D099 SALES MANAGEMENT EXAM
WITH VERIFIED ANSWERS
How ddoes dempathy dcontribute dto dbuilding da dgood drelationship dwith da dcustomer?
d- dcorrect danswers d-By dcreating dan demotional dconnection dwith dclients dto dshow
dunderstanding dthat dis dbuilt don dtrust
Why dis dresponsive dlistening dimportant dwhen dparticipating din dverbal
dcommunication? d- dcorrect danswers d-It dencourages dthe dsalesperson dto drepeat
dback dto dthe dcustomer dwhat dthey dbelieve dthe dcustomer dneeds.
What dis da dresult dof da dsalesperson dconducting dfollow-up don da dsale? d- dcorrect
danswers d-Ensures dcustomer dsatisfaction
Every dsemester, da dnationally dknown dtextbook dcompany's dsalesperson dvisits deach
dprofessor dat da dcollege dto dshow dwhat dthe dcompany doffers din dthe dsubject dthat
dthe dprofessor dteaches. dThe dsalesperson dhopes dthe dprofessors dwill dadopt dthe
,dbook dfor duse din dthe dnext dacademic dyear. dWhich dtype dof dsalesperson drole ddoes
dthis dscenario dillustrate? d- dcorrect danswers d-Missionary
A dsmall dcompany dmanufactures dautomobile dhood dornaments dand dsells dthem din
da dsmall dstore dlocated dat done dend dof dthe dfactory. dWhich dtype dof dsales dchannel
dis dbeing dused dby dthis dcompany? d- dcorrect danswers d-Direct
A dsalesperson dwants dto dget dto dknow da dprospective dcustomer dby destablishing
dongoing dcommunication dto densure dcurrent das dwell das dfuture dsales. dWhich dsales
dapproach dis dthe dsalesperson dusing? d- dcorrect danswers d-Relationship
A dsalesperson dprepares dfor da dcustomer dmeeting dby dreviewing dthe dnumber dof
dproducts dthe dcustomer dhas dpurchased dsince dthe dcompany dstarted. dThe
dsalesperson ddecides dto dopen dthe dconversation dby dreviewing dhow dthe dcompany
dhas dconsistently dprovided da dtrusted dproduct dsince dthe dstart dof dthe dcustomer
drelationship. dHow ddoes dthis dsalesperson's dapproach dhelp dachieve dsales dgoals? d-
dcorrect danswers d-It demphasizes dcompany dvalue dto dthe dcustomer
A dretailer dis dadvertising dits dnew dproduct dline dand dhas ddesigned da dcampaign
dthat dincludes dsocial dmedia dadvertising, dprint dpromotional dpieces, donline
dpromotions, dand da dspecial dproduct dlaunch devent. dWhich dconcept dis dthe dretailer
dusing dto dpromote dits dnew dproduct dline? d- dcorrect danswers d-Integrated dmarketing
dcommunications
A dschool dadministrator dreceives da drequest dfrom da dtextbook dsalesperson dto dmeet
dwith dthe dschool dprincipal. dThe dadministrator dasks dfor dthe dsalesperson's dcontact
dinformation dand dindicates dthat dthe dprincipal dmay dcontact dthe dsalesperson dif
dinterested din dmeeting. dWhich dtype dof dbusiness-to-business d(B2B) dstakeholder dis
dthis dschool dadministrator? d- dcorrect danswers d-Gatekeeper
A dlarge dmanufacturer dwants dto dreplace dits daging dmachines. dThe dmanufacturer
ddetermines dwhat dthe dmachines dmust ddo dand dthen dseeks dto dhave dsuppliers
dsubmit dbids don dthe dprice, dquality, dand dafter-sales dservice. dWhat dshould dthe
dmanufacturer duse dto dsolicit dthe dsuppliers' dbids? d- dcorrect danswers d-Requests dfor
dproposal
A dmanufacturing dcompany dneeds dto dreplace dits dmaterial drequirements dplanning
dsystem dand dhas dsent dout dRequests dfor dProposal d(RFPs). dThe dcompany dhas
dreceived dseveral dresponses dback. dA dmeeting dhas dbeen dcalled dby dthe
dcompany's ddecision dmakers dto dreview dthe dproposals dreceived. dWhich dstage dof
