USPS Postal Exam 474 Practice Test — Questions & Answers.
Most: Say you do not know
about shipping choices and
suggest that he look on the
USPS.
Least: Say you will have
answers tomorrow and re-
search the shipping choices
after finishing your deliver-
ies.
Most: Tell him how to do his
job quicker and better.
1. A customer asks questions about shipping choices,
but you do not know the answers. Which would you
be most and least likely to do?
2. A new employee is having trouble learning his job
which forces you and others to work harder to meet
production standards. Which would you be most and Least: Do nothing because
least likely to do?
4. You are to
3. A customer is angry because the nearby Post Of- complete a
fice does not have a product he needs today. Which task before
would you be most and least likely to do? beginning
deliv- eries.
, USPS Postal Exam 474 Practice Test — Questions & Answers.
While doing that task, you see two coworkers his production should im-
having trouble with a job. Which would you be most prove over time.
and least likely to do?
Most: Suggest an alternate
product that may work.
5. A customer complains to you about another Postal Least: Go get the product at
employee. Which would you be most and least likely another facility and bring it
to do? back to the customer.
Most: Give them only some
quick advice so you can com-
plete your task in time.
Least: Ignore them and finish
your task.
Most: Explain that the em-
ployee in question is really
a good worker but was just
having a bad day.
, USPS Postal Exam 474 Practice Test — Questions & Answers.
Least: Listen to his com-
plaint, apologize, and sug-
gest he talk to the Postmas-
ter.
6. A customer moved but is not receiving his mail be- Most: Tell him Postal poli-
cause he did not submit a Change of Address form. cy prohibits you from giving
He wants you to give him his mail anyway. Which him mail until a Change of
would you be most and least likely to do? Address form is submitted.
Least: Tell him there is noth-
ing you can do until he sub-
mits a Change of Address
form.
7. A customer on your route asks how to find something Most: Explain where to find
on the USPS website. Which would you be most and it and otter to help with any
least likely to do? other issues he may have.
Least: Otter to help him find
it on his computer.
8. A customer asks about status of a package that you Most: Show him proof of de-
delivered days ago. Which would you be most and livery and tell him he is re-
least likely to do? sponsible for the package
once it is delivered.
Least: Show him proof of de-
livery and ask if it might have
been stolen.
9. How much experience do you have working directly 5-10 years
with customers?
10. How would your latest manager rate your punctuality The very best
Most: Say you do not know
about shipping choices and
suggest that he look on the
USPS.
Least: Say you will have
answers tomorrow and re-
search the shipping choices
after finishing your deliver-
ies.
Most: Tell him how to do his
job quicker and better.
1. A customer asks questions about shipping choices,
but you do not know the answers. Which would you
be most and least likely to do?
2. A new employee is having trouble learning his job
which forces you and others to work harder to meet
production standards. Which would you be most and Least: Do nothing because
least likely to do?
4. You are to
3. A customer is angry because the nearby Post Of- complete a
fice does not have a product he needs today. Which task before
would you be most and least likely to do? beginning
deliv- eries.
, USPS Postal Exam 474 Practice Test — Questions & Answers.
While doing that task, you see two coworkers his production should im-
having trouble with a job. Which would you be most prove over time.
and least likely to do?
Most: Suggest an alternate
product that may work.
5. A customer complains to you about another Postal Least: Go get the product at
employee. Which would you be most and least likely another facility and bring it
to do? back to the customer.
Most: Give them only some
quick advice so you can com-
plete your task in time.
Least: Ignore them and finish
your task.
Most: Explain that the em-
ployee in question is really
a good worker but was just
having a bad day.
, USPS Postal Exam 474 Practice Test — Questions & Answers.
Least: Listen to his com-
plaint, apologize, and sug-
gest he talk to the Postmas-
ter.
6. A customer moved but is not receiving his mail be- Most: Tell him Postal poli-
cause he did not submit a Change of Address form. cy prohibits you from giving
He wants you to give him his mail anyway. Which him mail until a Change of
would you be most and least likely to do? Address form is submitted.
Least: Tell him there is noth-
ing you can do until he sub-
mits a Change of Address
form.
7. A customer on your route asks how to find something Most: Explain where to find
on the USPS website. Which would you be most and it and otter to help with any
least likely to do? other issues he may have.
Least: Otter to help him find
it on his computer.
8. A customer asks about status of a package that you Most: Show him proof of de-
delivered days ago. Which would you be most and livery and tell him he is re-
least likely to do? sponsible for the package
once it is delivered.
Least: Show him proof of de-
livery and ask if it might have
been stolen.
9. How much experience do you have working directly 5-10 years
with customers?
10. How would your latest manager rate your punctuality The very best
