FLETC FINAL EXAM QUESTIONS
WITH CORRECT ANSWERS
Managing Problem Situations - Correct Answers -Keeping conflicts from escalating
As a correctional work or you have the responsibility to: - Correct Answers -• ensure the
safety of persons and property
• establish order
• maintain security
In order to meet the responsibilities for managing problem situations, you must: -
Correct Answers -• intervene
• take responsibility for resolving the situation
• get both sides of the story
PPOL means- - Correct Answers -Positioning Posturing Observing Listening
When listening to an inmate- - Correct Answers -Concentrate closely and Communicate
your attention
4 main points to remember about communicating attention while listening - Correct
Answers -1. maintain eye contact
2. sit or lean forward
3. keep still
4. be aware of the look on your face
Follow the speaker verbally - Correct Answers -Following along with "yes, go on" or
"mhm and then?"
Use silence effectively - Correct Answers -1. Let yourself be quiet
2. Let the speaker be quiet sometimes too
Responding w/ 2 techniques - Correct Answers -1. Paraphrasing
2. Reflecting
Paraphrase it by - Correct Answers -Determine what the speakers basic message is
then you rephrase it in your own words and feed it back to them for a confirmation
Reflecting - Correct Answers -First try to identify the basic mood and feelings this
speaker seem to be expressing. Then put them into words and state or reflect them
back to the speaker
, Conditions which lead to hostage situations - Correct Answers -1. Crime in progress
2. Riot
3. Inmate grievance
4. Individual action ( a psychotic or emotionally disturbed)
How the BOP neutralizes hostage situations - Correct Answers -1. Hostage negotiations
2. Planned assault
3. Use of chemical agents
4. Use of Marksman fire (last)
What we will NOT release for: - Correct Answers -Weapons
Immunity
Release
Exchange
Survival strategies for hostages - Correct Answers -1. Accept role as a hostage
2. Prepare for extended hostage incident
3. Get as comfortable as appropriate and remove signs of your office
4. Do not increase the stress level
5. Limit conversations with hostage takers
6. Escape attempts(only if certain)
7. Emergency plans
8. Pay attention to detail
9. Be a good listener
10. Stay in Plainview of hostage takers
11. Develop positive relationship with hostage takers
12. Retain personal control
13. Resist rape
14. Follow hostage takers instructions with reasonable delay (don't seem too eager)
15. Avoid certain discussions
16. Remember details
17. Give credibility to the negotiator
18. Do not negotiate never try to be the negotiator
19. Tactical intervention - stay still(hide)
Stockholm syndrome - Correct Answers -interpersonal bond that develops between the
hostage and the hostage taker
Hostage debriefing immediately after release - Correct Answers -Crisis support team
performs a psychological assessment and re-orientation session with each hostage and
medical screening.
36-48 hours after release - Correct Answers -Bop crisis support team debriefs.
Psychologist and chaplains help the release to hostages develop and after care and
work reentry plan
WITH CORRECT ANSWERS
Managing Problem Situations - Correct Answers -Keeping conflicts from escalating
As a correctional work or you have the responsibility to: - Correct Answers -• ensure the
safety of persons and property
• establish order
• maintain security
In order to meet the responsibilities for managing problem situations, you must: -
Correct Answers -• intervene
• take responsibility for resolving the situation
• get both sides of the story
PPOL means- - Correct Answers -Positioning Posturing Observing Listening
When listening to an inmate- - Correct Answers -Concentrate closely and Communicate
your attention
4 main points to remember about communicating attention while listening - Correct
Answers -1. maintain eye contact
2. sit or lean forward
3. keep still
4. be aware of the look on your face
Follow the speaker verbally - Correct Answers -Following along with "yes, go on" or
"mhm and then?"
Use silence effectively - Correct Answers -1. Let yourself be quiet
2. Let the speaker be quiet sometimes too
Responding w/ 2 techniques - Correct Answers -1. Paraphrasing
2. Reflecting
Paraphrase it by - Correct Answers -Determine what the speakers basic message is
then you rephrase it in your own words and feed it back to them for a confirmation
Reflecting - Correct Answers -First try to identify the basic mood and feelings this
speaker seem to be expressing. Then put them into words and state or reflect them
back to the speaker
, Conditions which lead to hostage situations - Correct Answers -1. Crime in progress
2. Riot
3. Inmate grievance
4. Individual action ( a psychotic or emotionally disturbed)
How the BOP neutralizes hostage situations - Correct Answers -1. Hostage negotiations
2. Planned assault
3. Use of chemical agents
4. Use of Marksman fire (last)
What we will NOT release for: - Correct Answers -Weapons
Immunity
Release
Exchange
Survival strategies for hostages - Correct Answers -1. Accept role as a hostage
2. Prepare for extended hostage incident
3. Get as comfortable as appropriate and remove signs of your office
4. Do not increase the stress level
5. Limit conversations with hostage takers
6. Escape attempts(only if certain)
7. Emergency plans
8. Pay attention to detail
9. Be a good listener
10. Stay in Plainview of hostage takers
11. Develop positive relationship with hostage takers
12. Retain personal control
13. Resist rape
14. Follow hostage takers instructions with reasonable delay (don't seem too eager)
15. Avoid certain discussions
16. Remember details
17. Give credibility to the negotiator
18. Do not negotiate never try to be the negotiator
19. Tactical intervention - stay still(hide)
Stockholm syndrome - Correct Answers -interpersonal bond that develops between the
hostage and the hostage taker
Hostage debriefing immediately after release - Correct Answers -Crisis support team
performs a psychological assessment and re-orientation session with each hostage and
medical screening.
36-48 hours after release - Correct Answers -Bop crisis support team debriefs.
Psychologist and chaplains help the release to hostages develop and after care and
work reentry plan
