Hospitality Test questions correctly
answered
one out of 17 - correct answer ✔✔ .... out of .. Americans work in the hospitality industry
Four Sectors of Hospitality - correct answer ✔✔ Food Services, Air travel, Accommodations,
Recreation and Attractions (accounts for 60 percent of the industry)
Recreation and Attractions - correct answer ✔✔ accounts for 60 percent of the industry
Hospitality - correct answer ✔✔ comes from the French word, hospice, meaning "to provide
care/shelter for travelers"
4500 BC - correct answer ✔✔ earliest time period that hospitality was seen in..
7 to 3, 10 to 6, 3 to 11, 11 to 7 - correct answer ✔✔ the four basic hospitality shifts.
Pineapple - correct answer ✔✔ is a symbol of welcome, friendship, and hospitality. Brought
back from the West Indies by early European explorers during the 17th century. It became the
favorite fruit of royalty and the elite. Globally recognized as the symbol of hospitality.
Service - correct answer ✔✔ the act or means of serving, to provide goods and services for, to
be of assistance to.
Travel - correct answer ✔✔ This branch of hospitality industry: air, cruise ships, rail, coach,
automobile, ecotourism
, Lodging - correct answer ✔✔ this branch of hospitality industry: hotels, motels, resorts
Assembly and Event Management - correct answer ✔✔ this branch of the hospitality industry:
meetings, conventions, expositions
Recreation - correct answer ✔✔ this branch of the hospitality industry: attractions, gaming,
parks, recreation
Food Service Industry Components - correct answer ✔✔ catering and banquets, food and
beverage services with other businesses, clubs, institutions, beverage establishments,
restaurant separate from other businesses
Transportation industry - correct answer ✔✔ maritime industry, ground transportation industry,
etc.
Perishability - correct answer ✔✔ this type of good in the hospitality industry: airline seats,
hotel rooms, meeting rooms, brunch covers, rounds of golf.
Intangible - correct answer ✔✔ when this type of product is available the products are for use,
not possession.
Sustainability - correct answer ✔✔ involves development that meets the needs of the present
without compromising the ability of future generations to meet their own needs. The ability to
achieve continuing economic prosperity while protecting the natural resources of the planet
and providing a high quality of life for its people and future generations.
8 deadly sins in service - correct answer ✔✔ apathy, brush off, coldness, condescension,
robotics, rule book, runaround, and lack of talent!
Lack of talent - correct answer ✔✔ the main and 8th deadly sin of service
answered
one out of 17 - correct answer ✔✔ .... out of .. Americans work in the hospitality industry
Four Sectors of Hospitality - correct answer ✔✔ Food Services, Air travel, Accommodations,
Recreation and Attractions (accounts for 60 percent of the industry)
Recreation and Attractions - correct answer ✔✔ accounts for 60 percent of the industry
Hospitality - correct answer ✔✔ comes from the French word, hospice, meaning "to provide
care/shelter for travelers"
4500 BC - correct answer ✔✔ earliest time period that hospitality was seen in..
7 to 3, 10 to 6, 3 to 11, 11 to 7 - correct answer ✔✔ the four basic hospitality shifts.
Pineapple - correct answer ✔✔ is a symbol of welcome, friendship, and hospitality. Brought
back from the West Indies by early European explorers during the 17th century. It became the
favorite fruit of royalty and the elite. Globally recognized as the symbol of hospitality.
Service - correct answer ✔✔ the act or means of serving, to provide goods and services for, to
be of assistance to.
Travel - correct answer ✔✔ This branch of hospitality industry: air, cruise ships, rail, coach,
automobile, ecotourism
, Lodging - correct answer ✔✔ this branch of hospitality industry: hotels, motels, resorts
Assembly and Event Management - correct answer ✔✔ this branch of the hospitality industry:
meetings, conventions, expositions
Recreation - correct answer ✔✔ this branch of the hospitality industry: attractions, gaming,
parks, recreation
Food Service Industry Components - correct answer ✔✔ catering and banquets, food and
beverage services with other businesses, clubs, institutions, beverage establishments,
restaurant separate from other businesses
Transportation industry - correct answer ✔✔ maritime industry, ground transportation industry,
etc.
Perishability - correct answer ✔✔ this type of good in the hospitality industry: airline seats,
hotel rooms, meeting rooms, brunch covers, rounds of golf.
Intangible - correct answer ✔✔ when this type of product is available the products are for use,
not possession.
Sustainability - correct answer ✔✔ involves development that meets the needs of the present
without compromising the ability of future generations to meet their own needs. The ability to
achieve continuing economic prosperity while protecting the natural resources of the planet
and providing a high quality of life for its people and future generations.
8 deadly sins in service - correct answer ✔✔ apathy, brush off, coldness, condescension,
robotics, rule book, runaround, and lack of talent!
Lack of talent - correct answer ✔✔ the main and 8th deadly sin of service
