money,
, rights, and obligations
> New kinds of crime
Porter's Five Forces
Give this one a try later!
1) Buyer Power
2) Supplier Power
3) Threat or substitute products or services
4) Threat of new market entrants
5) Rivalry amongst competitors
Information
Give this one a try later!
Answers we got FROM the data
Decision Support System (DSS)
Give this one a try later!
—Serve middle management
—Support NON-ROUTINE decision-making
>What is the impact on production schedule if Dec. sales double)
—May use EXTERNAL information as well as TPS/MIS Data
