SCM Final UPDATED ACTUAL Questions and CORRECT Answers
What kinds of questions does an operations manager who
How many workers should we hire or fire?
is responsible for tactical-level planning address?
the shift to online ordering and direct delivery to a busi-
"Amazonization" is:
ness or home
Planning that takes place at the level of the market or
Strategic planning.
entire business is?
Decision making regarding customers and products is
Marketing Management
often led by the:
For a given level of quality, increasing price will lower
Which of these statements is TRUE?
value.
An electronics firm produces smart phones for sale to the
worldwide market. One of the most crucial process-relat- Flexibility
ed competitive operational priorities for this firm is:
A supplier of materials used in manufactured goods is a
The product supply chain
member of:
When developing an operations strategy, most firms: Focus on one or two competitive dimensions.
What kinds of questions does an operations manager who How many manufacturing plants should the company op-
is responsible for strategic-level planning address? erate?
A company with a number of physically separate plants
has a centralized tool room. This tool room in the past
has been responsible for emergency repairs. Whenev-
er equipment (e.g., a spindle, boring machine, transfer
line) in one of these separate plants breaks down, the
affected items are brought to the tool room, where they
are repaired. In some cases, the breakdowns affect pro-
duction schedules. In other cases, the breakdowns are
more annoying but do not adversely affect schedules.
Complicating the operations in the tool room is the fact
that many of the plans for the equipment are incomplete
,or out-of-date, thus resulting in "make from sample"; re-
quests (the broken part is provided and the tool room is
asked to make the replacement piece just like the broken
part). It is diflcult to predict what equipment will break
down and when. Furthermore, the company owns a wide
variety of equipment. What are the order winners and
order qualifiers in this scenario? Option d
a. cost, quality / speed, flexibility
b. flexibility, quality / speed, cost
c. speed, cost / flexibility, quality
d. speed, flexibility / quality cost
left side is order winners and right side is order qualifiers
Suppose that you are the general manager of a hotel. For
which of the following issues would you first seek help Customers' complaints are rising.
from an operations manager in your firm?
All of the answers. **
All downstream activities.
Logistics, as defined in our class, covers? All upstream activities.
Lead times.
The entire supply chain.
What kinds of questions does an operations manager who
How many units of inventory for product X should I order?
is responsible for operational-level planning address?
A manufacturer of generic prescription drugs must excel
Low cost
at delivering which of the following product traits?
Currently, our system is characterized by a lack of fit be-
tween what the customer wants and what the SCM system
is best able to provide. As a result, which of the following 2 Only
would apply?
1. The only way to restore fit is for the firm to change the
, market segment it is going after.
2. Unless something is done, our firm will not be the most
effective and eflcient long-term supplier.
3. Any firm can successfully counter such inconsistencies
through the use of patents and aggressive advertising.
Purchasing and Logistics
Purchasing, Operations and Logistics
ISCM8 - From our class, a 'value chain' is: None of the answers **
Operations and Logistics
Sum of the information technology flow
Within the supply chain and operations management sys-
tem, the value proposition is most effectively communi-
Performance measures
cated to the rest of the organization through which of the
following mechanisms?
Planet.
Sustainability.
Purchasing more fuel eflcient vehicles could be motivated
Triple bottom line.
by which strategic consideration?
Profit.
All of the answers. **
Doing the right things to create the most value for the
"Effectiveness" can best be described as...
company.
a company or governmental organization
a governmental organization
An 'enterprise' could be: a non-governmental organization
all of these **
a company
SCM7 - TPE-TCO-Life refers to: A tradeoff of concerns
All of the others
Narrower in focus than tactical decisions
What kinds of questions does an operations manager who
How many workers should we hire or fire?
is responsible for tactical-level planning address?
the shift to online ordering and direct delivery to a busi-
"Amazonization" is:
ness or home
Planning that takes place at the level of the market or
Strategic planning.
entire business is?
Decision making regarding customers and products is
Marketing Management
often led by the:
For a given level of quality, increasing price will lower
Which of these statements is TRUE?
value.
An electronics firm produces smart phones for sale to the
worldwide market. One of the most crucial process-relat- Flexibility
ed competitive operational priorities for this firm is:
A supplier of materials used in manufactured goods is a
The product supply chain
member of:
When developing an operations strategy, most firms: Focus on one or two competitive dimensions.
What kinds of questions does an operations manager who How many manufacturing plants should the company op-
is responsible for strategic-level planning address? erate?
A company with a number of physically separate plants
has a centralized tool room. This tool room in the past
has been responsible for emergency repairs. Whenev-
er equipment (e.g., a spindle, boring machine, transfer
line) in one of these separate plants breaks down, the
affected items are brought to the tool room, where they
are repaired. In some cases, the breakdowns affect pro-
duction schedules. In other cases, the breakdowns are
more annoying but do not adversely affect schedules.
Complicating the operations in the tool room is the fact
that many of the plans for the equipment are incomplete
,or out-of-date, thus resulting in "make from sample"; re-
quests (the broken part is provided and the tool room is
asked to make the replacement piece just like the broken
part). It is diflcult to predict what equipment will break
down and when. Furthermore, the company owns a wide
variety of equipment. What are the order winners and
order qualifiers in this scenario? Option d
a. cost, quality / speed, flexibility
b. flexibility, quality / speed, cost
c. speed, cost / flexibility, quality
d. speed, flexibility / quality cost
left side is order winners and right side is order qualifiers
Suppose that you are the general manager of a hotel. For
which of the following issues would you first seek help Customers' complaints are rising.
from an operations manager in your firm?
All of the answers. **
All downstream activities.
Logistics, as defined in our class, covers? All upstream activities.
Lead times.
The entire supply chain.
What kinds of questions does an operations manager who
How many units of inventory for product X should I order?
is responsible for operational-level planning address?
A manufacturer of generic prescription drugs must excel
Low cost
at delivering which of the following product traits?
Currently, our system is characterized by a lack of fit be-
tween what the customer wants and what the SCM system
is best able to provide. As a result, which of the following 2 Only
would apply?
1. The only way to restore fit is for the firm to change the
, market segment it is going after.
2. Unless something is done, our firm will not be the most
effective and eflcient long-term supplier.
3. Any firm can successfully counter such inconsistencies
through the use of patents and aggressive advertising.
Purchasing and Logistics
Purchasing, Operations and Logistics
ISCM8 - From our class, a 'value chain' is: None of the answers **
Operations and Logistics
Sum of the information technology flow
Within the supply chain and operations management sys-
tem, the value proposition is most effectively communi-
Performance measures
cated to the rest of the organization through which of the
following mechanisms?
Planet.
Sustainability.
Purchasing more fuel eflcient vehicles could be motivated
Triple bottom line.
by which strategic consideration?
Profit.
All of the answers. **
Doing the right things to create the most value for the
"Effectiveness" can best be described as...
company.
a company or governmental organization
a governmental organization
An 'enterprise' could be: a non-governmental organization
all of these **
a company
SCM7 - TPE-TCO-Life refers to: A tradeoff of concerns
All of the others
Narrower in focus than tactical decisions
