WGU C202 Managing Human Capital - based off ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
the study guide questions with verified ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
detailed answers ||//\\||
What does Policies do? - correct answer✔✔They are "what we do"
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What are mandatory benefits? - correct answer✔✔By law they are offered from the employer.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
ex. Worker's Compensation, COBRA, Social Security
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Vietnam Era Veterans Readjustment Assistance Act of 1978 - correct answer✔✔Prohibits
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
discrimination against veterans that are returning back from deployment, including Vietnam era, ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
disabled, and active duty. ||//\\|| ||//\\|| ||//\\||
What are Procedures? - correct answer✔✔They are "how we do it"
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Explain why employee handbooks protect both the employer and employee? - correct
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
answer✔✔Documents all the Human Resource Management (HRM) policies and procedures. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Employees can become familiar with their rights and what the policies and procedures are. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What are some uses and outcomes to Job Analysis? - correct answer✔✔Job Description, Person
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Specification, Selecting Applicants, and Develop performance evaluation tools. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Job Analysis? - correct answer✔✔The systematic process of gathering and interpreting
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
information about the essential duties, tasks, and responsibilities of a job. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
It also gathers information about the context within which the job in performed.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
,Employee performance goals and results should be tied to organizational strategies, values, and
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
objectives, AND based on what? - correct answer✔✔Job Analysis ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What are 4 benefits of setting goals with employees? - correct answer✔✔1. Focus attention on
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
objectives
2. Increase efforts to achieve objectives
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
3. Persist in setbacks
||//\\|| ||//\\|| ||//\\||
4. Develop strategies to deal with challenges and to reach goals.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What are the 4 progressive discipline steps? - correct answer✔✔1. Counseling - makes employee
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
aware
2. Written Warning - outlines problem and gives expectation
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
3. Suspension without pay
||//\\|| ||//\\|| ||//\\||
4. Termination
||//\\||
What are 3 common performance management obstacles? - correct answer✔✔1. Not
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
communicating performance plan ||//\\|| ||//\\||
2. Lack of accountability from employee/employer
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
3. Human Bias and errors
||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Job Design? - correct answer✔✔Used to fulfill needs for employees through motivations
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
and job efficiency.
||//\\|| ||//\\||
What does SMART stand for? - correct answer✔✔Specific
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Measurable
Attainable
Results Focused ||//\\||
Time Bound ||//\\||
, What are the 5 job characteristics from the Job Characteristics Model? - correct answer✔✔1. Skill
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Variety
2. Task Identity
||//\\|| ||//\\||
3. Task significance
||//\\|| ||//\\||
4. Autonomy||//\\||
5. Task Feedback
||//\\|| ||//\\||
Job characteristic model is defined as... - correct answer✔✔The job characteristic model proposes
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
that objective characteristic of the job leads to job satisfactions for employees.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Succession Management and Planning? - correct answer✔✔Process of identifying and
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
developing new leaders who can replace old leaders when they retire or move to another position. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Succession Planning is to develop an internal candidate to fill a key position. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Action Planning? - correct answer✔✔Developing actions to address gaps of labor and
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
supply demands. They should match with the organizational philosophy, values, mission through
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
recruiting/retention, compensation, succession management, and training/development needs. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is forecasting? - correct answer✔✔Forecasting labor demand and expected supply to
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
identify shortages and surplus. ||//\\|| ||//\\|| ||//\\||
Identify short and long term goals. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Human Resource Planning? - correct answer✔✔Aligns organizational talent to effectively
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
and efficiently accomplish the strategic goal.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Strategic Planning? - correct answer✔✔Company strategy, vision, mission, and values.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Influences the type, quality/quantity of skills and the employees needed. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What are the 4 Human Resource Planning Processes? - correct answer✔✔1. Strategic Planning
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
the study guide questions with verified ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
detailed answers ||//\\||
What does Policies do? - correct answer✔✔They are "what we do"
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What are mandatory benefits? - correct answer✔✔By law they are offered from the employer.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
ex. Worker's Compensation, COBRA, Social Security
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Vietnam Era Veterans Readjustment Assistance Act of 1978 - correct answer✔✔Prohibits
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
discrimination against veterans that are returning back from deployment, including Vietnam era, ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
disabled, and active duty. ||//\\|| ||//\\|| ||//\\||
What are Procedures? - correct answer✔✔They are "how we do it"
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Explain why employee handbooks protect both the employer and employee? - correct
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
answer✔✔Documents all the Human Resource Management (HRM) policies and procedures. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Employees can become familiar with their rights and what the policies and procedures are. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What are some uses and outcomes to Job Analysis? - correct answer✔✔Job Description, Person
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Specification, Selecting Applicants, and Develop performance evaluation tools. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Job Analysis? - correct answer✔✔The systematic process of gathering and interpreting
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
information about the essential duties, tasks, and responsibilities of a job. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
It also gathers information about the context within which the job in performed.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
,Employee performance goals and results should be tied to organizational strategies, values, and
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
objectives, AND based on what? - correct answer✔✔Job Analysis ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What are 4 benefits of setting goals with employees? - correct answer✔✔1. Focus attention on
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
objectives
2. Increase efforts to achieve objectives
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
3. Persist in setbacks
||//\\|| ||//\\|| ||//\\||
4. Develop strategies to deal with challenges and to reach goals.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What are the 4 progressive discipline steps? - correct answer✔✔1. Counseling - makes employee
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
aware
2. Written Warning - outlines problem and gives expectation
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
3. Suspension without pay
||//\\|| ||//\\|| ||//\\||
4. Termination
||//\\||
What are 3 common performance management obstacles? - correct answer✔✔1. Not
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
communicating performance plan ||//\\|| ||//\\||
2. Lack of accountability from employee/employer
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
3. Human Bias and errors
||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Job Design? - correct answer✔✔Used to fulfill needs for employees through motivations
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
and job efficiency.
||//\\|| ||//\\||
What does SMART stand for? - correct answer✔✔Specific
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Measurable
Attainable
Results Focused ||//\\||
Time Bound ||//\\||
, What are the 5 job characteristics from the Job Characteristics Model? - correct answer✔✔1. Skill
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Variety
2. Task Identity
||//\\|| ||//\\||
3. Task significance
||//\\|| ||//\\||
4. Autonomy||//\\||
5. Task Feedback
||//\\|| ||//\\||
Job characteristic model is defined as... - correct answer✔✔The job characteristic model proposes
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
that objective characteristic of the job leads to job satisfactions for employees.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Succession Management and Planning? - correct answer✔✔Process of identifying and
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
developing new leaders who can replace old leaders when they retire or move to another position. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Succession Planning is to develop an internal candidate to fill a key position. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Action Planning? - correct answer✔✔Developing actions to address gaps of labor and
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
supply demands. They should match with the organizational philosophy, values, mission through
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
recruiting/retention, compensation, succession management, and training/development needs. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is forecasting? - correct answer✔✔Forecasting labor demand and expected supply to
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
identify shortages and surplus. ||//\\|| ||//\\|| ||//\\||
Identify short and long term goals. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Human Resource Planning? - correct answer✔✔Aligns organizational talent to effectively
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
and efficiently accomplish the strategic goal.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What is Strategic Planning? - correct answer✔✔Company strategy, vision, mission, and values.
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
Influences the type, quality/quantity of skills and the employees needed. ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
What are the 4 Human Resource Planning Processes? - correct answer✔✔1. Strategic Planning
||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\|| ||//\\||
