ASQ CQPA Book 1
A good quality plan includes: - answer A road map or guide to meeting a customer
expectations, Clear identification of customer requirements, commitment of planning
team members, commitment from senior management and a method for evaluating
when a customer expectations have been met.
Quality Standards, Requirements, and Specifications - answer Standards are measures
of excellence against which comparisons are made. A requirement is a formal
statement of a need, possibly mandatory. A specification is a mandatory requirement.
Cost of Quality - answer Benefits of a quality cost system provide a baseline for
identification of improvement projects. COQ categories help to quantify cost of poor
quality.
The quality document set can be modeled as follows: - answer Quality Manual -
describes what is to be done
Quality procedures - describe who is responsible
Work instructions - describe how to do it
Internal Audits - answerFirst-party audits are conducted by auditors who are generally
employees of the organizations, or hired by the organization to perform the review. In
simple terms, a first-party audit is "us auditing us."
The purpose of an audit: - answerIs to determine the extent to which audit criteria are
met. When specifically applied to the quality system: An audit is the process of
comparing actions or results defined criteria.
Scope of audit: - answerEstablishes the boundaries by identifying the exact items,
groups, and activities to be examined.
Standards: - answerCertain international, national, and industry standards are
mandated for many organizations.
Audit Plan: - answerCreated by team leader. It is reviewed and accepted by the client
before audit activities begin.
Opening Meeting: - answerLaunches the data-gathering phase of a quality audit. Official
communication links should be established between the audit team, the auditee, and
the client, as appropriate.
The audit performance consists of all the data-gathering activities such as: -
answerDocument and record verification
A good quality plan includes: - answer A road map or guide to meeting a customer
expectations, Clear identification of customer requirements, commitment of planning
team members, commitment from senior management and a method for evaluating
when a customer expectations have been met.
Quality Standards, Requirements, and Specifications - answer Standards are measures
of excellence against which comparisons are made. A requirement is a formal
statement of a need, possibly mandatory. A specification is a mandatory requirement.
Cost of Quality - answer Benefits of a quality cost system provide a baseline for
identification of improvement projects. COQ categories help to quantify cost of poor
quality.
The quality document set can be modeled as follows: - answer Quality Manual -
describes what is to be done
Quality procedures - describe who is responsible
Work instructions - describe how to do it
Internal Audits - answerFirst-party audits are conducted by auditors who are generally
employees of the organizations, or hired by the organization to perform the review. In
simple terms, a first-party audit is "us auditing us."
The purpose of an audit: - answerIs to determine the extent to which audit criteria are
met. When specifically applied to the quality system: An audit is the process of
comparing actions or results defined criteria.
Scope of audit: - answerEstablishes the boundaries by identifying the exact items,
groups, and activities to be examined.
Standards: - answerCertain international, national, and industry standards are
mandated for many organizations.
Audit Plan: - answerCreated by team leader. It is reviewed and accepted by the client
before audit activities begin.
Opening Meeting: - answerLaunches the data-gathering phase of a quality audit. Official
communication links should be established between the audit team, the auditee, and
the client, as appropriate.
The audit performance consists of all the data-gathering activities such as: -
answerDocument and record verification
