TEST BANK for Operations Management, Table of Contents
Chapter 01 Introduction to Operations Management
14th Edition by William J Stevenson Chapter 02 Competitiveness, Strategy, and Productivity
Chapter 03 Forecasting
Chapters 1 - 19 Chapter 04 Product and Service Design
Chapter 04S Reliability
Chapter 05 Strategic Capacity Planning for Products and Services
Chapter 05S Decision Theory
Chapter 06 Process Selection and Facility Layout
Chapter 07 Work Design and Measurement
Chapter 07S Learning Curves
Chapter 08 Location Planning and Analysis
Chapter 08S The Transportation Model
Chapter 09 Management of Quality
Chapter 10 Quality Control
Chapter 10S Acceptance Sampling
Chapter 11 Aggregate Planning and Master Scheduling
Chapter 12 MRP and ERP
Chapter 13 Inventory Management
Chapter 14 JIT and Lean Operations
Chapter 14S Maintenance
Chapter 15 Supply Chain Management
Chapter 16 Scheduling
Chapter 17 Project Management
,Chapter 18 Management of Waiting Lines 6. Goods producing organizations are not involved in service activities.
True False
Chapter 19 Linear Programming
7. Service operations require additional inventory because of the unpredictability of consumer
demand.
True False
Chapter 01 Introduction to Operations Management
8. The value of outputs is measured by the prices customers are willing to pay for goods or
Student: services.
True False
1. Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services.
True False 9. The use of models will guarantee the best possible decisions.
True False
2. Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations. 10. People who work in the field of operations should have skills that include both knowledge
True False and people skills.
True False
3. Companies are either producing goods or delivering services. This means that only one of the
two types of operations management strategies are used. 11. Assembly lines achieved productivity but at the expense of standard of living.
True False True False
4. Operations, marketing, and finance function independently of each other in most 12. The operations manager has primary responsibility for making operations system design
organizations. decisions, such as system capacity and location of facilities.
True False True False
5. The greater the degree of customer involvement, the more challenging the design and 13. The word "technology" is used only to refer to "information technology".
management of operations. True False
True False
,14. ‘Value added' by definition is always a positive number since 'added' implies increases. 22. The pPareto pphenomenon pis pone pof pthe pmost pimportant pand ppervasive pconcepts
True False pthat pcan pbepapplied pat pall plevels pof pmanagement.
True False
15. Service often requires greater labor content, whereas manufacturing is more capital
intensive. 23. Operations pmanagers, pwho pusually puse pquantitative papproaches, pare pnot preally
True False pconcerned pwithpethical pdecision-making.
True False
16. Measurement of productivity in service is more straightforward than in manufacturing since
it is not necessary to take into account the cost of materials. 24. The poptimal psolutions pproduced pby pquantitative ptechniques pshould palways pbe
True False pevaluated pinpterms pof pthe plarger pframework.
True False
17. Special-purpose technology is a common way of offering increased customization in
manufacturing or services without taking on additional labor costs. 25. Managers pshould pmost poften prely pon pquantitative ptechniques pfor pimportant
True False pdecisions psincepquantitative papproaches presult pin pmore paccurate pdecisions.
True False
18. One concern in the design of production systems is the degree of standardization.
True False 26. Many poperations pmanagement pdecisions pcan pbe pdescribed pas
ptradeoffs.pTrue False
19. Most people encounter operations only in profit-making organizations.
True False 27. A psystems papproach pmeans pthat pwe pconcentrate pon pefficiency pwithin pa psubsystem pand
ptherebypassure poverall pefficiency.
True False
20. Service involves a much higher degree of customer contact than manufacturing.
True False
28. Prior pto pthe pIndustrial pRevolution, pgoods pwere pproduced pprimarily pby pcraftsmen
por ptheirpapprentices pusing pcustom pmade pparts.
True False
21. A systems approach emphasizes interrelationships among subsystems, but its main theme is
that the whole is greater than the sum of its individual parts.
True False
29. Elton pMayo's p"Hawthorne pExperiment" pwas pthe pfocal ppoint pof pthe pHuman
pRelationspMovement, pwhich pemphasized pthe pimportance pof pthe phuman pelement pin
True False
, pjob pdesign. 30. Among pFord's pmany pcontributions pwas pthe pintroduction pof pmass pproduction,
pusing pthepconcept pof pinterchangeable pparts pand pdivision pof plabor.
True False
31. Operations pmanagement pand pmarketing pare pthe ptwo pfunctional pareas pthat pexist pto
psupportpactivities pin pother pfunctions psuch pas paccounting, pfinance, pIT pand phuman
presources.
True False
32. Lean pproduction psystems pincorporate pthe padvantages pof pboth pmass pproduction
pand pcraftpproduction.
True False
33. As pan pabstraction pof preality, pa pmodel pis pa psimplified pversion pof pa preal
pphenomenon.pTrue False
34. Lean pproduction psystems puse pa phighly pskilled pwork pforce pand pflexible pequipment.
True False
35. The plean pproduction pphilosophy phas pbeen pslow pto pbe padopted pin pservice
pindustries.pTrue False
36. Operations pManagement pactivities pwill pbe pless pimportant pin pthe pfuture pbecause pmany
pfirms parepbecoming pservice-oriented poperations prather pthan pgoods pproducing poperations.
