COMMERCE 1BA3 Final Exam Questions with Correct Answers Latest Update 2025-2026
Step. 1 of Group Development - Answers Forming - Meeting Everyone, Determine Purpose
Step 2 of Group Development - Answers Storming - Sorting out responsibilities, roles
step 3 of group development - Answers Norming - Norms agreed on, group becomes cohesive
step 4 of group development - Answers Performing - task accomplishment
step 5 of group development - Answers adjourning - group dispersal
Phase 1 (Punctuated Equilibrium Model) - Answers first meeting, precedent is set, decisions are
made
midpoint transition (Punctuated Equilibrium Model) - Answers need to move forward is apparent
Phase 2 (Punctuated Equilibrium Model) - Answers decisions and approaches are played out
additive task - Answers Group performance is dependent on the sum of the performance of
individual group members
disjunctive task - Answers Group performance is dependent on the performance of the best
group member
conjunctive task - Answers Group performance is limited by the performance of the poorest
group member
What stages do diverse groups take longer in? - Answers forming, storming, norming
Where do diverse groups perform better? - Answers creativity tasks, problem solving
Norms - Answers Collective expectations that members of social units have regarding the
behaviour of each other
Factors that affect group cohesiveness (5) - Answers threat, success, diversity, size, toughness
of initiation
ways to counteract social loafing (5) - Answers Make individual performance more visible
Make sure the work is interesting•
Increase feelings of indispensability•
Increase performance feedback•
Reward group performance
A group becomes a team when there is - Answers when there is a synergy that develops such
, that the group's efforts are greater than the sum of its parts
self managed teams - Answers no supervision of team
cross-functional teams - Answers teams with a mix of departments
virtual teams - Answers team that spans the globe
Social influence - Answers Attitudes and behaviours of individuals are influenced by the social
groups around them
socialization - Answers Process by which an employee begins to adapt to the values, norms,
and beliefs of the organization and its members
Uncertainty reduction theory - Answers Newcomers are motivated to reduce their uncertainty so
that the work environment becomes more predictable and understandable
Compliance (in socialization) - Answers Conformity to a social norm out of desire to acquire
rewards or avoid punishment
identification (in socialization) - Answers conformity because those who promote norm are
attractive or similar to oneself
internalization (in socialization) - Answers conformity out of true acceptance of beliefs,
attitudes and norms
Stage 1 of socialization - Answers Anticipatory (Pre-Arrival) - certain expectations about job
beforehand
Stage 2 of socialization - Answers Encounter
- employee starts new job
- inconsistencies between expectations and reality occur
- needs info on policy/procedure
Stage 3 of socialization - Answers Role Management (Settling In)
- inconsistencies worked out
- transition from outsider to insider
Orientation - Answers Formal program that informs new employees about their job and
company
Proactive socialization - Answers employee plays an active role in socialization by:
- feedback/info seeking
Step. 1 of Group Development - Answers Forming - Meeting Everyone, Determine Purpose
Step 2 of Group Development - Answers Storming - Sorting out responsibilities, roles
step 3 of group development - Answers Norming - Norms agreed on, group becomes cohesive
step 4 of group development - Answers Performing - task accomplishment
step 5 of group development - Answers adjourning - group dispersal
Phase 1 (Punctuated Equilibrium Model) - Answers first meeting, precedent is set, decisions are
made
midpoint transition (Punctuated Equilibrium Model) - Answers need to move forward is apparent
Phase 2 (Punctuated Equilibrium Model) - Answers decisions and approaches are played out
additive task - Answers Group performance is dependent on the sum of the performance of
individual group members
disjunctive task - Answers Group performance is dependent on the performance of the best
group member
conjunctive task - Answers Group performance is limited by the performance of the poorest
group member
What stages do diverse groups take longer in? - Answers forming, storming, norming
Where do diverse groups perform better? - Answers creativity tasks, problem solving
Norms - Answers Collective expectations that members of social units have regarding the
behaviour of each other
Factors that affect group cohesiveness (5) - Answers threat, success, diversity, size, toughness
of initiation
ways to counteract social loafing (5) - Answers Make individual performance more visible
Make sure the work is interesting•
Increase feelings of indispensability•
Increase performance feedback•
Reward group performance
A group becomes a team when there is - Answers when there is a synergy that develops such
, that the group's efforts are greater than the sum of its parts
self managed teams - Answers no supervision of team
cross-functional teams - Answers teams with a mix of departments
virtual teams - Answers team that spans the globe
Social influence - Answers Attitudes and behaviours of individuals are influenced by the social
groups around them
socialization - Answers Process by which an employee begins to adapt to the values, norms,
and beliefs of the organization and its members
Uncertainty reduction theory - Answers Newcomers are motivated to reduce their uncertainty so
that the work environment becomes more predictable and understandable
Compliance (in socialization) - Answers Conformity to a social norm out of desire to acquire
rewards or avoid punishment
identification (in socialization) - Answers conformity because those who promote norm are
attractive or similar to oneself
internalization (in socialization) - Answers conformity out of true acceptance of beliefs,
attitudes and norms
Stage 1 of socialization - Answers Anticipatory (Pre-Arrival) - certain expectations about job
beforehand
Stage 2 of socialization - Answers Encounter
- employee starts new job
- inconsistencies between expectations and reality occur
- needs info on policy/procedure
Stage 3 of socialization - Answers Role Management (Settling In)
- inconsistencies worked out
- transition from outsider to insider
Orientation - Answers Formal program that informs new employees about their job and
company
Proactive socialization - Answers employee plays an active role in socialization by:
- feedback/info seeking
