SHRM-CP - FINAL EXAM WITH
ACCURATE SOLUTIONS
1) Which of the following best describes a strategy which increases employee
satisfaction by increasing the number of tasks that an employee performs and that
increasing their control over those tasks? A. Job enlargement. B. Job rotation. C.
Horizontal integration. D. Job enrichment. - ANS-D. Job enrichment.
2) Which of the following employees would be categorized as a non-exempt employee?
A. A manager at an auto mechanic shop who spends approximately 20% of his/her time
always working on cars. B. An accountant who spends 70% of the time working on tax
preparation for clients. C. An inside salesperson who spends 60% of the time
performing contract administration. D. A purchasing agent who spends 60% of the time
evaluating and then making purchases from vendors' proposals - ANS-C. An inside
salesperson who spends 60% of the time performing contract administration.
3) Organizations should design orientation programs that enable new employees to
meet the rest of the employees ____________________. A. after they have adapted to
the job B. as soon as possible C. one at a time D. within 60 days - ANS-B. as soon as
possible
4) The attitude survey is a useful diagnostic approach if the potential focus of change
initiatives is: A. a small unit or work group. B. the total organization. C. product-related
D. technology-related - ANS-B. the total organization.
5) Under the ADA: A. those addicted to legal prescription drugs are not considered
disabled. B. current illegal drug users are considered disabled. C. recovering substance
abusers are considered disabled. D. addiction to alcohol is not considered a disability -
ANS-A. those addicted to legal prescription drugs are not considered disabled.
6) Effective communication involves transmitting _________ as well as information. A.
understanding B. authority C. direction D. emotion - ANS-A. understanding
7) A __________ training need defined by line management should first be tested to
determine if: A. it is economically feasible. B. it is a need that can be answered through
training. C. resources are available to instruct the program. D. the need is sufficiently
widespread to justify the program. - ANS-B. it is a need that can be answered through
training.
,8) Collective bargaining issues that fall within the NLRA's definition of wages, hours and
other terms and conditions of employment are classified as what type of issues? A.
Mandatory. B. Permissive. C. Voluntary. D. Prohibited - ANS-A. Mandatory.
9) When using benchmarking: A. it is best to collect the data on an as-needed basis
rather than over a rigid timeframe. B. the resulting statistics are comparable across
organizations and industries. C. HR managers are able to identify the reasons why HR
functions are below standard. D. it is best to compare ratios from year to year. - ANS-D.
it is best to compare ratios from year to year.
10) What position would be proper for an employer to take regarding a current
grievance filed by an employee who had previously filed an unfair labor practices
charge with the NLRB? A. Defer hearing the grievance until the NLRB matter is settled.
B. Handle the grievance in the same manner as any other grievance. C. Hear the
grievance but withhold the final decision in abeyance until the NLRB completes its
investigation. D. Hear the grievance and notify the NLRB of the results, as the labor
agreement takes precedence over the NLRB charge. - ANS-B. Handle the grievance in
the same manner as any other grievance.
11) In order to add value to the human capital of the organization: A. HR must have
good metrics about the HR side of the business. B. HR managers must be focused on
reducing the total cost of labor. C. the HR function must form the interface between the
external environment of the organization and its internal environment. D. HR policies
and practices should result in a workforce with the maximum quantity and maximum
quality needed to achieve productivity goals. - ANS-A. HR must have good metrics
about the HR side of the business.
12) Under the WARN Act: A. employers must give employees 60 day notice of any
layoffs caused by financial problems or facility closures. B. employees must be notified
if there will be a mass layoff or facility closing in 60 days. C. employers must give
employees who will be laid off during a facility closing 60 day notice. D. employers must
notify employees 60 days before an impending layoff or facility closure if the state
unemployment rate is above 4%. - ANS-B. employees must be notified if there will be a
mass layoff or facility closing in 60 days.
13) Under the ADA: A. those addicted to legal prescription drugs are not considered
disabled. B. recovering substance abusers are considered disabled. C. current illegal
drug users are considered disabled. D. addiction to alcohol is not considered a
disability. - ANS-B. recovering substance abusers are considered disabled.
