Dynamics of Healthcare in Society - Final
Rutgers Exam Guide with Questions and
Correct Answers/Already Grade A+
Active listening requires fully concentrating on the speaker and paying attention to - Answer
✔✔non-verbal cues
When patients or colleagues ask for more information or detail, they are seeking - Answer
✔✔clarification
In a conversation, if you restate what a speaker has said using your own words you are -
Answer ✔✔paraphrasing
reflecting is the process of using _____________ statements to repeat back what a person has
said to ensure that the message is understood - Answer ✔✔open ended statements
Briefly reviewing the main points of information that was previously stated or communicated
is part of which process? - Answer ✔✔summarizing
Good verbal communication consists of speaking respectfully, clearly, and avoiding which
type of language? - Answer ✔✔highly technical
, three common modes of communication: - Answer ✔✔verbal, nonverbal, written
speech, sight, and touch are... - Answer ✔✔channels of communication
tone of a speaker's voice can determine how his or her message is - Answer ✔✔perceived
important or sensitive healthcare information is best communicated to a patient through
which means? - Answer ✔✔in person or by phone
in American culture, making eye contact as you speak is seen as a sign of - Answer
✔✔interest, truthfulness, and confidence
A person's sense of appropriate space may differ based on what factors? - Answer
✔✔cultural background and gender
before touching a patient as part of a medical exam or procedure what should you do first? -
Answer ✔✔clearly explain the exam or procedure
patient education involves... - Answer ✔✔- helping a patient accept a diagnosis
- assisting patients in understanding their diagnosis
Rutgers Exam Guide with Questions and
Correct Answers/Already Grade A+
Active listening requires fully concentrating on the speaker and paying attention to - Answer
✔✔non-verbal cues
When patients or colleagues ask for more information or detail, they are seeking - Answer
✔✔clarification
In a conversation, if you restate what a speaker has said using your own words you are -
Answer ✔✔paraphrasing
reflecting is the process of using _____________ statements to repeat back what a person has
said to ensure that the message is understood - Answer ✔✔open ended statements
Briefly reviewing the main points of information that was previously stated or communicated
is part of which process? - Answer ✔✔summarizing
Good verbal communication consists of speaking respectfully, clearly, and avoiding which
type of language? - Answer ✔✔highly technical
, three common modes of communication: - Answer ✔✔verbal, nonverbal, written
speech, sight, and touch are... - Answer ✔✔channels of communication
tone of a speaker's voice can determine how his or her message is - Answer ✔✔perceived
important or sensitive healthcare information is best communicated to a patient through
which means? - Answer ✔✔in person or by phone
in American culture, making eye contact as you speak is seen as a sign of - Answer
✔✔interest, truthfulness, and confidence
A person's sense of appropriate space may differ based on what factors? - Answer
✔✔cultural background and gender
before touching a patient as part of a medical exam or procedure what should you do first? -
Answer ✔✔clearly explain the exam or procedure
patient education involves... - Answer ✔✔- helping a patient accept a diagnosis
- assisting patients in understanding their diagnosis
