TRAVEL AGENT STUDY GUIDE EXAM 2025/2026
QUESTIONS AND SOLUTION RATED A+
✔✔Which types of airlines usually establish their hubs at secondary airports such as
Chicago/Midway and Dallas/Love Field. - ✔✔Low fare airlines
✔✔T/F:A wide-body jet has a two-aisle configuration - ✔✔True
✔✔Passengers may smoke on which of the following airlines? - ✔✔None of the above
allow smoking
✔✔T/F: A ticket that is paid for is referred to as a revenue ticket. - ✔✔True
✔✔SN is the code for southwest Airlines - ✔✔False
✔✔The industry that builds and flies aircraft is known as aviation. - ✔✔True
✔✔PNR stands for? - ✔✔Passenger Name Record
✔✔CRS stands for - ✔✔Central Reservation System
✔✔T/F: flight attendants know that a vegetarian meal (VGML) has been requested,
because an SSR was made on behalf of the passenger. - ✔✔True
✔✔T/F: Chicago O'hare airport is the home hub for American Airlines. - ✔✔False
✔✔A flight in which the plane stops at least once before reaching its final destination is
called a: - ✔✔Direct Flight
✔✔One of the most important duties of the Airlines Reporting Corporation (ARC) is to: -
✔✔Control the distribution of airline tickets.
✔✔A charter flight is defined as:
-Occasional flights flown by charter airlines
-Can be cancelled for any reason
-usually less expensive than a scheduled airline
-all of the above - ✔✔all of the above
✔✔who is the major distributor of airline tickets? - ✔✔Direct from the airline.
✔✔T/F: The employee who works at the boarding gate is called a gate agent. - ✔✔true
✔✔t/f organizing group trips is not what the travel agent does - ✔✔false
, ✔✔t/f expedia is an example is an example of a home-based travel agency - ✔✔false
✔✔t/f: relationship marketing values loyalty and long-term business relationship with its
customers - ✔✔true
✔✔t/f: a travel agent makes recommendations on travel products and services to solve
the travelers needs - ✔✔true
✔✔it is not necessary to pay attention to a customer. He/she will always let you know
when they need help - ✔✔false
✔✔database marketing uses information about customers to create a relationship. What
kinds of information do they obtain? - ✔✔age, gender, and income
✔✔t/f a travel agent does not need to be familiar with travel logistics - ✔✔false
✔✔t/f transactional feeling requires the least amount of training and fewest skills. -
✔✔true
✔✔t/f a question that can be answered with a quick yes or no is known as an open-
ended question - ✔✔false
✔✔a person who may be interested in buying your travel product is called - ✔✔lead
✔✔t/f having detailed understanding of products and services they sell is a skill leisure
travel agents should have - ✔✔true
✔✔t/f travel agents practice consultative selling - ✔✔true
✔✔t/f consultative selling requires training, knowledge, experience and solid research
skills - ✔✔true
✔✔marketing that targets the needs of a narrow segment of consumers is called -
✔✔niche
✔✔the process of helping someone buy something is called - ✔✔selling
✔✔corporate travel agents plan meetings and conferences - ✔✔true
✔✔which of these is a reason people use travel agents - ✔✔a travel agent can find the
best deal
QUESTIONS AND SOLUTION RATED A+
✔✔Which types of airlines usually establish their hubs at secondary airports such as
Chicago/Midway and Dallas/Love Field. - ✔✔Low fare airlines
✔✔T/F:A wide-body jet has a two-aisle configuration - ✔✔True
✔✔Passengers may smoke on which of the following airlines? - ✔✔None of the above
allow smoking
✔✔T/F: A ticket that is paid for is referred to as a revenue ticket. - ✔✔True
✔✔SN is the code for southwest Airlines - ✔✔False
✔✔The industry that builds and flies aircraft is known as aviation. - ✔✔True
✔✔PNR stands for? - ✔✔Passenger Name Record
✔✔CRS stands for - ✔✔Central Reservation System
✔✔T/F: flight attendants know that a vegetarian meal (VGML) has been requested,
because an SSR was made on behalf of the passenger. - ✔✔True
✔✔T/F: Chicago O'hare airport is the home hub for American Airlines. - ✔✔False
✔✔A flight in which the plane stops at least once before reaching its final destination is
called a: - ✔✔Direct Flight
✔✔One of the most important duties of the Airlines Reporting Corporation (ARC) is to: -
✔✔Control the distribution of airline tickets.
✔✔A charter flight is defined as:
-Occasional flights flown by charter airlines
-Can be cancelled for any reason
-usually less expensive than a scheduled airline
-all of the above - ✔✔all of the above
✔✔who is the major distributor of airline tickets? - ✔✔Direct from the airline.
✔✔T/F: The employee who works at the boarding gate is called a gate agent. - ✔✔true
✔✔t/f organizing group trips is not what the travel agent does - ✔✔false
, ✔✔t/f expedia is an example is an example of a home-based travel agency - ✔✔false
✔✔t/f: relationship marketing values loyalty and long-term business relationship with its
customers - ✔✔true
✔✔t/f: a travel agent makes recommendations on travel products and services to solve
the travelers needs - ✔✔true
✔✔it is not necessary to pay attention to a customer. He/she will always let you know
when they need help - ✔✔false
✔✔database marketing uses information about customers to create a relationship. What
kinds of information do they obtain? - ✔✔age, gender, and income
✔✔t/f a travel agent does not need to be familiar with travel logistics - ✔✔false
✔✔t/f transactional feeling requires the least amount of training and fewest skills. -
✔✔true
✔✔t/f a question that can be answered with a quick yes or no is known as an open-
ended question - ✔✔false
✔✔a person who may be interested in buying your travel product is called - ✔✔lead
✔✔t/f having detailed understanding of products and services they sell is a skill leisure
travel agents should have - ✔✔true
✔✔t/f travel agents practice consultative selling - ✔✔true
✔✔t/f consultative selling requires training, knowledge, experience and solid research
skills - ✔✔true
✔✔marketing that targets the needs of a narrow segment of consumers is called -
✔✔niche
✔✔the process of helping someone buy something is called - ✔✔selling
✔✔corporate travel agents plan meetings and conferences - ✔✔true
✔✔which of these is a reason people use travel agents - ✔✔a travel agent can find the
best deal