14) It would be a ULP to __________ during the unionization process. A. forbid
distribution of union literature during work hours and in work areas B. tell the employees
the disadvantages of having a union C. promise employees pay increases if they vote
against the union D. discipline an employee who violated company policy - ANS-C.
promise employees pay increases if they vote against the union
, 15) An organization addressing salary compression is most likely in which step of
administering a pay structure? A. Making pay adjustments. B. Maintaining an up-to-date
structure. C. Processing performance increases. D. Dealing with pay inequities. - ANS-
D. Dealing with pay inequities.
16) What is the primary difference between direct costs and indirect costs in terms of
training and development? A. Direct costs are any costs greater than $25; indirect costs
are those less than $250 B. Direct costs are any costs associated with human talent;
indirect costs are those associated with technology, such as computers. C. Indirect
costs are those associated with travel, meals and lodging; direct costs are all other
costs associated with training and development. D. Indirect costs are the costs of
operating the entire department; direct costs are those of operating a particular
program. - ANS-D. Indirect costs are the costs of operating the entire department; direct
costs are those of operating a particular program.
17) As VP of HR, you are helping your company's executive committee plan a highly
experimental manufacturing process. It will be employing unusual, non- traditional
technology and work structure to produce an innovative product. There is a significant
possibility that the venture will fail; however, if it is successful, the profits will be
immense. Your company has manufactured a related product line for over 50 years
using traditional methods. With your knowledge of organizational culture, you suggest
that: A. it would be best to try this process in an existing plant with senior employees
selected to form the core workforce. B. since this is a new manufacturing process, the
appropriate HR policies and procedures will not be apparent until the plant is actually up
and running. C. although a new location would be best, it is important that HR policies
and procedures promote the organization's traditional and unique cu - ANS-D. it would
be best to try this process with new employees in a separate location with new HR
policies and procedures.
18) Productivity: A. is purely a function of quantity of output. B. is a measure of both
quantity and quality. C. measures are possible for jobs with a tangible product, but not
for jobs with an intangible output, such as services. D. is best measured at the
organizational level. - ANS-B. is a measure of both quantity and quality.
19) Three employees are hired to assemble lawn mowers. Each employee is assigned
to assemble a different but equally difficult component. Every few weeks the employees
are asked to assemble a new component in addition to the original one to which they
were assigned. After six months, each employee is able to assemble a complete
lawnmower by him/herself. This situation is an example of which of the following job
design approaches? A. Job enlargement. B. Horizontal loading. C. Group tasking. D.
Job enrichment. - ANS-A. Job enlargement.
20) A 19-year-old employee is severely injured while operating a printing press. After
investigating the accident, company officials learn that the employee's injury was due to
willful disregard of prominently posted safety procedures. Is the employee eligible to
workers' compensation? A. No, the injury was caused by contributory negligence. B.
ACCURATE SOLUTIONS
1) Which of the following best describes a strategy which increases employee
satisfaction by increasing the number of tasks that an employee performs and that
increasing their control over those tasks? A. Job enlargement. B. Job rotation. C.
Horizontal integration. D. Job enrichment. - ANS-D. Job enrichment.
2) Which of the following employees would be categorized as a non-exempt employee?
A. A manager at an auto mechanic shop who spends approximately 20% of his/her time
always working on cars. B. An accountant who spends 70% of the time working on tax
preparation for clients. C. An inside salesperson who spends 60% of the time
performing contract administration. D. A purchasing agent who spends 60% of the time
evaluating and then making purchases from vendors' proposals - ANS-C. An inside
salesperson who spends 60% of the time performing contract administration.
3) Organizations should design orientation programs that enable new employees to
meet the rest of the employees ____________________. A. after they have adapted to
the job B. as soon as possible C. one at a time D. within 60 days - ANS-B. as soon as
possible
4) The attitude survey is a useful diagnostic approach if the potential focus of change
initiatives is: A. a small unit or work group. B. the total organization. C. product-related
D. technology-related - ANS-B. the total organization.
5) Under the ADA: A. those addicted to legal prescription drugs are not considered
disabled. B. current illegal drug users are considered disabled. C. recovering substance
abusers are considered disabled. D. addiction to alcohol is not considered a disability -
ANS-A. those addicted to legal prescription drugs are not considered disabled.
6) Effective communication involves transmitting _________ as well as information. A.
understanding B. authority C. direction D. emotion - ANS-A. understanding
7) A __________ training need defined by line management should first be tested to
determine if: A. it is economically feasible. B. it is a need that can be answered through
training. C. resources are available to instruct the program. D. the need is sufficiently
widespread to justify the program. - ANS-B. it is a need that can be answered through
training.
,8) Collective bargaining issues that fall within the NLRA's definition of wages, hours and
other terms and conditions of employment are classified as what type of issues? A.
Mandatory. B. Permissive. C. Voluntary. D. Prohibited - ANS-A. Mandatory.
9) When using benchmarking: A. it is best to collect the data on an as-needed basis
rather than over a rigid timeframe. B. the resulting statistics are comparable across
organizations and industries. C. HR managers are able to identify the reasons why HR
functions are below standard. D. it is best to compare ratios from year to year. - ANS-D.
it is best to compare ratios from year to year.
