Test Bank For Operations Management 14E - Stevenson - Test Bank Latest Update

1. Award: 1.00 point




TB TF Qu. 09-01 Broadly defined, quality refers to the abili...

Broadly defined, quality refers to the ability of a product or service to occasionally meet or exceed
customer expectations.


 True

 False




Quality refers to consistently meeting or exceeding customer expectations.


References

True / False Difficulty: 1 Easy


TB TF Qu. 09-01 Learning Objective:
Broadly defined, 09-02 Define the
quality refers to term quality as it
the abili... relates to products
and as it relates to
services.

,2. Award: 1.00 point




TB TF Qu. 09-02 An organization achieves quality by consiste...

An organization achieves quality by consistently meeting its competitors' standards.


 True

 False




An organization achieves quality by meeting or exceeding customer expectations.


References

True / False Difficulty: 2 Medium


TB TF Qu. 09- Learning Objective:
02 An 09-02 Define the
organization term quality as it
achieves quality relates to products
by consiste... and as it relates to
services.

,3. Award: 1.00 point




TB TF Qu. 09-03 Because courtesy is subjective, it cannot be...


Because courtesy is subjective, it cannot be considered a factor in service quality.


 True

 False




Many dimensions of quality are subjective.


References

True / False Difficulty: 1 Easy


TB TF Qu. 09-03 Learning Objective:
Because 09-02 Define the
courtesy is term quality as it
subjective, it relates to products
cannot be... and as it relates to
services.

, 4. Award: 1.00 point




TB TF Qu. 09-04 ISO 9000 standards stress continual improvem...


ISO 9000 standards stress continual improvement regardless of how good you currently are.


 True

 False




ISO 9000 guidelines stress continual improvement.


References

True / False Difficulty: 2 Medium


TB TF Qu. 09-04 Learning Objective:
ISO 9000 09-08 Discuss
standards stress quality certification
continual and its importance.
improvem...