CORE TEST 1 SOLVED CORRECTLY TO SCORE A+ {2025|2026}
UPDATED!!!
1. What are
attributes and Interpersonal
skills can you use Communicate
when dealing Listen
with negative be-
haviors? Understand
Clarify
Paraphrase
Emotion
Sympathy
Empathy
Professionalism
2. What are steps
to active Courteous
listening?
Build trust and rapport
Demonstrate concern
Understanding through
paraphrasing Understand non
verbal cues Aflrming
Asking detailed questions to
3. Why is it clarify Ask open ended
important to questions
respond cour-
teously and pro- Allow speaker to finish
fessionally to in- speaking Transparency
coming calls
and/or questions Confidentiality of the department and youth.
from the public?
4.
, CORE TEST 1 SOLVED CORRECTLY TO SCORE A+ {2025|2026}
UPDATED!!!
Identify difference
Empathy: is the ability to emotionally understand what other people feel - "I
between
empathy and feel your pain"
sympathy Sympathy:is feeling bad for someone else - "I'm sorry you're in pain"
5. Identify benefits
Ettective comm can have a positive attitude towards work
of consistent
commu- nication Ensures consistency
with other staff:
Promote two way feedback. Promotes sharing ideas/knowledge
Compliance with regulatory bodies
Ensure common understanding of strategies and goals
6. Identify proper eti- Promotes a positive attitude toward change
Intake question
quette when speak- Respect youths wishes on how they want to be identified
ing to youth Oflcer should be someone that youth want to talk
to Have a question? ASK
7. What are stress
provoking situa- appearances
tions that may Visits with family
pre- cede crises? Violation of probation
Death of loved one
8. What are indicators Shift in sleeping habits
of a youth in crisis?Mood swings
Withdrawal from activities
Decrease performance
Neglect hygiene
Weight loss/gain
9. What are steps
to verbally
intervene Listen Acknowledge
in a situation that is Agree
beginning to Apologize
esca- late?
Clarificatio
n
, CORE TEST 1 SOLVED CORRECTLY TO SCORE A+ {2025|2026}
UPDATED!!!
Choices and consequences
Sequence questions
suggestibility
10. When a youth is in a Separation
state of crisis, what Verbal
are some of the ap- Counseling
propriate respons- Remove youth from cause of crisis
es by an officer:
11. If tension is es-
calating, what is Validation
an effective use Options
of
communication Allowing for choices "free will"
skills to de-
escalate tension?
12. How do you
com- municate
with vic- tims of Use support phrases
sexual abuse? Use empathetic communication -words, tone, body language
13. How do you give ef- Active listener
fective commands to Relationship oriented Source
youth?
of encouragement
Critical thinker
14. Identify effective
communicationRespectfully Clearly
in a juvenile
facility? Professionally
Positively
15.
UPDATED!!!
1. What are
attributes and Interpersonal
skills can you use Communicate
when dealing Listen
with negative be-
haviors? Understand
Clarify
Paraphrase
Emotion
Sympathy
Empathy
Professionalism
2. What are steps
to active Courteous
listening?
Build trust and rapport
Demonstrate concern
Understanding through
paraphrasing Understand non
verbal cues Aflrming
Asking detailed questions to
3. Why is it clarify Ask open ended
important to questions
respond cour-
teously and pro- Allow speaker to finish
fessionally to in- speaking Transparency
coming calls
and/or questions Confidentiality of the department and youth.
from the public?
4.
, CORE TEST 1 SOLVED CORRECTLY TO SCORE A+ {2025|2026}
UPDATED!!!
Identify difference
Empathy: is the ability to emotionally understand what other people feel - "I
between
empathy and feel your pain"
sympathy Sympathy:is feeling bad for someone else - "I'm sorry you're in pain"
5. Identify benefits
Ettective comm can have a positive attitude towards work
of consistent
commu- nication Ensures consistency
with other staff:
Promote two way feedback. Promotes sharing ideas/knowledge
Compliance with regulatory bodies
Ensure common understanding of strategies and goals
6. Identify proper eti- Promotes a positive attitude toward change
Intake question
quette when speak- Respect youths wishes on how they want to be identified
ing to youth Oflcer should be someone that youth want to talk
to Have a question? ASK
7. What are stress
provoking situa- appearances
tions that may Visits with family
pre- cede crises? Violation of probation
Death of loved one
8. What are indicators Shift in sleeping habits
of a youth in crisis?Mood swings
Withdrawal from activities
Decrease performance
Neglect hygiene
Weight loss/gain
9. What are steps
to verbally
intervene Listen Acknowledge
in a situation that is Agree
beginning to Apologize
esca- late?
Clarificatio
n
, CORE TEST 1 SOLVED CORRECTLY TO SCORE A+ {2025|2026}
UPDATED!!!
Choices and consequences
Sequence questions
suggestibility
10. When a youth is in a Separation
state of crisis, what Verbal
are some of the ap- Counseling
propriate respons- Remove youth from cause of crisis
es by an officer:
11. If tension is es-
calating, what is Validation
an effective use Options
of
communication Allowing for choices "free will"
skills to de-
escalate tension?
12. How do you
com- municate
with vic- tims of Use support phrases
sexual abuse? Use empathetic communication -words, tone, body language
13. How do you give ef- Active listener
fective commands to Relationship oriented Source
youth?
of encouragement
Critical thinker
14. Identify effective
communicationRespectfully Clearly
in a juvenile
facility? Professionally
Positively
15.