True False
37. A pmodern pfirm phas ptwo psupply pchain pconsiderations p- pexternal plinks pwith
True False True False
Chapter 01 Introduction to Operations Management
14th Edition by William J Stevenson Chapter 02 Competitiveness, Strategy, and Productivity
Chapter 03 Forecasting
Chapters 1 - 19 Chapter 04 Product and Service Design
Chapter 04S Reliability
Chapter 05 Strategic Capacity Planning for Products and Services
Chapter 05S Decision Theory
Chapter 06 Process Selection and Facility Layout
Chapter 07 Work Design and Measurement
Chapter 07S Learning Curves
Chapter 08 Location Planning and Analysis
Chapter 08S The Transportation Model
Chapter 09 Management of Quality
Chapter 10 Quality Control
Chapter 10S Acceptance Sampling
Chapter 11 Aggregate Planning and Master Scheduling
Chapter 12 MRP and ERP
Chapter 13 Inventory Management
Chapter 14 JIT and Lean Operations
Chapter 14S Maintenance
Chapter 15 Supply Chain Management
Chapter 16 Scheduling
Chapter 17 Project Management
,Chapter 18 Management of Waiting Lines 6. Goods producing organizations are not involved in service activities.
True False
Chapter 19 Linear Programming
7. Service operations require additional inventory because of the unpredictability of consumer
demand.
True False
Chapter 01 Introduction to Operations Management
8. The value of outputs is measured by the prices customers are willing to pay for goods or
Student: services.
True False
1. Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services.
True False 9. The use of models will guarantee the best possible decisions.
True False
2. Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations. 10. People who work in the field of operations should have skills that include both knowledge
True False and people skills.
True False
3. Companies are either producing goods or delivering services. This means that only one of the
two types of operations management strategies are used. 11. Assembly lines achieved productivity but at the expense of standard of living.
True False True False
4. Operations, marketing, and finance function independently of each other in most 12. The operations manager has primary responsibility for making operations system design
organizations. decisions, such as system capacity and location of facilities.
True False True False
5. The greater the degree of customer involvement, the more challenging the design and 13. The word "technology" is used only to refer to "information technology".
management of operations. True False
True False
,14. ‘Value added' by definition is always a positive number since 'added' implies increases. 22. The pPareto pphenomenon pis pone pof pthe pmost pimportant pand ppervasive pconcepts
True False pthat pcan pbepapplied pat pall plevels pof pmanagement.
True False
15. Service often requires greater labor content, whereas manufacturing is more capital
intensive. 23. Operations pmanagers, pwho pusually puse pquantitative papproaches, pare pnot preally
True False pconcerned pwithpethical pdecision-making.
True False
16. Measurement of productivity in service is more straightforward than in manufacturing since
it is not necessary to take into account the cost of materials. 24. The poptimal psolutions pproduced pby pquantitative ptechniques pshould palways pbe
True False pevaluated pinpterms pof pthe plarger pframework.
True False
17. Special-purpose technology is a common way of offering increased customization in
manufacturing or services without taking on additional labor costs. 25. Managers pshould pmost poften prely pon pquantitative ptechniques pfor pimportant
True False pdecisions psincepquantitative papproaches presult pin pmore paccurate pdecisions.
True False
18. One concern in the design of production systems is the degree of standardization.
True False 26. Many poperations pmanagement pdecisions pcan pbe pdescribed pas
ptradeoffs.pTrue False
19. Most people encounter operations only in profit-making organizations.
True False 27. A psystems papproach pmeans pthat pwe pconcentrate pon pefficiency pwithin pa psubsystem pand
ptherebypassure poverall pefficiency.
True False
20. Service involves a much higher degree of customer contact than manufacturing.
True False
28. Prior pto pthe pIndustrial pRevolution, pgoods pwere pproduced pprimarily pby pcraftsmen
por ptheirpapprentices pusing pcustom pmade pparts.
True False
21. A systems approach emphasizes interrelationships among subsystems, but its main theme is
that the whole is greater than the sum of its individual parts.
True False
29. Elton pMayo's p"Hawthorne pExperiment" pwas pthe pfocal ppoint pof pthe pHuman
pRelationspMovement, pwhich pemphasized pthe pimportance pof pthe phuman pelement pin
True False
, pjob pdesign. 30. Among pFord's pmany pcontributions pwas pthe pintroduction pof pmass pproduction,
pusing pthepconcept pof pinterchangeable pparts pand pdivision pof plabor.
True False
31. Operations pmanagement pand pmarketing pare pthe ptwo pfunctional pareas pthat pexist pto
psupportpactivities pin pother pfunctions psuch pas paccounting, pfinance, pIT pand phuman
presources.
True False
32. Lean pproduction psystems pincorporate pthe padvantages pof pboth pmass pproduction
pand pcraftpproduction.
True False
33. As pan pabstraction pof preality, pa pmodel pis pa psimplified pversion pof pa preal
pphenomenon.pTrue False
34. Lean pproduction psystems puse pa phighly pskilled pwork pforce pand pflexible pequipment.
True False
35. The plean pproduction pphilosophy phas pbeen pslow pto pbe padopted pin pservice
pindustries.pTrue False
36. Operations pManagement pactivities pwill pbe pless pimportant pin pthe pfuture pbecause pmany
pfirms parepbecoming pservice-oriented poperations prather pthan pgoods pproducing poperations.
True False
37. A pmodern pfirm phas ptwo psupply pchain pconsiderations p- pexternal plinks pwith
True False True False
