Introduction to Hospitality Final Exam
questions with complete solutions
Who is the best judge of service quality?
A) the owner of the service business
B) staff members
C) managers
D) the person receiving the service
the person receiving the service
We have an expert-written solution to this problem!
Which of the following statements about service is TRUE?
A) Fulfilling the expectations of employees, not customers, is most important in service
encounters.
B) Price usually plays an important part in how service is evaluated.
C) If managers think they are providing good service, they can assume that their customers
think so, too.
D) Service employees can be looked upon as "magicians" who convince customers they're
getting good
service even when it is below standards.
Price usually plays an important part in how service is evaluated.
,The most common method used to influence demand in the hotel industry is _________.
A) advertising
B)price
C)availability
D)marketing
Price
A typical hotel or restaurant targets a limited number of market segments because:
A)for accounting purposes, it is easier to only go after a few groups of customers.
B) management is usually not aggressive enough to go after all possible segments.
C) it is impossible to appeal to everyone.
D) owners do not like to take the risks involved in going after all possible segments.
it is impossible to appeal to everyone.
Which of the following is a trend that is affecting the travel and tourism industry?
A) the sharp decline in the world's population
B) the decrease in leisure time
C) the increase in technological advancements
D) the increase in the importance of seasonality in travel
the increase in technological advancements
,People who place a high value on service, look for first-class accommodations and want to be
pampered and taken care of while on vacation belong to the __________ group of travelers.
A) price and sights
B) sun and surf
C) great expectations
D) quality
price and sights
In developing and Third World countries, tourism can present problems for local residents, such
as:
A) the enormous economic gap that often exists between travelers and local residents.
B) creating racial tensions.
C) the seasonality of tourism, which means that jobs disappear for part of the year.
D) all of the above.
D. all of the above
- the enormous economic gap that often exists between travelers and local residents.
- creating racial tensions.
- the seasonality of tourism, which means that jobs disappear for part of the year.
"Responsible travel to natural areas that conserves the environment and improves the well-
being of local people" is called:
, A) cultural travel.
B) benign travel.
C) "green" tourism.
D) ecotourism.
Ecotourism
Which of the following is an ADVANTAGE of working in the hospitality industry?
A) The industry offers more career options than most other industries.
B) There are many opportunities to be creative.
C) There are "perks" associated with many hospitality jobs.
D) All of the above.
D. All of the Above
- The industry offers more career options than most other industries.
-There are many opportunities to be creative.
-There are "perks" associated with many hospitality jobs.
If you are good at building or fixing things and like to work with your hands, your skills put you
in the __________ group.
A) data
B) management
C) "things"
questions with complete solutions
Who is the best judge of service quality?
A) the owner of the service business
B) staff members
C) managers
D) the person receiving the service
the person receiving the service
We have an expert-written solution to this problem!
Which of the following statements about service is TRUE?
A) Fulfilling the expectations of employees, not customers, is most important in service
encounters.
B) Price usually plays an important part in how service is evaluated.
C) If managers think they are providing good service, they can assume that their customers
think so, too.
D) Service employees can be looked upon as "magicians" who convince customers they're
getting good
service even when it is below standards.
Price usually plays an important part in how service is evaluated.
,The most common method used to influence demand in the hotel industry is _________.
A) advertising
B)price
C)availability
D)marketing
Price
A typical hotel or restaurant targets a limited number of market segments because:
A)for accounting purposes, it is easier to only go after a few groups of customers.
B) management is usually not aggressive enough to go after all possible segments.
C) it is impossible to appeal to everyone.
D) owners do not like to take the risks involved in going after all possible segments.
it is impossible to appeal to everyone.
Which of the following is a trend that is affecting the travel and tourism industry?
A) the sharp decline in the world's population
B) the decrease in leisure time
C) the increase in technological advancements
D) the increase in the importance of seasonality in travel
the increase in technological advancements
,People who place a high value on service, look for first-class accommodations and want to be
pampered and taken care of while on vacation belong to the __________ group of travelers.
A) price and sights
B) sun and surf
C) great expectations
D) quality
price and sights
In developing and Third World countries, tourism can present problems for local residents, such
as:
A) the enormous economic gap that often exists between travelers and local residents.
B) creating racial tensions.
C) the seasonality of tourism, which means that jobs disappear for part of the year.
D) all of the above.
D. all of the above
- the enormous economic gap that often exists between travelers and local residents.
- creating racial tensions.
- the seasonality of tourism, which means that jobs disappear for part of the year.
"Responsible travel to natural areas that conserves the environment and improves the well-
being of local people" is called:
, A) cultural travel.
B) benign travel.
C) "green" tourism.
D) ecotourism.
Ecotourism
Which of the following is an ADVANTAGE of working in the hospitality industry?
A) The industry offers more career options than most other industries.
B) There are many opportunities to be creative.
C) There are "perks" associated with many hospitality jobs.
D) All of the above.
D. All of the Above
- The industry offers more career options than most other industries.
-There are many opportunities to be creative.
-There are "perks" associated with many hospitality jobs.
If you are good at building or fixing things and like to work with your hands, your skills put you
in the __________ group.
A) data
B) management
C) "things"
