ihop server test UPDATED ACTUAL Questions and CORRECT Answers
what is the platinum rule of guest service treat guests as they want to be treated
surveys reveal that guests have three basic expectations
be there for me, listen to me, treat me nicely
about the way want to be treated in our restaurant.
in general there are three type of guest fast friendly exact
when giving their order a guest tells you id like a cheese
burger well done tomato on the side bun toasted with no exact
butter and fries extra crispy this guest is
when seating a guest the guest strikes up a conversation
with the hostess about how many years they have been
friendly
coming to this ihop and all the great memories they have
here. the guest is
while waiting in the lobby to be seated a guest repeatedly
fast
asks when their table will be ready this guest is
define the last process for resolving a guest concern listen apologize solve thank
what is the best way to ensure your voice comes out across
smile when talking
the telephone as warm and energetic
which statement best describes the greeting you should good morning thank you for calling ihop on central this is
give when answering the phone ashley how may help you
based on what you've learned, which statement about our our guests care most about being treated with warm and
guests is most true friendly service that meets their needs
turn on water to as hot as u can handle apply soap lather
hands and wrists up to elbows for 20 seconds rinse dry
what is the proper procedure for washing your hands
with hand dryer or single use disposable paper towel and
shut off water with towel
appearance safety and sanitation safety and sanitation are
why is it important to be in proper uniform our biggest priority how the guest sees me reflects on the
restaurant and what our standards our
, 1/4
what is the platinum rule of guest service treat guests as they want to be treated
surveys reveal that guests have three basic expectations
be there for me, listen to me, treat me nicely
about the way want to be treated in our restaurant.
in general there are three type of guest fast friendly exact
when giving their order a guest tells you id like a cheese
burger well done tomato on the side bun toasted with no exact
butter and fries extra crispy this guest is
when seating a guest the guest strikes up a conversation
with the hostess about how many years they have been
friendly
coming to this ihop and all the great memories they have
here. the guest is
while waiting in the lobby to be seated a guest repeatedly
fast
asks when their table will be ready this guest is
define the last process for resolving a guest concern listen apologize solve thank
what is the best way to ensure your voice comes out across
smile when talking
the telephone as warm and energetic
which statement best describes the greeting you should good morning thank you for calling ihop on central this is
give when answering the phone ashley how may help you
based on what you've learned, which statement about our our guests care most about being treated with warm and
guests is most true friendly service that meets their needs
turn on water to as hot as u can handle apply soap lather
hands and wrists up to elbows for 20 seconds rinse dry
what is the proper procedure for washing your hands
with hand dryer or single use disposable paper towel and
shut off water with towel
appearance safety and sanitation safety and sanitation are
why is it important to be in proper uniform our biggest priority how the guest sees me reflects on the
restaurant and what our standards our
, 1/4
