TRAVEL AGENT PRACTICE EXAM 2025/2026 QUESTIONS
AND SOLUTION RATED A+
✔✔abta disadvantages - ✔✔Takes time to get the money back
Additional training might cost the agency money
It takes time
Compensation will be small
Decision is final
✔✔role of abta - ✔✔Represents travel agents and tour operators. Members abide by
ABTA Code of Conduct, a charter that British Travel requires them to provide accurate
advertising, fair terms of trading, changes to bookings and a process Agents to manage
customer complaints. ABTA provides an arbitration service for customers who might
have a dispute with a travel agent or tour operator
✔✔advantages of FCDO - ✔✔
✔✔role of fcdo - ✔✔Responsible for the UK's relationship with the rest of the world. It is
a government department that advises on where it is safe to travel, given the current
situation on security in countries all over the world. It also repatriates travellers who
have been stranded abroad. If you travel against the fcdo advise your insurance is no
longer valid.
Have embassies in countries abroad.
✔✔advantages of fcdo - ✔✔Businesses and tourists can access the most up to date
information.
Up to date visa and health information
Can design safe holidays due to this
Embassy support for emergencies and will get customers home if there's a crisis in that
country.
✔✔disadvantages of fcdo - ✔✔Funding cuts
May be forced to cancel holidays if advice changes(covered by insurance)
Problems may be beyond what the embassies can do
It takes time
✔✔fcdo- - ✔✔Foreign, Commonwealth & Development Office
✔✔abta- - ✔✔Association of British Travel Agents
✔✔public sector characteristics - ✔✔Owned and funded by the government (national or
local)
Funds from DCMS, lottery funding and local councils.
Paid employees, civil servants and volunteers.
, ✔✔voluntary characteristics - ✔✔Mainly charities.
Funding from:
government grants,
donations,
legacies, money to charities in will
entry fees
gift shops.
Larger organisations have paid staff but staff mostly volunteers
Registered charities are regulated by the Charity Commission and exist for the benefit
of others not profit.
✔✔private characteristics - ✔✔Private organisations are owned by private individuals or
companies.
They might be a public limited company (PLC) and be registered on the stock market.
They could be a large multinational company e.g. Merlin
They could be an SME - small-to medium sized enterprise
They will be staffed by paid employees
✔✔public aims - ✔✔To provide a service to the public
To use funding appropriately
To maintain best quality service
To make enough money to run *to break even
To ensure service levels are maintained to reinvest profits back into the organisation
✔✔private aims - ✔✔To make a profit-money
To increase market share-more customers
To increase turnover-money from sales
To improve or maintain its image-better than others
To increase or diversify the range of products/services offered to customers-
different/change
✔✔voluntary aims - ✔✔To preserve or protect the environment, buildings or landscape
features
To campaign or lobby against inappropriate developments
Conservation
Promoting arts, culture, heritage or science
Increasing educational awareness of issues
✔✔ multiple travel agents - ✔✔A business with multiple branches in various locations,
owned by tour operators. Entities that own and operate travel agencies, such as TUI.
✔✔miniple travel agents - ✔✔These are located in one area, the only example premier
travel-cambridge. Well known in that area.
AND SOLUTION RATED A+
✔✔abta disadvantages - ✔✔Takes time to get the money back
Additional training might cost the agency money
It takes time
Compensation will be small
Decision is final
✔✔role of abta - ✔✔Represents travel agents and tour operators. Members abide by
ABTA Code of Conduct, a charter that British Travel requires them to provide accurate
advertising, fair terms of trading, changes to bookings and a process Agents to manage
customer complaints. ABTA provides an arbitration service for customers who might
have a dispute with a travel agent or tour operator
✔✔advantages of FCDO - ✔✔
✔✔role of fcdo - ✔✔Responsible for the UK's relationship with the rest of the world. It is
a government department that advises on where it is safe to travel, given the current
situation on security in countries all over the world. It also repatriates travellers who
have been stranded abroad. If you travel against the fcdo advise your insurance is no
longer valid.
Have embassies in countries abroad.
✔✔advantages of fcdo - ✔✔Businesses and tourists can access the most up to date
information.
Up to date visa and health information
Can design safe holidays due to this
Embassy support for emergencies and will get customers home if there's a crisis in that
country.
✔✔disadvantages of fcdo - ✔✔Funding cuts
May be forced to cancel holidays if advice changes(covered by insurance)
Problems may be beyond what the embassies can do
It takes time
✔✔fcdo- - ✔✔Foreign, Commonwealth & Development Office
✔✔abta- - ✔✔Association of British Travel Agents
✔✔public sector characteristics - ✔✔Owned and funded by the government (national or
local)
Funds from DCMS, lottery funding and local councils.
Paid employees, civil servants and volunteers.
, ✔✔voluntary characteristics - ✔✔Mainly charities.
Funding from:
government grants,
donations,
legacies, money to charities in will
entry fees
gift shops.
Larger organisations have paid staff but staff mostly volunteers
Registered charities are regulated by the Charity Commission and exist for the benefit
of others not profit.
✔✔private characteristics - ✔✔Private organisations are owned by private individuals or
companies.
They might be a public limited company (PLC) and be registered on the stock market.
They could be a large multinational company e.g. Merlin
They could be an SME - small-to medium sized enterprise
They will be staffed by paid employees
✔✔public aims - ✔✔To provide a service to the public
To use funding appropriately
To maintain best quality service
To make enough money to run *to break even
To ensure service levels are maintained to reinvest profits back into the organisation
✔✔private aims - ✔✔To make a profit-money
To increase market share-more customers
To increase turnover-money from sales
To improve or maintain its image-better than others
To increase or diversify the range of products/services offered to customers-
different/change
✔✔voluntary aims - ✔✔To preserve or protect the environment, buildings or landscape
features
To campaign or lobby against inappropriate developments
Conservation
Promoting arts, culture, heritage or science
Increasing educational awareness of issues
✔✔ multiple travel agents - ✔✔A business with multiple branches in various locations,
owned by tour operators. Entities that own and operate travel agencies, such as TUI.
✔✔miniple travel agents - ✔✔These are located in one area, the only example premier
travel-cambridge. Well known in that area.
