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LOMA 291 Module 2 exam with correct answers

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LOMA 291 Module 2 exam with correct answers

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LOMA 291 Module 2 exam with correct |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




answers
Omnichannel distribution - correct answer✔✔A form of distribution that enables personalized |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




sales to customers through multiple, integrated communication channels.
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




Common ways to engage with customers - correct answer✔✔- Face to Face |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




- Phone
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- Direct Mail or Email
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- Online
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- Print and Broadcast Media
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- Worksite Marketing
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- Location Selling
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Face to Face - correct answer✔✔Financial professionals commonly meet face-to-face with
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potential customers, often referred to as prospects. Financial professionals follow a fairly
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




typical sales process during a series of meetings.
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During these face-to-face meetings, the financial professional:
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Identifies the prospect's financial needs |||\\\ |||\\\ |||\\\ |||\\\




Develops a proposal that recommends one or more insurance products to meet the identified
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




needs

Presents the proposal to the prospect in hopes of completing a sale|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




If the sale is successful, assists the customer in applying for the product, submits the
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




application to the insurer, and, in some instances, delivers the policy to the customer |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\

,Prospects - correct answer✔✔A potential customer for an insurer's products or services.
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Phone - correct answer✔✔Insurers and financial professionals can use telephones to share
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information with customers and prospects. Sometimes, the customer will initiate the contact... |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




Direct Mail or Email - correct answer✔✔An insurer or financial professional using direct mail
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




or email distributes insurance sales materials through a mail service directly to a list of
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




prospective customers. These mailings can be physical letters, brochures, or flyers mailed to |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




the prospect or emails sent to a distribution list. The target market for direct mail might be
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




readers of a particular publication or holders of a particular credit card.
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For paper mail, the sales materials usually consist of an introduction letter, a brochure that
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




describes a particular product, an insurance or annuity application, or an inquiry form the
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




customer can use to request further information about the product. For email, the insurer
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provides links to similar items on the insurer's website. |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




Online - correct answer✔✔Most insurers' websites provide information and self-service
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




options and promote products that can satisfy needs. Insurers also advertise their products
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through third-party websites and social media. Consumers using these websites may contact
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the company by telephone, email, or web chat to ask questions or purchase a product. Often,
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




insurers put these consumers in contact with a financial professional.
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Financial professionals may also use websites and social media to engage with customers
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




directly.



Print and Broadcast Media - correct answer✔✔An insurer or financial professional may use
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




printed publications, such as magazines or newspapers, to describe a particular product and
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




generate interest in that product. Insurers can try to reach a particular target market by
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




printing advertisements in newspapers in certain geographical areas or in magazines that
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




appeal to certain demographics. For example, an advertisement for an annuity product
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




designed for people age 62 or older might appear in a magazine for retired people.
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\

,An insurer can use radio, television, or video streaming sites to disseminate an advertising
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




message over a wide area to a large, generally undifferentiated audience. However, selecting
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




certain programs or times of the day in which to advertise does allow an insurer some
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




selectivity. For example, a life insurance product might be advertised on television between the |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




hours of 8 and 10 p.m. when newly married couples or young parents are likely watching
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




television.



Worksite Marketing - correct answer✔✔Financial professionals sometimes engage in worksite
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




marketing to distribute voluntary benefits. Usually, the employer collaborates with the financial
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




professional to promote voluntary benefits to employees.
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




Examples of voluntary benefits |||\\\ |||\\\ |||\\\




include:



Life insurance |||\\\




Disability insurance |||\\\




Accident insurance |||\\\




Critical illness insurance |||\\\ |||\\\




Long-term care insurance |||\\\ |||\\\




ID theft protection
|||\\\ |||\\\




Legal services |||\\\




Financial counseling |||\\\




Worksite Marketing definition - correct answer✔✔A method for distributing voluntary benefits
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




to people at their place of work.
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




Voluntary Benefits - correct answer✔✔Individual or group insurance or other financial |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




products offered through an employer, but paid for by the covered employee, usually through
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




payroll deduction. |||\\\

, Location selling - correct answer✔✔Some insurance companies also sell insurance products
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




through a method known as location-selling. These locations can be staffed by a financial
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




professional or offer self-service options for customers. |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




Location-selling systems may be located in businesses such as department stores, big box |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




stores, grocery stores, and funeral homes.
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\




Location selling system - correct answer✔✔A method for distributing insurance products that
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




is designed to generate customer-initiated sales at an office or information kiosk in a store,
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shopping mall, or other non-insurance business establishment. |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




Which of the following enables personalized sales to customers through multiple, integrated
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




communication channels? |||\\\




a. Omnichannel distribution
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b. Worksite marketing
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c. Location-selling - correct answer✔✔A. - Omnichannel distribution is the term generally used
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




for distribution that enables personalized sales to customers through multiple, integrated
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




communication channels. |||\\\




Which of the following are examples of products that can be offered as voluntary benefits?
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




Choose all that apply. |||\\\ |||\\\ |||\\\




Life insurance |||\\\




Disability income insurance |||\\\ |||\\\




Accident insurance |||\\\




Critical illness insurance |||\\\ |||\\\




Long-term care insurance - correct answer✔✔All of them- All of the above benefits are |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




examples of voluntary benefits. Some financial professionals engage in worksite marketing to
|||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\ |||\\\




distribute these benefits. |||\\\ |||\\\




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