dthe dorganizational dbuying dprocess dhas dthis dcompany dentered? d- dcorrect
danswers d-Supplier dselection
A dprivate dcompany dpurchases draw dmaterials drequired dto dmanufacture dits dtire dair
dpressure dsensors. dThe dcompany dsells dits dsensors dto dmajor dautomobile
, dcompanies. dWhich drole ddoes dthe dcompany dplay din dthe dbusiness-to-business
d(B2B) dbuying dprocess? d- dcorrect danswers d-Producer
A dgovernment dagency dissues da drequest dfor dproposal d(RFP) dfor ddevelopment dof
dmilitary dsoftware. dThe dagency dbelieves dthe dcost dwill dexceed done dmillion ddollars,
dand dthe dagency dwill dneed dto dcollaborate dwith dthe ddevelopers don dspecific
dtechnical drequirements. dWhich dtype dof dgovernment dpurchase dis doccurring? d-
dcorrect danswers d-Contracting dby dnegotiation
A dcompany dseeks dto dexpand dinternationally dthrough dforeign ddirect dinvestment
dand dneeds dto dpurchase dfactory dequipment dthat dis dcustomized dto dthe dfacility dto
dbegin dproducing dgoods din dthe dnew dmarket. dThe dcompany dseeks dquotes dfrom
dsuppliers din dthe dnew dmarket. dWhich dbuying dsituation dis doccurring? d- dcorrect
danswers d-New dtask dpurchase
A dbusiness downer dand da dmanufacturer dhave ddecided dto dpartner dto dcreate da
dnew dproduct dfor dan dindustry dthey dboth dserve. dWhich dstrategic drelationship dis
dbeing dsought dby dthese dtwo dcompanies? d- dcorrect danswers d-Joint dresearch dand
ddevelopment dagreement
Why dshould da dcompany duse dopen-source dframeworks? d- dcorrect danswers d-To
dadapt dcoding dbased don dneeds
A dcompany drecently dconducted da dfocus dgroup dto ddetermine dwhich dfeatures dand
dbenefits dcustomers dare dinterested din dreceiving dfrom dits dbrand. dThe dcompany
dplans dto dredesign dits dofferings dbased don dthe dcustomer dfeedback. dWhich dfactor
dwill dthe dcompany dneed dto dconsider dwhen ddeveloping dsales dforecasts? d- dcorrect
danswers d-Product
A dcompany dis dlooking dat dall dmarketing ddata dassociated dwith dattracting dprospects
dfrom dthe dlast dyear din dorder dto dgain dinsights dinto dprospective dcustomers. dThe
ddata dcontains dmultimedia dand dunstructured ddata. dWhich dbig ddata dcharacteristic
ddoes dthis ddata drepresent? d- dcorrect danswers d-Variety
A dcompany doffering donline dtax dpreparation dsoftware dfinds dthat ddespite dstellar
dsales dnumbers, dits drevenue dis dlower dthan dexpected. dUpon dfurther danalysis, dthe
dcompany ddetermines dthat dcustomer dsatisfaction ddrops dsignificantly dafter dthe dfirst
dyear, dand donly d25% dof dcustomers dmaintain dthe dservice dafter dthree dyears dof
duse. dHow dshould dthis dcompany dremedy dits dproblem? d- dcorrect danswers d-
Develop dretention dstrategies
A dcompany dis dconcerned dabout da dfuture ddecrease din dsales dso dthe dsales
dmanager dbegins dmonitoring dand dtracking dhistorical dtrends dof dwhy dcustomers dare
ddiscontinuing dthe dpurchase dof dtheir dproducts. dWhich dtype dof dpredictive danalytics
dis dbeing dused dby dthis dsales dmanager? d- dcorrect danswers d-Customer dattrition
WITH VERIFIED ANSWERS
How ddoes dempathy dcontribute dto dbuilding da dgood drelationship dwith da dcustomer?
d- dcorrect danswers d-By dcreating dan demotional dconnection dwith dclients dto dshow
dunderstanding dthat dis dbuilt don dtrust
Why dis dresponsive dlistening dimportant dwhen dparticipating din dverbal
dcommunication? d- dcorrect danswers d-It dencourages dthe dsalesperson dto drepeat
dback dto dthe dcustomer dwhat dthey dbelieve dthe dcustomer dneeds.
