PANERA TEAM LEAD CERTIFICATION
TEST EXAM UPDATED QUESTIONS AND
CORRECT ANSWERS.
(T/F) Shadowing requires the trainer to both demonstrate a task and explain to the trainee
what they are doing at the same time. - ANS True
What are the four key elements of training? - ANS 1) Gauge
2) Share
3) Coach
4) Protect
Who in the cafe must the Team Lead meet with before starting their shift? - ANS MIC &
Departing Team Lead
(T/F) Protecting time to study is part of the Team Lead's responsibility when training someone. -
ANS True
Which statement is TRUE about the cafe's goal to keep items in stock? - ANS My zone should
stay 100% stocked in all products through at least 2 PM.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, When training, where do you find the goals for each station? - ANS On the first page of the
training plan
(T/F) When training in a service position, it's okay to start with trainees doing the physical tasks
while the Team Lead interacts with guests. - ANS True
How does the rule of "more than 2, I'm calling you" apply to Team Leads? - ANS Delegating if
aware of more than 2 tasks to complete in longer than 60 secs
What is the 60-second rule for Team Leads? - ANS If you can't do it yourself in less than 60
secs, delegate it to someone else
(T/F) "Engage" at Panera means being present and making a positive connection. - ANS True
(T/F) Station-specific information on a training plan needs your explanation and context before
a trainee can fully understand it. - ANS True
Order of Importance for priorities - ANS 1) Safety & Security
2) Guest
3) Product Quality & Availability
4) Scheduled of Timed
5) Routine
Which tactics are important when sharing information with a trainee? - ANS 1) Show, don't
tell
2) Explain the goal behind a task
3) Refer to the training plan
4) Use supporting tools
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
TEST EXAM UPDATED QUESTIONS AND
CORRECT ANSWERS.
(T/F) Shadowing requires the trainer to both demonstrate a task and explain to the trainee
what they are doing at the same time. - ANS True
What are the four key elements of training? - ANS 1) Gauge
2) Share
3) Coach
4) Protect
Who in the cafe must the Team Lead meet with before starting their shift? - ANS MIC &
Departing Team Lead
(T/F) Protecting time to study is part of the Team Lead's responsibility when training someone. -
ANS True
Which statement is TRUE about the cafe's goal to keep items in stock? - ANS My zone should
stay 100% stocked in all products through at least 2 PM.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, When training, where do you find the goals for each station? - ANS On the first page of the
training plan
(T/F) When training in a service position, it's okay to start with trainees doing the physical tasks
while the Team Lead interacts with guests. - ANS True
How does the rule of "more than 2, I'm calling you" apply to Team Leads? - ANS Delegating if
aware of more than 2 tasks to complete in longer than 60 secs
What is the 60-second rule for Team Leads? - ANS If you can't do it yourself in less than 60
secs, delegate it to someone else
(T/F) "Engage" at Panera means being present and making a positive connection. - ANS True
(T/F) Station-specific information on a training plan needs your explanation and context before
a trainee can fully understand it. - ANS True
Order of Importance for priorities - ANS 1) Safety & Security
2) Guest
3) Product Quality & Availability
4) Scheduled of Timed
5) Routine
Which tactics are important when sharing information with a trainee? - ANS 1) Show, don't
tell
2) Explain the goal behind a task
3) Refer to the training plan
4) Use supporting tools
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
