POM Exam 1 Questions and Answers20
Which of the following statements is TRUE? - ANSWERS -Feigenbaum's work in how people
learn from each other's successes led to the field of cross-functional teamwork.
The process improvement technique that sorts the vital few from the trivial many is - ANSWERS
-Pareto analysis.
Poka-yoke is the Japanese term for: - ANSWERS -foolproof.
A fish-bone chart is also known as a(n): - ANSWERS -
A customer service manager at a retail clothing store has collected numerous customer
complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in
these returns, she has organized these complaints into a small number of sources or factors.
This is most closely related to the ________ tool of TQM. - ANSWERS -
Which of the four major categories of quality costs is particularly hard to quantify? - ANSWERS -
external failure costs
Which of the following did the authors NOT suggest as a reason for globalizing operations? -
ANSWERS -pursue stockholder approval ratings
Which of the following statements best characterizes delivery reliability? - ANSWERS -a
company that always delivers at the promised time
Experience differentiation: - ANSWERS -is an extension of product differentiation in the service
sector.
,With reference to cultural and ethical issues, the World Trade Organization has: - ANSWERS -
made progress in providing equal protection of intellectual property among nations.
Outsourcing is simply an extension of the long-standing practice of: - ANSWERS -subcontracting.
A firm can effectively use its operations function to yield competitive advantage through all of
the following EXCEPT: - ANSWERS -setting equipment utilization goals below the industry
average.
What theory implies that you should allow another firm to perform work activities for your
company if that company can do it more productively than you can? - ANSWERS -theory of
comparative advantage
Which of the following statements about organizational missions is FALSE? - ANSWERS -They are
formulated after strategies are known.
The purpose of NAFTA is: - ANSWERS -
Which of the following statements is TRUE? - ANSWERS -Functional strategies are shaped by
corporate strategy.
Cost cutting in international operations can take place because of: - ANSWERS -all of the above.
The ability of an organization to produce goods or services that have some uniqueness in their
characteristics is: - ANSWERS -competing on differentiation.
Which of the following is the best example of competing on low-cost leadership? - ANSWERS -A
firm produces its product with less raw material waste than its competitors do.
, Which of the following statements is most accurate? - ANSWERS -Approximately half of all
outsourcing agreements fail.
What is the practice of transferring a firm's activities that have traditionally been internal to
external suppliers? - ANSWERS -outsourcing
Cost minimization is an appropriate strategy in which stage of the product life cycle? - ANSWERS
-decline
Which of the following does NOT represent a valid reason for globalizing operations? -
ANSWERS -reduce responsiveness
Which of the following is NOT an example of competing on the basis of differentiation? -
ANSWERS -A firm advertises more than its competitors do.
Standardization is an appropriate strategy in which stage of the product life cycle? - ANSWERS -
maturity
Advantages of outsourcing do NOT include: - ANSWERS -potential creation of future
competition.
Outsourcing manufacturing is also known as: - ANSWERS -contract manufacturing
Which of the following is an example of competing on quick response? - ANSWERS -A firm's
products are introduced into the market faster than its competitors' products.
Which of the following is NOT an advantage of outsourcing? - ANSWERS -outsourcing core
competencies
Which of the following statements is TRUE? - ANSWERS -Feigenbaum's work in how people
learn from each other's successes led to the field of cross-functional teamwork.
The process improvement technique that sorts the vital few from the trivial many is - ANSWERS
-Pareto analysis.
Poka-yoke is the Japanese term for: - ANSWERS -foolproof.
A fish-bone chart is also known as a(n): - ANSWERS -
A customer service manager at a retail clothing store has collected numerous customer
complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in
these returns, she has organized these complaints into a small number of sources or factors.
This is most closely related to the ________ tool of TQM. - ANSWERS -
Which of the four major categories of quality costs is particularly hard to quantify? - ANSWERS -
external failure costs
Which of the following did the authors NOT suggest as a reason for globalizing operations? -
ANSWERS -pursue stockholder approval ratings
Which of the following statements best characterizes delivery reliability? - ANSWERS -a
company that always delivers at the promised time
Experience differentiation: - ANSWERS -is an extension of product differentiation in the service
sector.
,With reference to cultural and ethical issues, the World Trade Organization has: - ANSWERS -
made progress in providing equal protection of intellectual property among nations.
Outsourcing is simply an extension of the long-standing practice of: - ANSWERS -subcontracting.
A firm can effectively use its operations function to yield competitive advantage through all of
the following EXCEPT: - ANSWERS -setting equipment utilization goals below the industry
average.
What theory implies that you should allow another firm to perform work activities for your
company if that company can do it more productively than you can? - ANSWERS -theory of
comparative advantage
Which of the following statements about organizational missions is FALSE? - ANSWERS -They are
formulated after strategies are known.
The purpose of NAFTA is: - ANSWERS -
Which of the following statements is TRUE? - ANSWERS -Functional strategies are shaped by
corporate strategy.
Cost cutting in international operations can take place because of: - ANSWERS -all of the above.
The ability of an organization to produce goods or services that have some uniqueness in their
characteristics is: - ANSWERS -competing on differentiation.
Which of the following is the best example of competing on low-cost leadership? - ANSWERS -A
firm produces its product with less raw material waste than its competitors do.
, Which of the following statements is most accurate? - ANSWERS -Approximately half of all
outsourcing agreements fail.
What is the practice of transferring a firm's activities that have traditionally been internal to
external suppliers? - ANSWERS -outsourcing
Cost minimization is an appropriate strategy in which stage of the product life cycle? - ANSWERS
-decline
Which of the following does NOT represent a valid reason for globalizing operations? -
ANSWERS -reduce responsiveness
Which of the following is NOT an example of competing on the basis of differentiation? -
ANSWERS -A firm advertises more than its competitors do.
Standardization is an appropriate strategy in which stage of the product life cycle? - ANSWERS -
maturity
Advantages of outsourcing do NOT include: - ANSWERS -potential creation of future
competition.
Outsourcing manufacturing is also known as: - ANSWERS -contract manufacturing
Which of the following is an example of competing on quick response? - ANSWERS -A firm's
products are introduced into the market faster than its competitors' products.
Which of the following is NOT an advantage of outsourcing? - ANSWERS -outsourcing core
competencies