What dis da dresult dof da dsalesperson dconducting dfollow-up don da dsale? d- dcorrect
danswers d-Ensures dcustomer dsatisfaction
Every dsemester, da dnationally dknown dtextbook dcompany's dsalesperson dvisits deach
dprofessor dat da dcollege dto dshow dwhat dthe dcompany doffers din dthe dsubject dthat
dthe dprofessor dteaches. dThe dsalesperson dhopes dthe dprofessors dwill dadopt dthe
,dbook dfor duse din dthe dnext dacademic dyear. dWhich dtype dof dsalesperson drole ddoes
dthis dscenario dillustrate? d- dcorrect danswers d-Missionary
A dsmall dcompany dmanufactures dautomobile dhood dornaments dand dsells dthem din
da dsmall dstore dlocated dat done dend dof dthe dfactory. dWhich dtype dof dsales dchannel
dis dbeing dused dby dthis dcompany? d- dcorrect danswers d-Direct
A dsalesperson dwants dto dget dto dknow da dprospective dcustomer dby destablishing
dongoing dcommunication dto densure dcurrent das dwell das dfuture dsales. dWhich dsales
dapproach dis dthe dsalesperson dusing? d- dcorrect danswers d-Relationship
A dsalesperson dprepares dfor da dcustomer dmeeting dby dreviewing dthe dnumber dof
dproducts dthe dcustomer dhas dpurchased dsince dthe dcompany dstarted. dThe
dsalesperson ddecides dto dopen dthe dconversation dby dreviewing dhow dthe dcompany
dhas dconsistently dprovided da dtrusted dproduct dsince dthe dstart dof dthe dcustomer
drelationship. dHow ddoes dthis dsalesperson's dapproach dhelp dachieve dsales dgoals? d-
dcorrect danswers d-It demphasizes dcompany dvalue dto dthe dcustomer
A dretailer dis dadvertising dits dnew dproduct dline dand dhas ddesigned da dcampaign
dthat dincludes dsocial dmedia dadvertising, dprint dpromotional dpieces, donline
dpromotions, dand da dspecial dproduct dlaunch devent. dWhich dconcept dis dthe dretailer
dusing dto dpromote dits dnew dproduct dline? d- dcorrect danswers d-Integrated dmarketing
dcommunications
A dschool dadministrator dreceives da drequest dfrom da dtextbook dsalesperson dto dmeet
dwith dthe dschool dprincipal. dThe dadministrator dasks dfor dthe dsalesperson's dcontact
dinformation dand dindicates dthat dthe dprincipal dmay dcontact dthe dsalesperson dif
dinterested din dmeeting. dWhich dtype dof dbusiness-to-business d(B2B) dstakeholder dis
dthis dschool dadministrator? d- dcorrect danswers d-Gatekeeper
A dlarge dmanufacturer dwants dto dreplace dits daging dmachines. dThe dmanufacturer
ddetermines dwhat dthe dmachines dmust ddo dand dthen dseeks dto dhave dsuppliers
dsubmit dbids don dthe dprice, dquality, dand dafter-sales dservice. dWhat dshould dthe
dmanufacturer duse dto dsolicit dthe dsuppliers' dbids? d- dcorrect danswers d-Requests dfor
dproposal
A dmanufacturing dcompany dneeds dto dreplace dits dmaterial drequirements dplanning
dsystem dand dhas dsent dout dRequests dfor dProposal d(RFPs). dThe dcompany dhas
dreceived dseveral dresponses dback. dA dmeeting dhas dbeen dcalled dby dthe
dcompany's ddecision dmakers dto dreview dthe dproposals dreceived. dWhich dstage dof
dthe dorganizational dbuying dprocess dhas dthis dcompany dentered? d- dcorrect
