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WGU C483 - Principles of Management
Questions and Answers
Accommodation
Ans: A style of dealing with conflict involving cooperation on behalf of
the other party but not being assertive about one's own interests
Accountability
Ans: The expectation that employees will perform a job, take corrective
action when necessary, and report upward on the status and quality of
their performance
Accounting audits
Ans: Procedures used to verify accounting reports and statements
Acquisition
Ans: One firm buying another
Activity-based costing (ABC)
Ans: A method of cost accounting designed to identify streams of
activity and then to allocate costs across particular business processes
according to the amount of time employees devote to particular
activities
Adapters
Ans: Companies that take the current industry structure and its
evolution as givens, and choose where to compete
Adverse impact
Ans: When a seemingly neutral employment practice has a
disproportionately negative effect on a protected group
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Advertising support model
Ans: Charging fees to advertise on a site
Affective conflict
Ans: Emotional disagreement directed toward other people
Affiliate model
Ans: Charging fees to direct site visitors to other companies' sites
Affirmative action
Ans: Special efforts to recruit and hire qualified members of groups that
have been discriminated against in the past
After-action review
Ans: A frank and open-minded discussion of four basic questions aimed
at continuous improvement
Alderfer's ERG theory
Ans: A human needs theory postulating that people have three basic
sets of needs that can operate simultaneously (Existence, Relatedness
and Growth)
Arbitration
Ans: The use of a neutral third party to resolve a labor dispute
Assessment center
Ans: A managerial performance test in which candidates participate in a
variety of exercises and situations
Assets
Ans: The values of the various items the corporation owns
Authentic leadership
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Ans: A style in which the leader is true to himself or herself while
leading
Authority
Ans: The legitimate right to make decisions and to tell other people
what to do
Autocratic leadership
Ans: A form of leadership in which the leader makes decisions on his or
her own and then announces those decisions to the group
Autonomous work groups
Ans: Groups that control decisions about and execution of a complete
range of tasks
Avoidance
Ans: A reaction to conflict that involves ignoring the problem by doing
nothing at all or deemphasizing the disagreement
Balanced scorecard
Ans: Control system combining four sets of performance measures:
financial, customer, business process, and learning and growth
Balance sheet
Ans: A report that shows the financial picture of a company at a given
time and itemizes assets, liabilities, and stockholders' equity
Barriers to entry
Ans: Conditions that prevent new companies from entering an industry
Behavioral approach
Ans: A leadership perspective that attempts to identify what good
leaders do—that is, what behaviors they exhibit
Benchmarking
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Ans: The process of comparing an organization's practices and
technologies with those of other companies
Bootlegging
Ans: Informal work on projects, other than those officially assigned, of
employees' own choosing and initiative
Boundaryless organization
Ans: Organization in which there are no barriers to information flow
Boundary-spanning
Ans: Interacting with people in other groups, thus creating linkages
between groups
Bounded rationality
Ans: A less-than-perfect form of rationality in which decision makers
cannot be perfectly rational because decisions are complex and complete
information is unavailable or cannot be fully processed
Brainstorming
Ans: A process in which group members generate as many ideas about a
problem as they can; criticism is withheld until all ideas have been
proposed
Broker
Ans: A person who assembles and coordinates participants in a network
Budgeting
Ans: The process of investigating what is being done and comparing the
results with the corresponding budget data to verify accomplishments or
remedy differences; also called budgetary controlling
Buffering
© 2025 All rights reserved
WGU C483 - Principles of Management
Questions and Answers
Accommodation
Ans: A style of dealing with conflict involving cooperation on behalf of
the other party but not being assertive about one's own interests
Accountability
Ans: The expectation that employees will perform a job, take corrective
action when necessary, and report upward on the status and quality of
their performance
Accounting audits
Ans: Procedures used to verify accounting reports and statements
Acquisition
Ans: One firm buying another
Activity-based costing (ABC)
Ans: A method of cost accounting designed to identify streams of
activity and then to allocate costs across particular business processes
according to the amount of time employees devote to particular
activities
Adapters
Ans: Companies that take the current industry structure and its
evolution as givens, and choose where to compete
Adverse impact
Ans: When a seemingly neutral employment practice has a
disproportionately negative effect on a protected group
© 2025 All rights reserved
, 2 | Page
Advertising support model
Ans: Charging fees to advertise on a site
Affective conflict
Ans: Emotional disagreement directed toward other people
Affiliate model
Ans: Charging fees to direct site visitors to other companies' sites
Affirmative action
Ans: Special efforts to recruit and hire qualified members of groups that
have been discriminated against in the past
After-action review
Ans: A frank and open-minded discussion of four basic questions aimed
at continuous improvement
Alderfer's ERG theory
Ans: A human needs theory postulating that people have three basic
sets of needs that can operate simultaneously (Existence, Relatedness
and Growth)
Arbitration
Ans: The use of a neutral third party to resolve a labor dispute
Assessment center
Ans: A managerial performance test in which candidates participate in a
variety of exercises and situations
Assets
Ans: The values of the various items the corporation owns
Authentic leadership
© 2025 All rights reserved
, 3 | Page
Ans: A style in which the leader is true to himself or herself while
leading
Authority
Ans: The legitimate right to make decisions and to tell other people
what to do
Autocratic leadership
Ans: A form of leadership in which the leader makes decisions on his or
her own and then announces those decisions to the group
Autonomous work groups
Ans: Groups that control decisions about and execution of a complete
range of tasks
Avoidance
Ans: A reaction to conflict that involves ignoring the problem by doing
nothing at all or deemphasizing the disagreement
Balanced scorecard
Ans: Control system combining four sets of performance measures:
financial, customer, business process, and learning and growth
Balance sheet
Ans: A report that shows the financial picture of a company at a given
time and itemizes assets, liabilities, and stockholders' equity
Barriers to entry
Ans: Conditions that prevent new companies from entering an industry
Behavioral approach
Ans: A leadership perspective that attempts to identify what good
leaders do—that is, what behaviors they exhibit
Benchmarking
© 2025 All rights reserved
, 4 | Page
Ans: The process of comparing an organization's practices and
technologies with those of other companies
Bootlegging
Ans: Informal work on projects, other than those officially assigned, of
employees' own choosing and initiative
Boundaryless organization
Ans: Organization in which there are no barriers to information flow
Boundary-spanning
Ans: Interacting with people in other groups, thus creating linkages
between groups
Bounded rationality
Ans: A less-than-perfect form of rationality in which decision makers
cannot be perfectly rational because decisions are complex and complete
information is unavailable or cannot be fully processed
Brainstorming
Ans: A process in which group members generate as many ideas about a
problem as they can; criticism is withheld until all ideas have been
proposed
Broker
Ans: A person who assembles and coordinates participants in a network
Budgeting
Ans: The process of investigating what is being done and comparing the
results with the corresponding budget data to verify accomplishments or
remedy differences; also called budgetary controlling
Buffering
© 2025 All rights reserved
