MGMT 3000 Exam questions and
answers graded A+
Organizational effectiveness - ANS✅✅degree to which an organization achieves a stated goal
Organizational efficiency - ANS✅✅refers to the amount of resources used to achieve a stated goal
4 functions of a managers - ANS✅✅1. planning: select goals and ways to attain them
2. organizing: assign responsibility for task accomplishment
3. leading: use influence to motivate employees
4. control: monitor activities and make corrections
3 types of management skills - ANS✅✅1. technical skills: mastery of methods, techniques, and
equipment for a specific function (most important for lower level management)
2. human skills: ability to work with people (needed by all managers)
3. conceptual skills: ability to see the bigger picture (critical for top level management)
planning - ANS✅✅select goals and ways to attain them (4 functions)
organizing - ANS✅✅assign responsibility for task accomplishment (4 functions)
leading - ANS✅✅use influence to motivate employees (4 functions)
control - ANS✅✅monitor activities and make corrections (4 functions)
technical skills - ANS✅✅mastery of methods, techniques, and equipment for a specific function
(most important for lower level management)
human skills - ANS✅✅ability to work with people (needed by all managers)
conceptual skills - ANS✅✅ability to see the bigger picture (critical for top level management)
,synergy - ANS✅✅the whole is greater than the sum of its parts: 2+2=5
Peter Drucker - ANS✅✅- father of modern business management
- taught that successful leaders put people and ethics above profits, rigid rules, and work structure
- said manager should make people's "strengths effective and their weaknesses irrelevant"
Drucker's definition of management - ANS✅✅management is about human beings. It's task is to
make people capable of joint performance, to make their strengths effective and their weaknesses
irrelevant
Weber's bureaucratic organizations - ANS✅✅- depends on rules and records
- introduced by max weber, a german theorist
- taught that managers should use power instead of personality to delegate and manage on an
impersonal and rational basis
- although important productivity gains came from this approach, bureaucracy has taken on a
negative tone
characteristics of weberian bureaucracy - ANS✅✅- division of labor, with clear definitions of
authority and responsibility
- positions organized in hierarchy of authority
- managers subject to rules and procedures that ensure reliable, predictable behavior
- management separate from ownership of the organization (professional manager)
- administrative acts and decisions recorded in writing (reference to go off of for greater efficiency)
- personnel selected and promoted based on technical qualifications
henri fayol - ANS✅✅- created 14 general principles of management
- many used today
- unity of command (only reporting to one person)
- unity of direction (similar tasks grouped under one manager)
- division of work (specialization)
- scalar chain (chain of authority from top to bottom, includes every employee)
, - identified 5 functions of management (planning, organizing, commanding, coordinating,
controlling)
unity of command - ANS✅✅only reporting to one person
unity of direction - ANS✅✅similar tasks grouped under one manager
division of work - ANS✅✅specialization
scalar chain - ANS✅✅chain of authority from top to bottom, includes every employee
theory x - ANS✅✅- the belief that the average human being has an inherent dislike for work and
will avoid it if possible
- average human being prefers to be directed, wishes to avoid responsibility, has relatively little
ambition, and wants security above all
theory y - ANS✅✅- the belief that the average human being does not inherently dislike work
- average human being learns, under proper conditions, not only to accept but also seek
responsibility
- under the conditions of modern industrial life, the intellectual potentialities of the average human
being are only partially utilized
general environment - ANS✅✅- factors that affect organizations indirectly
- includes technological, natural, sociocultural, economic, legal/political, and international aspects
task environment - ANS✅✅- factors that affect organizations directly
- sectors that conduct day-to-day transactions with the organization
- includes customers, competitors, suppliers, and the labor market
customers - ANS✅✅people and organizations that acquire goods or services from an organization
competitors - ANS✅✅organizations in the same industry or type of business that provide goods or
services to the same set of customers
answers graded A+
Organizational effectiveness - ANS✅✅degree to which an organization achieves a stated goal
Organizational efficiency - ANS✅✅refers to the amount of resources used to achieve a stated goal
4 functions of a managers - ANS✅✅1. planning: select goals and ways to attain them
2. organizing: assign responsibility for task accomplishment
3. leading: use influence to motivate employees
4. control: monitor activities and make corrections
3 types of management skills - ANS✅✅1. technical skills: mastery of methods, techniques, and
equipment for a specific function (most important for lower level management)
2. human skills: ability to work with people (needed by all managers)
3. conceptual skills: ability to see the bigger picture (critical for top level management)
planning - ANS✅✅select goals and ways to attain them (4 functions)
organizing - ANS✅✅assign responsibility for task accomplishment (4 functions)
leading - ANS✅✅use influence to motivate employees (4 functions)
control - ANS✅✅monitor activities and make corrections (4 functions)
technical skills - ANS✅✅mastery of methods, techniques, and equipment for a specific function
(most important for lower level management)
human skills - ANS✅✅ability to work with people (needed by all managers)
conceptual skills - ANS✅✅ability to see the bigger picture (critical for top level management)
,synergy - ANS✅✅the whole is greater than the sum of its parts: 2+2=5
Peter Drucker - ANS✅✅- father of modern business management
- taught that successful leaders put people and ethics above profits, rigid rules, and work structure
- said manager should make people's "strengths effective and their weaknesses irrelevant"
Drucker's definition of management - ANS✅✅management is about human beings. It's task is to
make people capable of joint performance, to make their strengths effective and their weaknesses
irrelevant
Weber's bureaucratic organizations - ANS✅✅- depends on rules and records
- introduced by max weber, a german theorist
- taught that managers should use power instead of personality to delegate and manage on an
impersonal and rational basis
- although important productivity gains came from this approach, bureaucracy has taken on a
negative tone
characteristics of weberian bureaucracy - ANS✅✅- division of labor, with clear definitions of
authority and responsibility
- positions organized in hierarchy of authority
- managers subject to rules and procedures that ensure reliable, predictable behavior
- management separate from ownership of the organization (professional manager)
- administrative acts and decisions recorded in writing (reference to go off of for greater efficiency)
- personnel selected and promoted based on technical qualifications
henri fayol - ANS✅✅- created 14 general principles of management
- many used today
- unity of command (only reporting to one person)
- unity of direction (similar tasks grouped under one manager)
- division of work (specialization)
- scalar chain (chain of authority from top to bottom, includes every employee)
, - identified 5 functions of management (planning, organizing, commanding, coordinating,
controlling)
unity of command - ANS✅✅only reporting to one person
unity of direction - ANS✅✅similar tasks grouped under one manager
division of work - ANS✅✅specialization
scalar chain - ANS✅✅chain of authority from top to bottom, includes every employee
theory x - ANS✅✅- the belief that the average human being has an inherent dislike for work and
will avoid it if possible
- average human being prefers to be directed, wishes to avoid responsibility, has relatively little
ambition, and wants security above all
theory y - ANS✅✅- the belief that the average human being does not inherently dislike work
- average human being learns, under proper conditions, not only to accept but also seek
responsibility
- under the conditions of modern industrial life, the intellectual potentialities of the average human
being are only partially utilized
general environment - ANS✅✅- factors that affect organizations indirectly
- includes technological, natural, sociocultural, economic, legal/political, and international aspects
task environment - ANS✅✅- factors that affect organizations directly
- sectors that conduct day-to-day transactions with the organization
- includes customers, competitors, suppliers, and the labor market
customers - ANS✅✅people and organizations that acquire goods or services from an organization
competitors - ANS✅✅organizations in the same industry or type of business that provide goods or
services to the same set of customers
