COMMERCE 1BA3 EXAM 2025/2026
QUESTIONS AND ANSWERS 100% PASS
Organizational Behavior - ANS The attitudes and behaviors of individuals and groups in
organizations.
Traditional/classical managerial thinking - ANS From the early 1900s, characterized by high
specialization of labour, centralized decision making.
Bureaucracy - ANS A system of organization approach from the early to mid 1900s, non-
Humanistic, with key features including strict chain of command, detailed rules, specialized
jobs, centralized power, and promotion based on skill.
Key features of Bureaucracy - ANS Strict chain of command, detailed rules, specialized jobs,
centralized power, promotion based on skill, non-Humanistic.
Examples of Bureaucracy - ANS Government (tax offices, courts) and Military (army ranks,
following orders).
Scientific Management - ANS A system of organization approach from the early 1900s by
Frederick Taylor, focusing on efficiency through time and motion studies.
Time & Motion Studies - ANS Measured how long each task took, even bathroom breaks, to
improve work efficiency.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, Peace Rate System - ANS Workers got paid based on how much they produced - more work =
more pay.
Human Relations Movement - ANS A critique of classical management and bureaucracy
advocating for more participative management styles oriented toward employee needs.
Criticism of Human Relations Movement - ANS It was critical of treating human workers like
machines, neglecting their social and psychological needs.
Hawthorne Studies - ANS Research conducted in the 1920s examining how psychological and
social processes affect productivity.
Impact of Hawthorne Studies - ANS Demonstrated that social and psychological factors
significantly impact worker productivity, particularly the feeling of being observed.
Maslow's Hierarchy of Needs - ANS A theory that teaches the levels of needs, stating that
basic needs must be satisfied before higher-level goals can be pursued.
Levels of Maslow's Hierarchy of Needs - ANS Physiological Needs, Safety Needs, Love and
Belonging, Self Esteem, Self-Actualization.
Theory X - ANS Assumes people dislike work, have little ambition, and are unwilling to take
responsibility.
Theory Y - ANS Assumes people are self-motivated and enjoy the challenge of working.
Difference between Theory X and Theory Y - ANS Theory X views employees as lazy and
needing control, while Theory Y sees them as self-motivated, capable, and eager for
responsibility.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
QUESTIONS AND ANSWERS 100% PASS
Organizational Behavior - ANS The attitudes and behaviors of individuals and groups in
organizations.
Traditional/classical managerial thinking - ANS From the early 1900s, characterized by high
specialization of labour, centralized decision making.
Bureaucracy - ANS A system of organization approach from the early to mid 1900s, non-
Humanistic, with key features including strict chain of command, detailed rules, specialized
jobs, centralized power, and promotion based on skill.
Key features of Bureaucracy - ANS Strict chain of command, detailed rules, specialized jobs,
centralized power, promotion based on skill, non-Humanistic.
Examples of Bureaucracy - ANS Government (tax offices, courts) and Military (army ranks,
following orders).
Scientific Management - ANS A system of organization approach from the early 1900s by
Frederick Taylor, focusing on efficiency through time and motion studies.
Time & Motion Studies - ANS Measured how long each task took, even bathroom breaks, to
improve work efficiency.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, Peace Rate System - ANS Workers got paid based on how much they produced - more work =
more pay.
Human Relations Movement - ANS A critique of classical management and bureaucracy
advocating for more participative management styles oriented toward employee needs.
Criticism of Human Relations Movement - ANS It was critical of treating human workers like
machines, neglecting their social and psychological needs.
Hawthorne Studies - ANS Research conducted in the 1920s examining how psychological and
social processes affect productivity.
Impact of Hawthorne Studies - ANS Demonstrated that social and psychological factors
significantly impact worker productivity, particularly the feeling of being observed.
Maslow's Hierarchy of Needs - ANS A theory that teaches the levels of needs, stating that
basic needs must be satisfied before higher-level goals can be pursued.
Levels of Maslow's Hierarchy of Needs - ANS Physiological Needs, Safety Needs, Love and
Belonging, Self Esteem, Self-Actualization.
Theory X - ANS Assumes people dislike work, have little ambition, and are unwilling to take
responsibility.
Theory Y - ANS Assumes people are self-motivated and enjoy the challenge of working.
Difference between Theory X and Theory Y - ANS Theory X views employees as lazy and
needing control, while Theory Y sees them as self-motivated, capable, and eager for
responsibility.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
