Administrative health assistant
NRCAHA Certification Test
The postage class most used in the medical office is:
A) Priority Mail
B) First Class Mail
C) Second Class Mail
D) Third Class Mail - answerB) First class mail
Staff meetings should be used to do all of the following except:
A) share information about changes in office practice or procedures
B) discuss ways to improve patient satisfaction
C) encourage staff to take advantage of opportunities to improve skills
D) have a forum to discuss employee complaints - answerD) Have a forum to discuss
employee complaints
When supplies which have been newly ordered arrive in the office, they should be:
A) kept in the reception area until there is time to put them away
B) checked against the packing slip to make sure that everything that has been ordered
has arrived
C) put in front of the supplies already in the storage area
D) all of the above - answerB) Checked against the packing slip to make sure that
everything that has been ordered has arrived
The device that allows the computer operator to manipulate the cursor without using the
arrow keys is the:
A) mouse
B) graphic user interface
C) modern
D) monitor - answerA) Mouse
The programs that allow the computer operator to perform various tasks are:
A) microcomputer chips
B) motherboard
C) CPUs
D) applications software - answerD) Applications software
When an insurance claim is filed electronically, the protocol used is called electronic:
A) Transaction
B) Payment
C) filing
D) data interchange - answerD) Data Interchange
, The purpose of infection control systems is to:
A) comply with state regulations
B) determine how disease is transmitted
C) prevent the spread of disease
D) maintain a high level of cleanliness - answerC) Prevent the spread of disease
The process of testing and adjustment of test equipment is known as:
A) control
B) calibration
C) verification
D) precision - answerB) Calibration
Infection control is a term that is applied to:
A) wound cleaning
B) Hand cleaning
C) Sterile procedures
D) environmental control - answerC) Sterile procedures and techniques
The schedule that allows for 5 refills of drug in 6 months, as long as it was written on the
original prescription, is:
A) Schedule I
B) schedule II
C) Schedule III
D) schedule IV - answerC) Schedule III
Samples of documents which are frequently used in the medical office can be saved on
the computer as:
A) samples
B) templates
C) letters
D) resource files - answerB) Templates
A description of the steps that should be utilized to handle a specific situation or to
perform a certain task should be included in a(n):
A) office policy manual
B) procedure manual
C) organizational handbook
D) employee handbook - answerB) Procedure manual
The basic four activities in cleaning the exam room between patients are:
A) Mop the floor, pick up, wash down the surfaces, clean the exam the exam table
B) pick up, clean the surfaces, put clean paper on the exam table, wash your hands
C) wash the exam table, wash the surfaces, put clean paper on the exam table, wash
your hands
NRCAHA Certification Test
The postage class most used in the medical office is:
A) Priority Mail
B) First Class Mail
C) Second Class Mail
D) Third Class Mail - answerB) First class mail
Staff meetings should be used to do all of the following except:
A) share information about changes in office practice or procedures
B) discuss ways to improve patient satisfaction
C) encourage staff to take advantage of opportunities to improve skills
D) have a forum to discuss employee complaints - answerD) Have a forum to discuss
employee complaints
When supplies which have been newly ordered arrive in the office, they should be:
A) kept in the reception area until there is time to put them away
B) checked against the packing slip to make sure that everything that has been ordered
has arrived
C) put in front of the supplies already in the storage area
D) all of the above - answerB) Checked against the packing slip to make sure that
everything that has been ordered has arrived
The device that allows the computer operator to manipulate the cursor without using the
arrow keys is the:
A) mouse
B) graphic user interface
C) modern
D) monitor - answerA) Mouse
The programs that allow the computer operator to perform various tasks are:
A) microcomputer chips
B) motherboard
C) CPUs
D) applications software - answerD) Applications software
When an insurance claim is filed electronically, the protocol used is called electronic:
A) Transaction
B) Payment
C) filing
D) data interchange - answerD) Data Interchange
, The purpose of infection control systems is to:
A) comply with state regulations
B) determine how disease is transmitted
C) prevent the spread of disease
D) maintain a high level of cleanliness - answerC) Prevent the spread of disease
The process of testing and adjustment of test equipment is known as:
A) control
B) calibration
C) verification
D) precision - answerB) Calibration
Infection control is a term that is applied to:
A) wound cleaning
B) Hand cleaning
C) Sterile procedures
D) environmental control - answerC) Sterile procedures and techniques
The schedule that allows for 5 refills of drug in 6 months, as long as it was written on the
original prescription, is:
A) Schedule I
B) schedule II
C) Schedule III
D) schedule IV - answerC) Schedule III
Samples of documents which are frequently used in the medical office can be saved on
the computer as:
A) samples
B) templates
C) letters
D) resource files - answerB) Templates
A description of the steps that should be utilized to handle a specific situation or to
perform a certain task should be included in a(n):
A) office policy manual
B) procedure manual
C) organizational handbook
D) employee handbook - answerB) Procedure manual
The basic four activities in cleaning the exam room between patients are:
A) Mop the floor, pick up, wash down the surfaces, clean the exam the exam table
B) pick up, clean the surfaces, put clean paper on the exam table, wash your hands
C) wash the exam table, wash the surfaces, put clean paper on the exam table, wash
your hands
