SHRM CERTIFICATION EXAM
REVIEW-GRADED A
What kind of culture includes intangibles like beliefs, attitudes, and values? - ANS-
Implicit
What should be considered prior to terminating a long-term employee who has been
previously successful? - ANS-Transfer
What is the primary reason to develop workforce diversity programs? - ANS-Increase
productivity
What are the five compensable factors? - ANS-SEWRS (supervision, effort, working
conditions, responsibility, skills)
What financial benefit does an employer reap in providing incentive pay rather than an
increase in base pay? - ANS-Does not add to the salary burden
What are work stoppages that are neither sanctioned nor stimulated by a union? - ANS-
Wildcat
What concept holds that an organization operates within a complex environment
affected by and affecting different interests? - ANS-Stakeholder theory
What principle provides that employees should be treated fairly, given clear
expectations, and provided an opportunity to defend themselves for a dischargeable
offense? - ANS-Due process
The evaluation level of learning marks changes in what? - ANS-Knowledge
What time period(s)' needs are addressed in an organizational needs assessment? -
ANS-Present and future
What strategy primarily emphasizes the organization's needs when considering an
employee's career path? - ANS-Career management
What budgeting method categorizes according to enterprise activities as opposed to
standard departments? - ANS-Activity-based
What is the role of HR when conducting an investigatory interview? - ANS-Risk
manager for the organization
, What branding proposition answers the question why a talented person would want to
work here? - ANS-EVP (Employee Value Proposition)
What should be HR's relationship with the corporate attorney? - ANS-Proactive and
reactive
This good type of conflict means team members argue about how work should be done
and how to best measure success. - ANS-Task
A change in who reports to who in an organization is an example of this kind of OD
strategy. - ANS-Structural
What is the best way to increase confidence in stakeholders regarding business
continuity and disaster recovery? - ANS-Training (drilling)
Why would you want to perform benefits needs assessment? - ANS-It is key to
attracting and retaining talent
What key determination must be made prior to outsourcing a function? - ANS-If it is a
core competency.
What is the capacity to recognize, interpret, and behaviorally adapt to different global
mindsets and customs? - ANS-Cultural Intelligence
What might you do prior to initiating a major, sweeping, controversial change initiative? -
ANS-Pilot program or focus group
When considering a RIF (reduction in force), what offer might be made? - ANS-To
volunteer
These provide leader with high-level, real-time metrics often configurable to make
correlations with strategic goals clear. - ANS-Dashboards
What is revealed when leaders see a danger but decide not to address it? - ANS-Risk
Tolerance
What leadership theory suggests that group performance depends on the situation
favorableness which in turn is based on leader-member relations, task structure, and
position power? - ANS-Contingency (Fiedler)
What must be shown to upper management in order to make a good business case? -
ANS-Impact on strategic goals
What is the best argument in favor of any efforts to increase employee retention? -
ANS-Turnover and talent shortages affect performance
REVIEW-GRADED A
What kind of culture includes intangibles like beliefs, attitudes, and values? - ANS-
Implicit
What should be considered prior to terminating a long-term employee who has been
previously successful? - ANS-Transfer
What is the primary reason to develop workforce diversity programs? - ANS-Increase
productivity
What are the five compensable factors? - ANS-SEWRS (supervision, effort, working
conditions, responsibility, skills)
What financial benefit does an employer reap in providing incentive pay rather than an
increase in base pay? - ANS-Does not add to the salary burden
What are work stoppages that are neither sanctioned nor stimulated by a union? - ANS-
Wildcat
What concept holds that an organization operates within a complex environment
affected by and affecting different interests? - ANS-Stakeholder theory
What principle provides that employees should be treated fairly, given clear
expectations, and provided an opportunity to defend themselves for a dischargeable
offense? - ANS-Due process
The evaluation level of learning marks changes in what? - ANS-Knowledge
What time period(s)' needs are addressed in an organizational needs assessment? -
ANS-Present and future
What strategy primarily emphasizes the organization's needs when considering an
employee's career path? - ANS-Career management
What budgeting method categorizes according to enterprise activities as opposed to
standard departments? - ANS-Activity-based
What is the role of HR when conducting an investigatory interview? - ANS-Risk
manager for the organization
, What branding proposition answers the question why a talented person would want to
work here? - ANS-EVP (Employee Value Proposition)
What should be HR's relationship with the corporate attorney? - ANS-Proactive and
reactive
This good type of conflict means team members argue about how work should be done
and how to best measure success. - ANS-Task
A change in who reports to who in an organization is an example of this kind of OD
strategy. - ANS-Structural
What is the best way to increase confidence in stakeholders regarding business
continuity and disaster recovery? - ANS-Training (drilling)
Why would you want to perform benefits needs assessment? - ANS-It is key to
attracting and retaining talent
What key determination must be made prior to outsourcing a function? - ANS-If it is a
core competency.
What is the capacity to recognize, interpret, and behaviorally adapt to different global
mindsets and customs? - ANS-Cultural Intelligence
What might you do prior to initiating a major, sweeping, controversial change initiative? -
ANS-Pilot program or focus group
When considering a RIF (reduction in force), what offer might be made? - ANS-To
volunteer
These provide leader with high-level, real-time metrics often configurable to make
correlations with strategic goals clear. - ANS-Dashboards
What is revealed when leaders see a danger but decide not to address it? - ANS-Risk
Tolerance
What leadership theory suggests that group performance depends on the situation
favorableness which in turn is based on leader-member relations, task structure, and
position power? - ANS-Contingency (Fiedler)
What must be shown to upper management in order to make a good business case? -
ANS-Impact on strategic goals
What is the best argument in favor of any efforts to increase employee retention? -
ANS-Turnover and talent shortages affect performance
