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Summary Analyzing the Veterans Affairs Mental Health Services Initiative

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2025/2026 Written for academic year
Institution Southern New Hampshire University
Course HCM 340
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you discussed the ways healthcare performance can be measured through examining quality, equity, and efficiency in the healthcare system. You were introduced to the concept of the Quadruple Aim, an extension of the Triple Aim as defined by the Institute for Healthcare Improvement (IHI). The Quadruple Aim is focused on improving outcomes and care for individuals, providing better care for populations, lowering per capita costs in our healthcare system, and improving the work life of healthcare providers and staff. In this module, you will examine some of the recent initiatives to improve performance in the healthcare system. In 2001, the Institute of Medicine (IOM) issued the foundational report “Crossing the Quality Chasm: A New Health System for the Twenty-First Century,” which highlighted six key dimensions related to quality care. Healthcare should be safe, effective, efficient, equitable, timely, and patient-centered (STEEEP). These dimensions have formed the basis for numerous quality and payment reform strategies implemented since its release. Furthermore, this report has led to the creation of the National Patient Safety Goals (NPSGs) and quality measures that drive value-based purchasing programs and payment reform. It is also the guiding force behind establishing the Triple, and now Quadruple Aim. As you complete this module, consider the following questions: How can quality be measured in a meaningful way for the improvement of each STEEEP dimension? Why is it important to reduce hospital readmissions? How do care coordination efforts improve outcomes? Why is access to care important?

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Analyzing the Veterans 1

Affairs Mental Health

Services Initiative




Analyzing the Veterans Affairs Mental Health Services Initiative



Juanita Onasanya

Southern New Hampshire University

HCM 340

September 25, 2025

, Analyzing the Veterans 2

Affairs Mental Health

Services Initiative



Analyzing the Veterans Affairs Mental Health Services Initiative



Introduction

Access to mental health services is a critical issue, particularly for veterans who face

unique challenges in their post-service lives. Despite the existence of various initiatives aimed at

improving mental health access, significant gaps remain, especially regarding equity in service

delivery. One prominent initiative addressing this gap is the Veterans Affairs (VA) Mental

Health Services program. This essay analyzes this initiative, exploring its goals, development

circumstances, required resources, and the reasons it currently falls short of its intended purpose.

Existing Healthcare Initiative

The Veterans Affairs Mental Health Services initiative was established to provide

comprehensive mental health care to veterans, addressing issues such as post-traumatic stress

disorder (PTSD), depression, and anxiety. This program aims to ensure that veterans receive

timely access to mental health resources and support, thereby improving their overall quality of

life.

Goals of the Initiative

The VA Mental Health Services initiative has several specific goals:

1. Increase Access: The initiative aims to enhance access to mental health services for veterans,

particularly those in rural or underserved areas. This is crucial, as many veterans live far from

VA facilities (U.S. Department of Veterans Affairs, n.d.).

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