SHRM-CP- HR Strategy Exam
Questions and Answers
Formulation, Development, Implementation, Evaluation - ANS-Strategic Planning and
Management Steps
Process for understanding how
seemingly independent units within a
larger entity interact with and influence
one another. - ANS-systems thinking
1. all factors that can affect the outcomes
2. all methods the org can apply to maximize its opportunities and manage constraints
3. the desired strategic effect - ANS-Input-process-output (IPO) model
systematically surveying and gathering data from internal and external resources. -
ANS-Environmental scanning
Poltical, economic, social, technological, legal, environmental - ANS-PESTLE
larger organizations use this to find where the greatest value in their organizations lies-
indicate stronger competive position. (star, cash cow, dogs, question mark) - ANS-
growth share matrix
what must be done to deliver a desired value - ANS-value drivers
identifies key performance indicators (KPIs) to make sure the objectives used to
measure performance are strategically alligned to the various sources of value to the
org and are balanced - ANS-balanced scorecard
- financial and nonfinancial indicators of success
- internal and external constituents in the org
- lagging and leading indicators of performance - ANS-The purpose of the balanced
scorecard is to achieve balance between..
describes effects that have already occured and cannot be changed. ex. turnover rates -
ANS-lagging indicator
predictive in that action in this area can change future performance and help achieve
success. ex. employee satisfaction - ANS-leading indicator
Questions and Answers
Formulation, Development, Implementation, Evaluation - ANS-Strategic Planning and
Management Steps
Process for understanding how
seemingly independent units within a
larger entity interact with and influence
one another. - ANS-systems thinking
1. all factors that can affect the outcomes
2. all methods the org can apply to maximize its opportunities and manage constraints
3. the desired strategic effect - ANS-Input-process-output (IPO) model
systematically surveying and gathering data from internal and external resources. -
ANS-Environmental scanning
Poltical, economic, social, technological, legal, environmental - ANS-PESTLE
larger organizations use this to find where the greatest value in their organizations lies-
indicate stronger competive position. (star, cash cow, dogs, question mark) - ANS-
growth share matrix
what must be done to deliver a desired value - ANS-value drivers
identifies key performance indicators (KPIs) to make sure the objectives used to
measure performance are strategically alligned to the various sources of value to the
org and are balanced - ANS-balanced scorecard
- financial and nonfinancial indicators of success
- internal and external constituents in the org
- lagging and leading indicators of performance - ANS-The purpose of the balanced
scorecard is to achieve balance between..
describes effects that have already occured and cannot be changed. ex. turnover rates -
ANS-lagging indicator
predictive in that action in this area can change future performance and help achieve
success. ex. employee satisfaction - ANS-leading indicator
