BUAD 304
BUAD 304 Final Exam Review| 100%
Verified Questions & Answers | Grade A
(2026/2027 Update)
1. What are norms?: informal rules that govern member behaviors
2. What is cohesion?: degree norms are accepted and followed
3. Tuckman's Stages of Group Development Model: (1) Forming
- little agreement
- unclear purpose
- guidance and direction
(2) Storming
- conflict
- increased clarity of purpose
- power struggles
- coaching
(3) Norming
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- agreement and consensus
- clear roles and responsibility
- facilitation
(4) Performing
- clear vision and purpose
- focus on goal achievement
- delegation
(5) Adjourning
- task completion
- good feeling about achievements
- recognition
4. What is the Punctuated Equilibrium Model?: - groups establish periods of
stable functioning
until an event causes a dramatic change in norms, roles, and/or objectives
- group then establishes and maintains new norms of functioning --> returning
to equilibrium
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5. What is the Team Effectiveness Model?: (1) Context
- adequate resources
- leadership and structure
- climate of trust
- performance evaluation and rewards systems
(2) Composition
- ability
- personality
- roles and diversity
- size
- flexibility
- preference for teamwork
(3) Process
- common purpose
- specific goals
- team efficacy
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- conflict levels
- social loafing
6. Google and Project Aristotle: group norms were key in team success,
particularly psychological safety
7. What were the 5 key dynamics that make teams successful (Google and
Project Aristotle): psychological safety, dependability, structure and clarity,
meaning, and impact
8. What is psychological safety?: team members feel safe to take risks and
be vulnerable in front of each other
9. How do you create psychological safety?: - get to know one another
- establish safety norms
- show vulnerability
- safety via feedback
10. What is the team analytical and design model?: organization
support systems --> team composition & team structure --> team processes
-*team task*-> team outcomes
BUAD 304