danswers d-Supplier dselection
A dprivate dcompany dpurchases draw dmaterials drequired dto dmanufacture dits dtire dair
dpressure dsensors. dThe dcompany dsells dits dsensors dto dmajor dautomobile
, dcompanies. dWhich drole ddoes dthe dcompany dplay din dthe dbusiness-to-business
d(B2B) dbuying dprocess? d- dcorrect danswers d-Producer
A dgovernment dagency dissues da drequest dfor dproposal d(RFP) dfor ddevelopment dof
dmilitary dsoftware. dThe dagency dbelieves dthe dcost dwill dexceed done dmillion ddollars,
dand dthe dagency dwill dneed dto dcollaborate dwith dthe ddevelopers don dspecific
dtechnical drequirements. dWhich dtype dof dgovernment dpurchase dis doccurring? d-
dcorrect danswers d-Contracting dby dnegotiation
A dcompany dseeks dto dexpand dinternationally dthrough dforeign ddirect dinvestment
dand dneeds dto dpurchase dfactory dequipment dthat dis dcustomized dto dthe dfacility dto
dbegin dproducing dgoods din dthe dnew dmarket. dThe dcompany dseeks dquotes dfrom
dsuppliers din dthe dnew dmarket. dWhich dbuying dsituation dis doccurring? d- dcorrect
danswers d-New dtask dpurchase
A dbusiness downer dand da dmanufacturer dhave ddecided dto dpartner dto dcreate da
dnew dproduct dfor dan dindustry dthey dboth dserve. dWhich dstrategic drelationship dis
dbeing dsought dby dthese dtwo dcompanies? d- dcorrect danswers d-Joint dresearch dand
ddevelopment dagreement
Why dshould da dcompany duse dopen-source dframeworks? d- dcorrect danswers d-To
dadapt dcoding dbased don dneeds
A dcompany drecently dconducted da dfocus dgroup dto ddetermine dwhich dfeatures dand
dbenefits dcustomers dare dinterested din dreceiving dfrom dits dbrand. dThe dcompany
dplans dto dredesign dits dofferings dbased don dthe dcustomer dfeedback. dWhich dfactor
dwill dthe dcompany dneed dto dconsider dwhen ddeveloping dsales dforecasts? d- dcorrect
danswers d-Product
A dcompany dis dlooking dat dall dmarketing ddata dassociated dwith dattracting dprospects
dfrom dthe dlast dyear din dorder dto dgain dinsights dinto dprospective dcustomers. dThe
ddata dcontains dmultimedia dand dunstructured ddata. dWhich dbig ddata dcharacteristic
ddoes dthis ddata drepresent? d- dcorrect danswers d-Variety
A dcompany doffering donline dtax dpreparation dsoftware dfinds dthat ddespite dstellar
dsales dnumbers, dits drevenue dis dlower dthan dexpected. dUpon dfurther danalysis, dthe
dcompany ddetermines dthat dcustomer dsatisfaction ddrops dsignificantly dafter dthe dfirst
dyear, dand donly d25% dof dcustomers dmaintain dthe dservice dafter dthree dyears dof
duse. dHow dshould dthis dcompany dremedy dits dproblem? d- dcorrect danswers d-
Develop dretention dstrategies
A dcompany dis dconcerned dabout da dfuture ddecrease din dsales dso dthe dsales
dmanager dbegins dmonitoring dand dtracking dhistorical dtrends dof dwhy dcustomers dare
ddiscontinuing dthe dpurchase dof dtheir dproducts. dWhich dtype dof dpredictive danalytics
dis dbeing dused dby dthis dsales dmanager? d- dcorrect danswers d-Customer dattrition
