MORT 285 - LAW REVIEW / FUNERAL
ARRANGER EXAM QUESTIONS AND
ANSWERS WITH COMPLETE
SOLUTIONS 100% CORRECT RATED
A+
According to the FTC Funeral Rule, which service packages must be listed on
the General Price List (GPL) if offered?
✔✔ Direct cremation, forwarding of remains, receiving of remains, and
immediate burial
When is a funeral provider required to give pricing information over the phone
under the FTC Funeral Rule?
✔✔ Any time someone inquires about prices or services over the phone
If someone walks into your funeral home and asks the receptionist whether
you offer cremation services, what should the receptionist do?
✔✔ Provide the individual with a copy of the General Price List (GPL)
While assisting with a residential removal, when are you required to present
the General Price List to the family?
✔✔ As soon as there is any discussion about prices or funeral goods and
services (other than a simple request to embalm)
What type of customer request can a funeral provider legally decline without
violating the FTC Funeral Rule?
✔✔ Requests for services that are impractical to offer
What practice is considered unfair or deceptive under the FTC Funeral Rule?
✔✔ Charging a handling fee for using a casket provided by a third party
If a funeral home offers direct cremation, what type of container must be made
available to the consumer?
✔✔ An alternative container (e.g., a fiberboard box or unfinished wood bo
, According to the FTC Funeral Rule, when is it permissible to require
consumers to buy unwanted services in order to get the items they do want?
(CFR 16, 453.4) - ANSWER✔✔When by not doing so it would be impractical
to provide them
The FTC Funeral Rule considers it to be an unfair or deceptive practice to
embalm a body for a fee unless which of the following is true? (CFR 16,
453.5) - ANSWER✔✔The funeral provider has received prior approval from a
family member
When, according to the FTC Funeral Rule, is it permissible to embalm a
decedent for a fee? (CFR 16, 453.5) - ANSWER✔✔If the family cannot be
reached after exercising due dile\igence, there is no reason to believe the
family would not want embalming, and subsequent approval is obtained
According to the FTC Funeral Rule, how long are you required to retain copies
of your General Price List? (CFR 16, 453.6) - ANSWER✔✔One year after the
date of their last distribution
How must the obligatory FTC disclosures be made on the required price lists?
(CFR 16, 453.7) - ANSWER✔✔In any size type, as long as they are all
presented in a clear and conspicuous manner
What activities shall be conducted at a licensed funeral establishment? (B&P
7616) - ANSWER✔✔Only activities incident, convenient, or related to the
preparation and disposition arrangements of human remains
In order to obtain a license, what room or rooms must a funeral establishment
either maintain or legally share with another licensee? (B&P 7616) -
ANSWER✔✔A suitable room for storage of remains or a preparation room
When shall a licensed funeral establishment be required to employ a licensed
funeral director? (B&P 7616.2) - ANSWER✔✔At all times
Which of the following criteria are requirements to be a licensed funeral
director? (B&P 7619, 7622, 7622.3) - ANSWER✔✔Passing the funeral
director's exam, 18 years of age, holding an Associate of Arts degree
ARRANGER EXAM QUESTIONS AND
ANSWERS WITH COMPLETE
SOLUTIONS 100% CORRECT RATED
A+
According to the FTC Funeral Rule, which service packages must be listed on
the General Price List (GPL) if offered?
✔✔ Direct cremation, forwarding of remains, receiving of remains, and
immediate burial
When is a funeral provider required to give pricing information over the phone
under the FTC Funeral Rule?
✔✔ Any time someone inquires about prices or services over the phone
If someone walks into your funeral home and asks the receptionist whether
you offer cremation services, what should the receptionist do?
✔✔ Provide the individual with a copy of the General Price List (GPL)
While assisting with a residential removal, when are you required to present
the General Price List to the family?
✔✔ As soon as there is any discussion about prices or funeral goods and
services (other than a simple request to embalm)
What type of customer request can a funeral provider legally decline without
violating the FTC Funeral Rule?
✔✔ Requests for services that are impractical to offer
What practice is considered unfair or deceptive under the FTC Funeral Rule?
✔✔ Charging a handling fee for using a casket provided by a third party
If a funeral home offers direct cremation, what type of container must be made
available to the consumer?
✔✔ An alternative container (e.g., a fiberboard box or unfinished wood bo
, According to the FTC Funeral Rule, when is it permissible to require
consumers to buy unwanted services in order to get the items they do want?
(CFR 16, 453.4) - ANSWER✔✔When by not doing so it would be impractical
to provide them
The FTC Funeral Rule considers it to be an unfair or deceptive practice to
embalm a body for a fee unless which of the following is true? (CFR 16,
453.5) - ANSWER✔✔The funeral provider has received prior approval from a
family member
When, according to the FTC Funeral Rule, is it permissible to embalm a
decedent for a fee? (CFR 16, 453.5) - ANSWER✔✔If the family cannot be
reached after exercising due dile\igence, there is no reason to believe the
family would not want embalming, and subsequent approval is obtained
According to the FTC Funeral Rule, how long are you required to retain copies
of your General Price List? (CFR 16, 453.6) - ANSWER✔✔One year after the
date of their last distribution
How must the obligatory FTC disclosures be made on the required price lists?
(CFR 16, 453.7) - ANSWER✔✔In any size type, as long as they are all
presented in a clear and conspicuous manner
What activities shall be conducted at a licensed funeral establishment? (B&P
7616) - ANSWER✔✔Only activities incident, convenient, or related to the
preparation and disposition arrangements of human remains
In order to obtain a license, what room or rooms must a funeral establishment
either maintain or legally share with another licensee? (B&P 7616) -
ANSWER✔✔A suitable room for storage of remains or a preparation room
When shall a licensed funeral establishment be required to employ a licensed
funeral director? (B&P 7616.2) - ANSWER✔✔At all times
Which of the following criteria are requirements to be a licensed funeral
director? (B&P 7619, 7622, 7622.3) - ANSWER✔✔Passing the funeral
director's exam, 18 years of age, holding an Associate of Arts degree
