Hospitality Final Exam Study Guide
questions n answers rated A+
What fruit is the international symbol for hospitality? - correct answer ✔✔ Pineapple
What are managed services in the hospitality industry? - correct answer ✔✔ Contract
hospitality services
Ex: cafeteria in a hospital or school
what is the concept of perishability as it related to the hospitality services - correct answer ✔✔
What we haven't sold today, we can't sell tomorrow
Ex:
airline seats, restaurant tables
Two distinctly different ways to categorize wines - correct answer ✔✔ Sparkling/still
Rose, red, white
Describe the concept of employee empowerment - correct answer ✔✔ when a business trusts
its employees to make decisions and give them a sense of autonomy
What is a moment of truth in guest interactions? - correct answer ✔✔ whenever an employee
is interacting with a guest
Ex:
, guest calls for reservation
guest is seated at table
server brings check to guest
guest departs restaurant (server interacts by saying come back and see us)
Is the position of housekeeper considered to be front or back of the house? - correct answer
✔✔ BOTH
Is the position of executive chef considered to be front of the house? - correct answer ✔✔ NO
Give me one potential drawback for the franchisee in a franchise relationship - correct answer
✔✔ they need to keep up with the upgrades and changes whenever the franchiser decides
What is one potential benefit for the franchisee in a franchise relationship? - correct answer
✔✔ the ability to use the franchiser's brand, processes, and system
Two potential drawbacks for the franchise company in a franchise relationship - correct answer
✔✔ - finding the right people to do the job
- not being in control of quality
Two potential benefits for the franchise company in a franchise relationship - correct answer
✔✔ - receive up-front fees
- the ability to expand the brand/market
Two distinctly different ways to classify hotels - correct answer ✔✔ - Economy/budget hotels
- convention hotels
How to classify hotels - correct answer ✔✔ - Location
questions n answers rated A+
What fruit is the international symbol for hospitality? - correct answer ✔✔ Pineapple
What are managed services in the hospitality industry? - correct answer ✔✔ Contract
hospitality services
Ex: cafeteria in a hospital or school
what is the concept of perishability as it related to the hospitality services - correct answer ✔✔
What we haven't sold today, we can't sell tomorrow
Ex:
airline seats, restaurant tables
Two distinctly different ways to categorize wines - correct answer ✔✔ Sparkling/still
Rose, red, white
Describe the concept of employee empowerment - correct answer ✔✔ when a business trusts
its employees to make decisions and give them a sense of autonomy
What is a moment of truth in guest interactions? - correct answer ✔✔ whenever an employee
is interacting with a guest
Ex:
, guest calls for reservation
guest is seated at table
server brings check to guest
guest departs restaurant (server interacts by saying come back and see us)
Is the position of housekeeper considered to be front or back of the house? - correct answer
✔✔ BOTH
Is the position of executive chef considered to be front of the house? - correct answer ✔✔ NO
Give me one potential drawback for the franchisee in a franchise relationship - correct answer
✔✔ they need to keep up with the upgrades and changes whenever the franchiser decides
What is one potential benefit for the franchisee in a franchise relationship? - correct answer
✔✔ the ability to use the franchiser's brand, processes, and system
Two potential drawbacks for the franchise company in a franchise relationship - correct answer
✔✔ - finding the right people to do the job
- not being in control of quality
Two potential benefits for the franchise company in a franchise relationship - correct answer
✔✔ - receive up-front fees
- the ability to expand the brand/market
Two distinctly different ways to classify hotels - correct answer ✔✔ - Economy/budget hotels
- convention hotels
How to classify hotels - correct answer ✔✔ - Location
