SHRM CP Exam Questions with
Complete Solutions
Cultural Ethnocentrism - ANS-What challenge to effective cross-cultural communication
is faced by an organization that believes that its way is the best way and that lacks
interest in other ways of reaching a goal?
cost per hire - ANS-Which recruitment metric can help to assess the economic value of
filling an open position?
Reverse Innovation - ANS-An American multinational corporation known for its big,
premium-priced ultrasound scanners (designed for use in U.S. hospitals) introduces a
cheaper and portable version in emerging markets. The portable scanner also creates
new markets in the U.S., for example, in small hospitals and for immobile patients. What
globalization force does this exemplify?
They expedite forecasting of current and projected staffing - ANS-Which is an
advantage of having job descriptions in a global environment?
Discuss the incident with the salesperson immediately and in private, reminding them of
policy on personal phone calls. - ANS-A salesperson takes a personal phone call while
a customer needs help. Which is the best approach the supervisor should take when
providing feedback to the salesperson?
Demonstration and structured exercises - ANS-When designing training for any new
technology system, which activities will have the greatest impact on knowledge
retention?
Risk will be mitigated because front-line supervisors will be equipped to recognize,
correct, and report harassing behaviors. - ANS-A company identifies a need for training
on unlawful harassment for front-line supervisors as one aspect of an OED intervention.
Which best describes the organizational impact of this activity?
Granting compensatory time off to a salaried employee for extra hours worked - ANS-
Which is the best example of indirect compensation?
Administering the organization's attendance policy consistently - ANS-Which solution
would best resolve a growing problem with absenteeism?
Gather information from throughout the organization about possible risks - ANS-Which
statement best describes how HR can enhance its social media policies?
, National Culture - ANS-She becomes frustrated with her colleagues, inhibiting
collaboration and the development of relationships among her new team. This example
indicates a lack of understanding and exploration of what type of culture?
ERGs provide valuable insights into the needs of the organization's diverse markets. -
ANS-Which best describes the benefit of using an employee resource group (ERG) for
an organization looking to expand global market share?
When a firm adopts a cultural relativist perspective, it allows local HR practitioners to
interpret general guidelines according to local cultural practices and norms. - ANS-
cultural relativism
Aligning philanthropic activities with strategy and values - ANS-Which should be the first
step in creating an organization's philanthropic strategy as part of its corporate social
responsibility (CSR) strategy?
Griggs v Duke Power - ANS-Which court case established the criteria for disparate
impact?
Strategic alliances do not involve equity; joint ventures require that both partners
contribute equity. - ANS-Which is the difference between a strategic alliance and a joint
venture?
Fiedler's contingency theory - ANS-A manager has been assigned to lead a team of
employees in organizing corporate-wide participation for a community event next month.
The manager knows that in order to meet the goals of the effort, she must make sure
that the tasks and expectations are clear and that she provides plenty of direction. What
leadership theory is the manager following?
Ensuring that employees have input into change alternatives - ANS-Which approach
should help the change process go more smoothly?
Complete an environmental scan - ANS-An organization is considering restructuring its
sales function to align its salespeople against key vertical markets. HR is charged with
exploring this initiative. What should it do first?
Market-based evaluation to establish the worth of positions - ANS-Which is the best
method for an HR compensation manager to use to evaluate the jobs and salary ranges
of the organization's key positions compared to those of its competitors?
By implementing processes to increase integration and knowledge exchange - ANS-
How does HR support strategic management in a global organization?
Executive Commitment - ANS-Which factor is essential for the success of a diversity
and inclusion initiative?
Complete Solutions
Cultural Ethnocentrism - ANS-What challenge to effective cross-cultural communication
is faced by an organization that believes that its way is the best way and that lacks
interest in other ways of reaching a goal?
cost per hire - ANS-Which recruitment metric can help to assess the economic value of
filling an open position?
Reverse Innovation - ANS-An American multinational corporation known for its big,
premium-priced ultrasound scanners (designed for use in U.S. hospitals) introduces a
cheaper and portable version in emerging markets. The portable scanner also creates
new markets in the U.S., for example, in small hospitals and for immobile patients. What
globalization force does this exemplify?
They expedite forecasting of current and projected staffing - ANS-Which is an
advantage of having job descriptions in a global environment?
Discuss the incident with the salesperson immediately and in private, reminding them of
policy on personal phone calls. - ANS-A salesperson takes a personal phone call while
a customer needs help. Which is the best approach the supervisor should take when
providing feedback to the salesperson?
Demonstration and structured exercises - ANS-When designing training for any new
technology system, which activities will have the greatest impact on knowledge
retention?
Risk will be mitigated because front-line supervisors will be equipped to recognize,
correct, and report harassing behaviors. - ANS-A company identifies a need for training
on unlawful harassment for front-line supervisors as one aspect of an OED intervention.
Which best describes the organizational impact of this activity?
Granting compensatory time off to a salaried employee for extra hours worked - ANS-
Which is the best example of indirect compensation?
Administering the organization's attendance policy consistently - ANS-Which solution
would best resolve a growing problem with absenteeism?
Gather information from throughout the organization about possible risks - ANS-Which
statement best describes how HR can enhance its social media policies?
, National Culture - ANS-She becomes frustrated with her colleagues, inhibiting
collaboration and the development of relationships among her new team. This example
indicates a lack of understanding and exploration of what type of culture?
ERGs provide valuable insights into the needs of the organization's diverse markets. -
ANS-Which best describes the benefit of using an employee resource group (ERG) for
an organization looking to expand global market share?
When a firm adopts a cultural relativist perspective, it allows local HR practitioners to
interpret general guidelines according to local cultural practices and norms. - ANS-
cultural relativism
Aligning philanthropic activities with strategy and values - ANS-Which should be the first
step in creating an organization's philanthropic strategy as part of its corporate social
responsibility (CSR) strategy?
Griggs v Duke Power - ANS-Which court case established the criteria for disparate
impact?
Strategic alliances do not involve equity; joint ventures require that both partners
contribute equity. - ANS-Which is the difference between a strategic alliance and a joint
venture?
Fiedler's contingency theory - ANS-A manager has been assigned to lead a team of
employees in organizing corporate-wide participation for a community event next month.
The manager knows that in order to meet the goals of the effort, she must make sure
that the tasks and expectations are clear and that she provides plenty of direction. What
leadership theory is the manager following?
Ensuring that employees have input into change alternatives - ANS-Which approach
should help the change process go more smoothly?
Complete an environmental scan - ANS-An organization is considering restructuring its
sales function to align its salespeople against key vertical markets. HR is charged with
exploring this initiative. What should it do first?
Market-based evaluation to establish the worth of positions - ANS-Which is the best
method for an HR compensation manager to use to evaluate the jobs and salary ranges
of the organization's key positions compared to those of its competitors?
By implementing processes to increase integration and knowledge exchange - ANS-
How does HR support strategic management in a global organization?
Executive Commitment - ANS-Which factor is essential for the success of a diversity
and inclusion initiative?
