JURISPRUDENCE - FUNERAL
PREPLANNER QUESTIONS AND
ANSWERS WITH COMPLETE
SOLUTIONS 100% CORRECT RATED A+
NEWLY UPDATED 2025
Q: Are you allowed to reach out by phone or other means to encourage
someone to buy your funeral services?
A: ✔✔ No, direct solicitation of services is not permitted.
Q: Can you contact individuals in long-term care facilities, hospitals, or
hospices to promote or sell your services?
A: ✔✔ No, soliciting in these settings is strictly prohibited.
Q: Is it acceptable to leave brochures or marketing materials in a common
area of a long-term care home?
A: ✔✔ Yes, but only with prior approval from the facility's administration.
Q: If someone contacts you first about your services, can you respond via
phone or email?
A: ✔✔ Yes, but only in response to their direct inquiry.
Q: Can you set up an informational booth about your services at a community
event?
A: ✔✔ Yes, as long as you're not directly targeting specific individuals.
Q: If you’ve completed your licensing exam and feel confident you passed, can
you start discussing or signing contracts with clients?
,A: ✔✔ No, you must wait until the Registrar officially confirms that you’ve passed
and are licensed.
Can a 16 year old be a purchaser on a contract? - ANSWER✔✔No. The purchaser
must always be at least 18
What is a selection room? - ANSWER✔✔Selection room holds caskets, urns and
other merchandise for sale.
How many caskets should be shown in the selection room? - ANSWER✔✔A
minimum of 3.
All of the least expensive & at least one "container"
What is the minimum way caskets should be displayed? - ANSWER✔✔A colour
photo with:
Price, size, interior material/colour, exterior material/colour/finish/thickness,
manufacturer name/number
Do all caskets need to be displayed the same way? - ANSWER✔✔Yes, all caskets
must be displayed the same way
Can you share information you got from a client-family with others? -
ANSWER✔✔No, that would be a breach of confidentiality
Are you bound by any privacy legislation? - ANSWER✔✔Yes, both Federal and
Provincial
, Can you communicate information to a law enforcement agency or a lawyer? -
ANSWER✔✔Yes, but only when required and only to a lawyer of a person named
on the contract
Am I required to receive a copy of the price list before I enter a contract? -
ANSWER✔✔Yes, section 113 states what a potential consumer must receive
before they enter a contract
Do you have to provide a copy of the Consumer Information Guide to client-
families? - ANSWER✔✔Yes, a copy of the Consumer Information Guide is
required
Do cancellation rights have to be explained to enforce a contract? -
ANSWER✔✔Yes, section 113(c) states that cancellation rights and refund
entitlements must be explained
Do financing options need to be explained? - ANSWER✔✔The licensee should
offer to explain the different funding, financing and payment options to the client
What is negotiating a contract? - ANSWER✔✔Discussions of services, supplies,
and prices
Requirements for the signing purchaser - ANSWER✔✔- 18 years old
- no impairment or incapacitation
Is a contract valid if there is no vendor signature? - ANSWER✔✔No, there must
be a licensee signature on every contract
PREPLANNER QUESTIONS AND
ANSWERS WITH COMPLETE
SOLUTIONS 100% CORRECT RATED A+
NEWLY UPDATED 2025
Q: Are you allowed to reach out by phone or other means to encourage
someone to buy your funeral services?
A: ✔✔ No, direct solicitation of services is not permitted.
Q: Can you contact individuals in long-term care facilities, hospitals, or
hospices to promote or sell your services?
A: ✔✔ No, soliciting in these settings is strictly prohibited.
Q: Is it acceptable to leave brochures or marketing materials in a common
area of a long-term care home?
A: ✔✔ Yes, but only with prior approval from the facility's administration.
Q: If someone contacts you first about your services, can you respond via
phone or email?
A: ✔✔ Yes, but only in response to their direct inquiry.
Q: Can you set up an informational booth about your services at a community
event?
A: ✔✔ Yes, as long as you're not directly targeting specific individuals.
Q: If you’ve completed your licensing exam and feel confident you passed, can
you start discussing or signing contracts with clients?
,A: ✔✔ No, you must wait until the Registrar officially confirms that you’ve passed
and are licensed.
Can a 16 year old be a purchaser on a contract? - ANSWER✔✔No. The purchaser
must always be at least 18
What is a selection room? - ANSWER✔✔Selection room holds caskets, urns and
other merchandise for sale.
How many caskets should be shown in the selection room? - ANSWER✔✔A
minimum of 3.
All of the least expensive & at least one "container"
What is the minimum way caskets should be displayed? - ANSWER✔✔A colour
photo with:
Price, size, interior material/colour, exterior material/colour/finish/thickness,
manufacturer name/number
Do all caskets need to be displayed the same way? - ANSWER✔✔Yes, all caskets
must be displayed the same way
Can you share information you got from a client-family with others? -
ANSWER✔✔No, that would be a breach of confidentiality
Are you bound by any privacy legislation? - ANSWER✔✔Yes, both Federal and
Provincial
, Can you communicate information to a law enforcement agency or a lawyer? -
ANSWER✔✔Yes, but only when required and only to a lawyer of a person named
on the contract
Am I required to receive a copy of the price list before I enter a contract? -
ANSWER✔✔Yes, section 113 states what a potential consumer must receive
before they enter a contract
Do you have to provide a copy of the Consumer Information Guide to client-
families? - ANSWER✔✔Yes, a copy of the Consumer Information Guide is
required
Do cancellation rights have to be explained to enforce a contract? -
ANSWER✔✔Yes, section 113(c) states that cancellation rights and refund
entitlements must be explained
Do financing options need to be explained? - ANSWER✔✔The licensee should
offer to explain the different funding, financing and payment options to the client
What is negotiating a contract? - ANSWER✔✔Discussions of services, supplies,
and prices
Requirements for the signing purchaser - ANSWER✔✔- 18 years old
- no impairment or incapacitation
Is a contract valid if there is no vendor signature? - ANSWER✔✔No, there must
be a licensee signature on every contract
