2023 wellcare - Mastery Test Exam 2026
Questions and Answers
During an appointment, you may not discuss any products not agreed to in advance
by the beneficiary.
a. True
b. False - Correct answer-True
When a paper SOA form is used, it must be completed __________ hosting the
sales presentation.
a. Prior to
b. During
c. After - Correct answer-A. Prior to
Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
Select one:
True
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,False - Correct answer-True
Wellcare does not need to be informed of all marketing/sales events at which plans
or materials will be presented or distributed (Formal & Informal).
Select one:
True
False - Correct answer-False
Which of the following actions are you required to do when contacted regarding an
allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above - Correct answer-D. All of the above
Key areas you as a broker/agent have control over and impact upon regarding Star
Ratings for quality are:
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, a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above - Correct answer-D. All of the above
Noting the correct enrollment period on enrollment applications helps in
preventing delayed enrollment processing.
Select one:
True
False - Correct answer-True
Health plan fax numbers vary for health plans that offer fax enrollment
submissions.
Select one:
True
False - Correct answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
Questions and Answers
During an appointment, you may not discuss any products not agreed to in advance
by the beneficiary.
a. True
b. False - Correct answer-True
When a paper SOA form is used, it must be completed __________ hosting the
sales presentation.
a. Prior to
b. During
c. After - Correct answer-A. Prior to
Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
Select one:
True
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,False - Correct answer-True
Wellcare does not need to be informed of all marketing/sales events at which plans
or materials will be presented or distributed (Formal & Informal).
Select one:
True
False - Correct answer-False
Which of the following actions are you required to do when contacted regarding an
allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above - Correct answer-D. All of the above
Key areas you as a broker/agent have control over and impact upon regarding Star
Ratings for quality are:
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above - Correct answer-D. All of the above
Noting the correct enrollment period on enrollment applications helps in
preventing delayed enrollment processing.
Select one:
True
False - Correct answer-True
Health plan fax numbers vary for health plans that offer fax enrollment
submissions.
Select one:
True
False - Correct answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
