Final Exam Review BMGT 1327 (Mclennan Community
College Principles of Management Tommy Lowrance CH. 1-
10 13-16) Questions With Complete Solutions
3 steps of the Control Process Correct Answer Set Standards,
Compare to actual standards, Corrective Action
3 Technology cycles of streams of innovation Correct Answer
Birth of a new technology, Ends with technology reaching its
limits, Dies and as its replaced by newer, substantially better
technology.
5 methods managers use to achieve control Correct Answer
Bureaucratic
Objective
Normative
Concertive
Self-control
5 stages of organizational decline Correct Answer Blinded
Stage, Inaction Stage, Faulty Action, Crisis Stage, Dissolution
A-type Conflict Correct Answer conflict that results in
emotional reactions, which cause disagreements resulting in
hostility, anger, resentment, cynicism, and apathy
Advantages of teams Correct Answer Improve customer
satisfaction
improve product or service quality
Improve job satisfaction
Improve decision making
, Attribution Theory Correct Answer Basic need to understand
and explain the causes of other peoples behavior. Why they do
what they do.
Balanced Scorecard Correct Answer Encourages managers to
look beyond the usual measurements and focus on different
perspectives and avoids suboptimization.
Being an Active Listener Correct Answer Give the person
talking your full attention and make sure to clarify what they are
trying to tell you if its confusing, repeat what is being said in
your own words, review main points and emotions said, don't
think about your response while the other person is speaking.
Benchmarking Correct Answer Process of determining how
well other companies perform business functions or tasks
Blinded Stage Correct Answer lack of awareness that change
is needed
Bureaucratic Control Correct Answer top-down control where
managers reward or punish employees for compliance or
noncompliance with organizational policies, rules, and
procedures.
Buyer Dependence Correct Answer Degree to which a
supplier's sales and the difficulty of finding other buyers for its
products.
College Principles of Management Tommy Lowrance CH. 1-
10 13-16) Questions With Complete Solutions
3 steps of the Control Process Correct Answer Set Standards,
Compare to actual standards, Corrective Action
3 Technology cycles of streams of innovation Correct Answer
Birth of a new technology, Ends with technology reaching its
limits, Dies and as its replaced by newer, substantially better
technology.
5 methods managers use to achieve control Correct Answer
Bureaucratic
Objective
Normative
Concertive
Self-control
5 stages of organizational decline Correct Answer Blinded
Stage, Inaction Stage, Faulty Action, Crisis Stage, Dissolution
A-type Conflict Correct Answer conflict that results in
emotional reactions, which cause disagreements resulting in
hostility, anger, resentment, cynicism, and apathy
Advantages of teams Correct Answer Improve customer
satisfaction
improve product or service quality
Improve job satisfaction
Improve decision making
, Attribution Theory Correct Answer Basic need to understand
and explain the causes of other peoples behavior. Why they do
what they do.
Balanced Scorecard Correct Answer Encourages managers to
look beyond the usual measurements and focus on different
perspectives and avoids suboptimization.
Being an Active Listener Correct Answer Give the person
talking your full attention and make sure to clarify what they are
trying to tell you if its confusing, repeat what is being said in
your own words, review main points and emotions said, don't
think about your response while the other person is speaking.
Benchmarking Correct Answer Process of determining how
well other companies perform business functions or tasks
Blinded Stage Correct Answer lack of awareness that change
is needed
Bureaucratic Control Correct Answer top-down control where
managers reward or punish employees for compliance or
noncompliance with organizational policies, rules, and
procedures.
Buyer Dependence Correct Answer Degree to which a
supplier's sales and the difficulty of finding other buyers for its
products.
