COMMERCE 1BA3 FINAL EXAM
2025/2026 QUESTIONS AND ANSWERS
100% PASS
Step. 1 of Group Development - ANS Forming - Meeting Everyone, Determine Purpose
Step 2 of Group Development - ANS Storming - Sorting out responsibilities, roles
step 3 of group development - ANS Norming - Norms agreed on, group becomes cohesive
step 4 of group development - ANS Performing - task accomplishment
step 5 of group development - ANS adjourning - group dispersal
Phase 1 (Punctuated Equilibrium Model) - ANS first meeting, precedent is set, decisions are
made
midpoint transition (Punctuated Equilibrium Model) - ANS need to move forward is apparent
Phase 2 (Punctuated Equilibrium Model) - ANS decisions and approaches are played out
additive task - ANS Group performance is dependent on the sum of the performance of
individual group members
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,disjunctive task - ANS Group performance is dependent on the performance of the best
group member
conjunctive task - ANS Group performance is limited by the performance of the poorest
group member
What stages do diverse groups take longer in? - ANS forming, storming, norming
Where do diverse groups perform better? - ANS creativity tasks, problem solving
Norms - ANS Collective expectations that members of social units have regarding the
behaviour of each other
Factors that affect group cohesiveness (5) - ANS threat, success, diversity, size, toughness of
initiation
ways to counteract social loafing (5) - ANS Make individual performance more visible
Make sure the work is interesting•
Increase feelings of indispensability•
Increase performance feedback•
Reward group performance
A group becomes a team when there is - ANS when there is a synergy that develops such
that the group's efforts are greater than the sum of its parts
self managed teams - ANS no supervision of team
cross-functional teams - ANS teams with a mix of departments
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, virtual teams - ANS team that spans the globe
Social influence - ANS Attitudes and behaviours of individuals are influenced by the social
groups around them
socialization - ANS Process by which an employee begins to adapt to the values, norms, and
beliefs of the organization and its members
Uncertainty reduction theory - ANS Newcomers are motivated to reduce their uncertainty so
that the work environment becomes more predictable and understandable
Compliance (in socialization) - ANS Conformity to a social norm out of desire to acquire
rewards or avoid punishment
identification (in socialization) - ANS conformity because those who promote norm are
attractive or similar to oneself
internalization (in socialization) - ANS conformity out of true acceptance of beliefs, attitudes
and norms
Stage 1 of socialization - ANS Anticipatory (Pre-Arrival) - certain expectations about job
beforehand
Stage 2 of socialization - ANS Encounter
- employee starts new job
- inconsistencies between expectations and reality occur
- needs info on policy/procedure
Stage 3 of socialization - ANS Role Management (Settling In)
- inconsistencies worked out
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
2025/2026 QUESTIONS AND ANSWERS
100% PASS
Step. 1 of Group Development - ANS Forming - Meeting Everyone, Determine Purpose
Step 2 of Group Development - ANS Storming - Sorting out responsibilities, roles
step 3 of group development - ANS Norming - Norms agreed on, group becomes cohesive
step 4 of group development - ANS Performing - task accomplishment
step 5 of group development - ANS adjourning - group dispersal
Phase 1 (Punctuated Equilibrium Model) - ANS first meeting, precedent is set, decisions are
made
midpoint transition (Punctuated Equilibrium Model) - ANS need to move forward is apparent
Phase 2 (Punctuated Equilibrium Model) - ANS decisions and approaches are played out
additive task - ANS Group performance is dependent on the sum of the performance of
individual group members
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
,disjunctive task - ANS Group performance is dependent on the performance of the best
group member
conjunctive task - ANS Group performance is limited by the performance of the poorest
group member
What stages do diverse groups take longer in? - ANS forming, storming, norming
Where do diverse groups perform better? - ANS creativity tasks, problem solving
Norms - ANS Collective expectations that members of social units have regarding the
behaviour of each other
Factors that affect group cohesiveness (5) - ANS threat, success, diversity, size, toughness of
initiation
ways to counteract social loafing (5) - ANS Make individual performance more visible
Make sure the work is interesting•
Increase feelings of indispensability•
Increase performance feedback•
Reward group performance
A group becomes a team when there is - ANS when there is a synergy that develops such
that the group's efforts are greater than the sum of its parts
self managed teams - ANS no supervision of team
cross-functional teams - ANS teams with a mix of departments
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, virtual teams - ANS team that spans the globe
Social influence - ANS Attitudes and behaviours of individuals are influenced by the social
groups around them
socialization - ANS Process by which an employee begins to adapt to the values, norms, and
beliefs of the organization and its members
Uncertainty reduction theory - ANS Newcomers are motivated to reduce their uncertainty so
that the work environment becomes more predictable and understandable
Compliance (in socialization) - ANS Conformity to a social norm out of desire to acquire
rewards or avoid punishment
identification (in socialization) - ANS conformity because those who promote norm are
attractive or similar to oneself
internalization (in socialization) - ANS conformity out of true acceptance of beliefs, attitudes
and norms
Stage 1 of socialization - ANS Anticipatory (Pre-Arrival) - certain expectations about job
beforehand
Stage 2 of socialization - ANS Encounter
- employee starts new job
- inconsistencies between expectations and reality occur
- needs info on policy/procedure
Stage 3 of socialization - ANS Role Management (Settling In)
- inconsistencies worked out
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
