Administrative Health Assistant
(NRCAHA) Chapter 1
B: First Class Mail - answer The postage class most used in the medical office is:
A: Priority mail
B: First class mail
C: Second class mail
D: Third class mail
D: Have a forum to discuss employee complaints - answer Staff meetings should be
used to do all of the following EXCEPT:
A: Share information about changes in office practice or procedures
B: Discuss ways to improve patient satisfaction
C: Encourage staff to take advantage of opportunities to improve skills
D: Have a forum to discuss employee complaints
B: Checked against the packing slip to make sure that everything that has been ordered
has arrived - answer When supplies which have been newly ordered arrive in the office,
they should be:
A: Kept in the reception area until there is time to put them away
B: Checked against the packing slip to make sure that everything that has been ordered
has arrived
C: Put in front of the supplies already in the storage area
D: All of the above
A: Mouse - answerThe device that allows the computer operator to manipulate the
cursor without using the arrow keys is the:
A: Mouse
B: Graphic user interface
C: Modem
D: Monitor
D: Applications software - answerThe programs that allow the computer operator to
perform various tasks are:
A: Microcomputer chips
B: Motherboards
C: CPU's
D: Applications Software
D: Data Interchange - answerWhen an insurance claim is filed electronically, the
protocol used is called electronic:
A: Transaction
, B: Payment
C: Filing
D: Data Interchange
C: Prevent the spread of disease - answerThe purpose of infection control systems is
to:
A: Comply with state regulations
B: Determine how disease is transmitted
C: Prevent the spread of disease
D: Maintain a high level of cleanliness
B: Calibration - answerThe process of testing and adjustment of test equipment is
known as:
A: Control
B: Calibration
C: Verification
D: Precision
C: Sterile procedures and techniques - answerInfection control is a term that is applied
to:
A: Wound cleaning
B: Hand cleaning
C: Sterile procedures and techniques
D: Environmental control
C: Schedule III - answerThe schedule that allows for 5 refills of the drug in 6 months, as
long as it was written on the original prescription is:
A: Schedule I
B: Schedule II
C: Schedule III
D: Schedule IV
B. Templates - answerSamples of documents which are frequently used in the medical
office can be saved on the computer as:
A: Sample
B: Templates
C: Letters
D: Resource files
B: Procedure manual - answerA description of the steps that should be utilized to
handle a specific situation or to perform a certain task should be included in a:
A: Office policy manual
B: Procedure manual
C: Organizational handbook
D: Employee handbook
(NRCAHA) Chapter 1
B: First Class Mail - answer The postage class most used in the medical office is:
A: Priority mail
B: First class mail
C: Second class mail
D: Third class mail
D: Have a forum to discuss employee complaints - answer Staff meetings should be
used to do all of the following EXCEPT:
A: Share information about changes in office practice or procedures
B: Discuss ways to improve patient satisfaction
C: Encourage staff to take advantage of opportunities to improve skills
D: Have a forum to discuss employee complaints
B: Checked against the packing slip to make sure that everything that has been ordered
has arrived - answer When supplies which have been newly ordered arrive in the office,
they should be:
A: Kept in the reception area until there is time to put them away
B: Checked against the packing slip to make sure that everything that has been ordered
has arrived
C: Put in front of the supplies already in the storage area
D: All of the above
A: Mouse - answerThe device that allows the computer operator to manipulate the
cursor without using the arrow keys is the:
A: Mouse
B: Graphic user interface
C: Modem
D: Monitor
D: Applications software - answerThe programs that allow the computer operator to
perform various tasks are:
A: Microcomputer chips
B: Motherboards
C: CPU's
D: Applications Software
D: Data Interchange - answerWhen an insurance claim is filed electronically, the
protocol used is called electronic:
A: Transaction
, B: Payment
C: Filing
D: Data Interchange
C: Prevent the spread of disease - answerThe purpose of infection control systems is
to:
A: Comply with state regulations
B: Determine how disease is transmitted
C: Prevent the spread of disease
D: Maintain a high level of cleanliness
B: Calibration - answerThe process of testing and adjustment of test equipment is
known as:
A: Control
B: Calibration
C: Verification
D: Precision
C: Sterile procedures and techniques - answerInfection control is a term that is applied
to:
A: Wound cleaning
B: Hand cleaning
C: Sterile procedures and techniques
D: Environmental control
C: Schedule III - answerThe schedule that allows for 5 refills of the drug in 6 months, as
long as it was written on the original prescription is:
A: Schedule I
B: Schedule II
C: Schedule III
D: Schedule IV
B. Templates - answerSamples of documents which are frequently used in the medical
office can be saved on the computer as:
A: Sample
B: Templates
C: Letters
D: Resource files
B: Procedure manual - answerA description of the steps that should be utilized to
handle a specific situation or to perform a certain task should be included in a:
A: Office policy manual
B: Procedure manual
C: Organizational handbook
D: Employee handbook
