NURS 525 EXAM 1 QUESTIONS & ANSWERS
A communication technique where the listener gives the speaker her full attention in
order to understand, respond, and remember what was said is called?
A. Active listening
B. Listening
C. Reflective listening
D. Nonverbal communication - Answer -A. Active Listening
How does active listening result in better patient care?
A. Active listening causes patients to be more compliant with their treatments.
B. Active listening demonstrates respect.
C. Health care professionals with good listening skills are able to uncover valuable
information that can be used to provide better care.
D. Patients value providers who are good listeners. - Answer -C. Health care
professionals with good listening skills are able to uncover valuable information that can
be used to provide better care.
What type of question promotes more complete answers?
A. Closed-ended
B. Open-ended
C. Reflective
D. Leading - Answer -B. Open-ended
Which of these people is displaying the most attentive body language?
A. Lia flips through the medical record and takes notes while the Mrs. Rush explains her
medical history.
B. John makes eye contact with Mr. Smith frequently as he types at his workstation and
nods at one of his comments to show he is paying attention.
C. Elaine puts her papers down and sits down across from Mr. Klein, hands in her lap,
and makes eye contact with him while he explains his situation.
D. Thomas listens to Ms. Brown while he works at making her comfortable, occasionally
smiling or glancing her way. - Answer -C. Elaine puts her papers down and sits down
across from Mr. Klein, hands in her lap, and makes eye contact with him while he
explains his situation.
Keri is listening to Mrs. Ellison. They have found a quiet place for their conversation and
Keri leans toward Mrs. Ellison and makes eye contact as they talk. By doing this, Keri is
performing which part of active listening?
A. Giving her full attention
B. Encouraging Mrs. Ellison to elaborate on her statement
C. Communicating her understanding
D. Waiting for Mrs. Ellison to stop talking so she can speak - Answer -A. Giving her full
attention
, How should you present your qualifications during a job interview?
A. Be modest and let your resume speak for itself.
B. Make up additional qualifications and try to learn them quickly if you are offered the
job.
C. Sell yourself by being vocal about your qualifications and backing up your
qualifications with examples.
D. Tell the interviewer what you think they want to hear. - Answer -C. Sell yourself by
being vocal about your qualifications and backing up your qualifications with examples.
Getting along with others is an example of what type of skill?
A. Hard
B. Soft
C. Interview
D. Technical - Answer -B. Soft
Before an interview, you should:
A. Investigate the company and be prepared to answer questions about how your
qualifications meet the job requirements.
B. Be sure the position meets your salary requirements.
C. Avoid learning too much about the employer so you will not seem too eager.
D. Wear your usual clothes so the interviewer will understand your personal style. -
Answer -A. Investigate the company and be prepared to answer questions about how
your qualifications meet the job requirements.
Wearing professional clothing, being well-groomed, speaking professionally, using
appropriate body language and being courteous are all aspects of:
A. Networking.
B. Presenting your qualifications and strengths.
C. Presenting yourself professionally.
D. Researching the employer's preferences. - Answer -C. Presenting yourself
professionally.
5. What is the best way to answer the question if the interviewer asks you about
yourself?
A. Answer, then ask the interviewer about herself.
B. Describe your current hobbies and what you like to do to relax.
C. Try to figure out the interviewer's hidden agenda.
D. Discuss information about yourself that ties back into why you would be a good fit for
the job. - Answer -D. Discuss information about yourself that ties back into why you
would be a good fit for the job.
A nurse is assessing a patient's neck with the patient seated. Which of the following is
considered an unexpected finding?
A. Jugular vein distention
B. Midline trachea
A communication technique where the listener gives the speaker her full attention in
order to understand, respond, and remember what was said is called?
A. Active listening
B. Listening
C. Reflective listening
D. Nonverbal communication - Answer -A. Active Listening
How does active listening result in better patient care?
A. Active listening causes patients to be more compliant with their treatments.
B. Active listening demonstrates respect.
C. Health care professionals with good listening skills are able to uncover valuable
information that can be used to provide better care.
D. Patients value providers who are good listeners. - Answer -C. Health care
professionals with good listening skills are able to uncover valuable information that can
be used to provide better care.
What type of question promotes more complete answers?
A. Closed-ended
B. Open-ended
C. Reflective
D. Leading - Answer -B. Open-ended
Which of these people is displaying the most attentive body language?
A. Lia flips through the medical record and takes notes while the Mrs. Rush explains her
medical history.
B. John makes eye contact with Mr. Smith frequently as he types at his workstation and
nods at one of his comments to show he is paying attention.
C. Elaine puts her papers down and sits down across from Mr. Klein, hands in her lap,
and makes eye contact with him while he explains his situation.
D. Thomas listens to Ms. Brown while he works at making her comfortable, occasionally
smiling or glancing her way. - Answer -C. Elaine puts her papers down and sits down
across from Mr. Klein, hands in her lap, and makes eye contact with him while he
explains his situation.
Keri is listening to Mrs. Ellison. They have found a quiet place for their conversation and
Keri leans toward Mrs. Ellison and makes eye contact as they talk. By doing this, Keri is
performing which part of active listening?
A. Giving her full attention
B. Encouraging Mrs. Ellison to elaborate on her statement
C. Communicating her understanding
D. Waiting for Mrs. Ellison to stop talking so she can speak - Answer -A. Giving her full
attention
, How should you present your qualifications during a job interview?
A. Be modest and let your resume speak for itself.
B. Make up additional qualifications and try to learn them quickly if you are offered the
job.
C. Sell yourself by being vocal about your qualifications and backing up your
qualifications with examples.
D. Tell the interviewer what you think they want to hear. - Answer -C. Sell yourself by
being vocal about your qualifications and backing up your qualifications with examples.
Getting along with others is an example of what type of skill?
A. Hard
B. Soft
C. Interview
D. Technical - Answer -B. Soft
Before an interview, you should:
A. Investigate the company and be prepared to answer questions about how your
qualifications meet the job requirements.
B. Be sure the position meets your salary requirements.
C. Avoid learning too much about the employer so you will not seem too eager.
D. Wear your usual clothes so the interviewer will understand your personal style. -
Answer -A. Investigate the company and be prepared to answer questions about how
your qualifications meet the job requirements.
Wearing professional clothing, being well-groomed, speaking professionally, using
appropriate body language and being courteous are all aspects of:
A. Networking.
B. Presenting your qualifications and strengths.
C. Presenting yourself professionally.
D. Researching the employer's preferences. - Answer -C. Presenting yourself
professionally.
5. What is the best way to answer the question if the interviewer asks you about
yourself?
A. Answer, then ask the interviewer about herself.
B. Describe your current hobbies and what you like to do to relax.
C. Try to figure out the interviewer's hidden agenda.
D. Discuss information about yourself that ties back into why you would be a good fit for
the job. - Answer -D. Discuss information about yourself that ties back into why you
would be a good fit for the job.
A nurse is assessing a patient's neck with the patient seated. Which of the following is
considered an unexpected finding?
A. Jugular vein distention
B. Midline trachea
