1/22/25, 7:18 PM QLIK BUSINESS ANALYST CERTIFICATION EXAM | ALL QUESTIONS AND CORRECT ANSWERS | GRADED A+ | VERIFIED A…
QLIK BUSINESS ANALYST CERTIFICATION EXAM
| ALL QUESTIONS AND CORRECT ANSWERS |
GRADED A+ | VERIFIED ANSWERS | LATEST
EXAM 2025
Terms in this set (98)
https://quizlet.com/996040254/qlik-business-analyst-certification-exam-all-questions-and-correct-answers-graded-a-verified-answers-latest-exam-202… 1/95
,1/22/25, 7:18 PM QLIK BUSINESS ANALYST CERTIFICATION EXAM | ALL QUESTIONS AND CORRECT ANSWERS | GRADED A+ | VERIFIED A…
The BA at Northern Trail C. A story using personas to illustrate potential
Outfitters is helping solutions
improve the process for
handling customer returns
using Salesforce. The BA
has completed the current
state process map to
identify areas for
improvement. The BA
plans to present ideas for
a future state returns
handling process to the
larger project team.
What should the BA
present to the team in a
way that is relatable and
invites discussion,
feedback, and ideas?
A. Detailed technical
documentation without
annotations
B. A prototype for a
specific business outcome
C. A story using personas
to illustrate potential
solutions
https://quizlet.com/996040254/qlik-business-analyst-certification-exam-all-questions-and-correct-answers-graded-a-verified-answers-latest-exam-202… 2/95
,1/22/25, 7:18 PM QLIK BUSINESS ANALYST CERTIFICATION EXAM | ALL QUESTIONS AND CORRECT ANSWERS | GRADED A+ | VERIFIED A…
Cloud Kicks needs to C. Cancel the workshop and reschedule to a date
revamp its support when all stakeholders are available
process to improve the
customer experience and
has asked the Service
Cloud Team to
collaborate with the BA.
The BA has scheduled an
initial live process
mapping session with all
stakeholders and received
the following calendar
responses:
Stakeholder Role -
Response
Expert Agent - Yes
Team Leader - Yes
Service Admin - No
Case Solver - Yes
What should the BA do?
A. Hold a one-on-one
diagram session with each
stakeholder before the
workshop
B. Proceed with the
workshop as scheduled
with the stakeholders who
are available
C. Cancel the workshop
and reschedule to a date
when all stakeholders are
available
https://quizlet.com/996040254/qlik-business-analyst-certification-exam-all-questions-and-correct-answers-graded-a-verified-answers-latest-exam-202… 3/95
, 1/22/25, 7:18 PM QLIK BUSINESS ANALYST CERTIFICATION EXAM | ALL QUESTIONS AND CORRECT ANSWERS | GRADED A+ | VERIFIED A…
A BA captures the A. The criteria include solution information
following acceptance
criteria for a user story
about case reassignment
in Service Cloud.
- A service manager can
click a Reassign button
that changes the owner
field of a case
- A service manager is
able to reassign cases as
part of the mobile
experience
- Reassignment
functionality can be used
on cases that have been
auto-reassigned
- Service reps are unable
to reassign cases
Which mistake was made?
A. The criteria include
solution information
B. The criteria are aligned
with the user's goal
C. The criteria are small
and testable
https://quizlet.com/996040254/qlik-business-analyst-certification-exam-all-questions-and-correct-answers-graded-a-verified-answers-latest-exam-202… 4/95
QLIK BUSINESS ANALYST CERTIFICATION EXAM
| ALL QUESTIONS AND CORRECT ANSWERS |
GRADED A+ | VERIFIED ANSWERS | LATEST
EXAM 2025
Terms in this set (98)
https://quizlet.com/996040254/qlik-business-analyst-certification-exam-all-questions-and-correct-answers-graded-a-verified-answers-latest-exam-202… 1/95
,1/22/25, 7:18 PM QLIK BUSINESS ANALYST CERTIFICATION EXAM | ALL QUESTIONS AND CORRECT ANSWERS | GRADED A+ | VERIFIED A…
The BA at Northern Trail C. A story using personas to illustrate potential
Outfitters is helping solutions
improve the process for
handling customer returns
using Salesforce. The BA
has completed the current
state process map to
identify areas for
improvement. The BA
plans to present ideas for
a future state returns
handling process to the
larger project team.
What should the BA
present to the team in a
way that is relatable and
invites discussion,
feedback, and ideas?
A. Detailed technical
documentation without
annotations
B. A prototype for a
specific business outcome
C. A story using personas
to illustrate potential
solutions
https://quizlet.com/996040254/qlik-business-analyst-certification-exam-all-questions-and-correct-answers-graded-a-verified-answers-latest-exam-202… 2/95
,1/22/25, 7:18 PM QLIK BUSINESS ANALYST CERTIFICATION EXAM | ALL QUESTIONS AND CORRECT ANSWERS | GRADED A+ | VERIFIED A…
Cloud Kicks needs to C. Cancel the workshop and reschedule to a date
revamp its support when all stakeholders are available
process to improve the
customer experience and
has asked the Service
Cloud Team to
collaborate with the BA.
The BA has scheduled an
initial live process
mapping session with all
stakeholders and received
the following calendar
responses:
Stakeholder Role -
Response
Expert Agent - Yes
Team Leader - Yes
Service Admin - No
Case Solver - Yes
What should the BA do?
A. Hold a one-on-one
diagram session with each
stakeholder before the
workshop
B. Proceed with the
workshop as scheduled
with the stakeholders who
are available
C. Cancel the workshop
and reschedule to a date
when all stakeholders are
available
https://quizlet.com/996040254/qlik-business-analyst-certification-exam-all-questions-and-correct-answers-graded-a-verified-answers-latest-exam-202… 3/95
, 1/22/25, 7:18 PM QLIK BUSINESS ANALYST CERTIFICATION EXAM | ALL QUESTIONS AND CORRECT ANSWERS | GRADED A+ | VERIFIED A…
A BA captures the A. The criteria include solution information
following acceptance
criteria for a user story
about case reassignment
in Service Cloud.
- A service manager can
click a Reassign button
that changes the owner
field of a case
- A service manager is
able to reassign cases as
part of the mobile
experience
- Reassignment
functionality can be used
on cases that have been
auto-reassigned
- Service reps are unable
to reassign cases
Which mistake was made?
A. The criteria include
solution information
B. The criteria are aligned
with the user's goal
C. The criteria are small
and testable
https://quizlet.com/996040254/qlik-business-analyst-certification-exam-all-questions-and-correct-answers-graded-a-verified-answers-latest-exam-202… 4/95
