SCM 300 Exam 2 ASU Davila Questions and
Answers
Brick-and-Mortar Business - ✅✅a business that operates in a physical store
without an internet presence
Brick and Clicks - ✅✅Companies that use both a physical store and the Web to
sell their products and services.
Clicks and Calls - ✅✅In addition to taking orders via the company website,
some companies will also offer sales via the phone.
Omni-channel retailing - ✅✅Retailers that are fully committed to engaging
customers via catalogs, phone calls, websites, email, internet chatrooms, social
media sites or mobile apps, and of course also in stores.
Retail sources of supply - ✅✅manufacturers, wholesalers, drop shippers
Drop shippers - ✅✅An organization that ties manufactures and/or wholesalers
directly to consumers. They never posses the product, they just take orders to
fulfill by another party.
Chargebacks - ✅✅effectively penalties charged by retail organizations to their
suppliers/vendors for any number of minor and major supply chain offenses
Vendor-managed inventory (VMI) - ✅✅An arrangement where retailers allow
vendors to monitor in-store inventories, initiate orders/shipments to the store
, when inventories are low, and also bring the items into the store and onto the
shelf.
Last Mile - ✅✅the portion of the supply chain between the final inventory
holding facility and the end consumer
Planogram - ✅✅A map of where every product goes on a retail store shelf.
Customers cost for waiting lines - ✅✅Time
Company cost for waiting line - ✅✅Money paid to maintain the line
(employees)
Infinite population of customers - ✅✅The number of possible customers that
may come into the store is very high (or unlimited).
Finite Population of Customers - ✅✅number of customers is limited
Balking - ✅✅When a potential customer sees the line, but never joins the line
because they think it looks too long and/or too slow.
Reneging - ✅✅When a customer joins the line, gets frustrated and leaves the
line
Jockeying - ✅✅Customers Line Jumping (multiple lines)
Answers
Brick-and-Mortar Business - ✅✅a business that operates in a physical store
without an internet presence
Brick and Clicks - ✅✅Companies that use both a physical store and the Web to
sell their products and services.
Clicks and Calls - ✅✅In addition to taking orders via the company website,
some companies will also offer sales via the phone.
Omni-channel retailing - ✅✅Retailers that are fully committed to engaging
customers via catalogs, phone calls, websites, email, internet chatrooms, social
media sites or mobile apps, and of course also in stores.
Retail sources of supply - ✅✅manufacturers, wholesalers, drop shippers
Drop shippers - ✅✅An organization that ties manufactures and/or wholesalers
directly to consumers. They never posses the product, they just take orders to
fulfill by another party.
Chargebacks - ✅✅effectively penalties charged by retail organizations to their
suppliers/vendors for any number of minor and major supply chain offenses
Vendor-managed inventory (VMI) - ✅✅An arrangement where retailers allow
vendors to monitor in-store inventories, initiate orders/shipments to the store
, when inventories are low, and also bring the items into the store and onto the
shelf.
Last Mile - ✅✅the portion of the supply chain between the final inventory
holding facility and the end consumer
Planogram - ✅✅A map of where every product goes on a retail store shelf.
Customers cost for waiting lines - ✅✅Time
Company cost for waiting line - ✅✅Money paid to maintain the line
(employees)
Infinite population of customers - ✅✅The number of possible customers that
may come into the store is very high (or unlimited).
Finite Population of Customers - ✅✅number of customers is limited
Balking - ✅✅When a potential customer sees the line, but never joins the line
because they think it looks too long and/or too slow.
Reneging - ✅✅When a customer joins the line, gets frustrated and leaves the
line
Jockeying - ✅✅Customers Line Jumping (multiple lines)