10) What position would be proper for an employer to take regarding a current
grievance filed by an employee who had previously filed an unfair labor practices
charge with the NLRB? A. Defer hearing the grievance until the NLRB matter is settled.
B. Handle the grievance in the same manner as any other grievance. C. Hear the
grievance but withhold the final decision in abeyance until the NLRB completes its
investigation. D. Hear the grievance and notify the NLRB of the results, as the labor
agreement takes precedence over the NLRB charge. - ANS-B. Handle the grievance in
the same manner as any other grievance.
11) In order to add value to the human capital of the organization: A. HR must have
good metrics about the HR side of the business. B. HR managers must be focused on
reducing the total cost of labor. C. the HR function must form the interface between the
external environment of the organization and its internal environment. D. HR policies
and practices should result in a workforce with the maximum quantity and maximum
quality needed to achieve productivity goals. - ANS-A. HR must have good metrics
about the HR side of the business.
12) Under the WARN Act: A. employers must give employees 60 day notice of any
layoffs caused by financial problems or facility closures. B. employees must be notified
if there will be a mass layoff or facility closing in 60 days. C. employers must give
employees who will be laid off during a facility closing 60 day notice. D. employers must
notify employees 60 days before an impending layoff or facility closure if the state
unemployment rate is above 4%. - ANS-B. employees must be notified if there will be a
mass layoff or facility closing in 60 days.
13) Under the ADA: A. those addicted to legal prescription drugs are not considered
disabled. B. recovering substance abusers are considered disabled. C. current illegal
drug users are considered disabled. D. addiction to alcohol is not considered a
disability. - ANS-B. recovering substance abusers are considered disabled.
14) It would be a ULP to __________ during the unionization process. A. forbid
distribution of union literature during work hours and in work areas B. tell the employees
the disadvantages of having a union C. promise employees pay increases if they vote
against the union D. discipline an employee who violated company policy - ANS-C.
promise employees pay increases if they vote against the union
, 15) An organization addressing salary compression is most likely in which step of
administering a pay structure? A. Making pay adjustments. B. Maintaining an up-to-date
structure. C. Processing performance increases. D. Dealing with pay inequities. - ANS-
D. Dealing with pay inequities.
16) What is the primary difference between direct costs and indirect costs in terms of
training and development? A. Direct costs are any costs greater than $25; indirect costs
are those less than $250 B. Direct costs are any costs associated with human talent;
indirect costs are those associated with technology, such as computers. C. Indirect
costs are those associated with travel, meals and lodging; direct costs are all other
costs associated with training and development. D. Indirect costs are the costs of
operating the entire department; direct costs are those of operating a particular
program. - ANS-D. Indirect costs are the costs of operating the entire department; direct
costs are those of operating a particular program.
17) As VP of HR, you are helping your company's executive committee plan a highly
experimental manufacturing process. It will be employing unusual, non- traditional
technology and work structure to produce an innovative product. There is a significant
possibility that the venture will fail; however, if it is successful, the profits will be
immense. Your company has manufactured a related product line for over 50 years
using traditional methods. With your knowledge of organizational culture, you suggest
that: A. it would be best to try this process in an existing plant with senior employees
selected to form the core workforce. B. since this is a new manufacturing process, the
appropriate HR policies and procedures will not be apparent until the plant is actually up
and running. C. although a new location would be best, it is important that HR policies
and procedures promote the organization's traditional and unique cu - ANS-D. it would
be best to try this process with new employees in a separate location with new HR
policies and procedures.
18) Productivity: A. is purely a function of quantity of output. B. is a measure of both
quantity and quality. C. measures are possible for jobs with a tangible product, but not
for jobs with an intangible output, such as services. D. is best measured at the
organizational level. - ANS-B. is a measure of both quantity and quality.
19) Three employees are hired to assemble lawn mowers. Each employee is assigned
to assemble a different but equally difficult component. Every few weeks the employees
are asked to assemble a new component in addition to the original one to which they
were assigned. After six months, each employee is able to assemble a complete
lawnmower by him/herself. This situation is an example of which of the following job
design approaches? A. Job enlargement. B. Horizontal loading. C. Group tasking. D.
Job enrichment. - ANS-A. Job enlargement.
20) A 19-year-old employee is severely injured while operating a printing press. After
investigating the accident, company officials learn that the employee's injury was due to
willful disregard of prominently posted safety procedures. Is the employee eligible to
workers' compensation? A. No, the injury was caused by contributory negligence. B.
