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SANTA CLARA COUNTY EMS FINAL EXAM 2025/ 2026
NEWEST ACTUAL EXAM COMPLETE QUESTIONS
AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||LATEST EXAM!!!
Policy 108 - System Variance Reporting - Answer-
incidents that result in a threat to public safety, patient, by-
stander, or responder harm
What types of incidents are considered Level A variances?
- Answer-any incident that results in a threat to public
safety, patient, by-stander or responder harm
1. gross negligence
2. fraud of certifications
3. repeated negligence
4. incompetence
A. any deviation from an EMS Agency policy or treatment
protocol with patient harm
B. medication or procedural errors with patient harm
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C. failure or refusal to respond to request for aid, whether
from the public or another system provider
D. equipment failure or malfunction with patient harm
E. any significant EMS-related event that would be
reported to another regulatory agency
What is the maximum time you must report a Level A
variance? - Answer-within 24 hours
Who must be notified ASAP of a Level A variance? -
Answer-EMS On-Duty Chief via County Communications
What type of incidents are considered Level B variances?
- Answer-any incident that does NOT result in patient
harm, but is a deviation from EMS agency policies,
procedures, and protocols
A. potential clinical care variance
B. potential policy variance
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C. poor interagency coordination
D. general complaint (public)
E. communications system variance
F. equipment failure or malfunction
What is the maximum time you must report a Level B
variance? - Answer-within five (5) business days
What type of incidents are considered Level C variances?
- Answer-incidents where the responders provided
outstanding care and went above and beyond the normal
expectations of responders; compliments
A. good patient outcome
B. outstanding customer service
C. positive provider agency/hospital cooperation
D. field supervisor went above and beyond normal
expectations
What form would you use to file a variance report? -
Answer-EMS Form #903
(System Performance Variance Report)
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Policy 109 - Policy Development and Implementation -
Answer-standards for creation, revision, and
implementation of SCC Pre-Hospital Care Policy
(including plans, protocols, procedures, etc.)
How will policy implementation be disseminated to you? -
Answer-EMS Program Manager
What other resources do you have to find new policies and
updates? - Answer--county EMS website
-county EMS app
-electronic/social media
-hardcopy
Which policy addressed allocation and implementation of
resources? - Answer-Policy #109
Policy 500 - Electronic Patient Care - Answer-minimum
standard criteria for the completion and submission of
electronic patient care record (ePCR)
SANTA CLARA COUNTY EMS FINAL EXAM 2025/ 2026
NEWEST ACTUAL EXAM COMPLETE QUESTIONS
AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||LATEST EXAM!!!
Policy 108 - System Variance Reporting - Answer-
incidents that result in a threat to public safety, patient, by-
stander, or responder harm
What types of incidents are considered Level A variances?
- Answer-any incident that results in a threat to public
safety, patient, by-stander or responder harm
1. gross negligence
2. fraud of certifications
3. repeated negligence
4. incompetence
A. any deviation from an EMS Agency policy or treatment
protocol with patient harm
B. medication or procedural errors with patient harm
,2|Page
C. failure or refusal to respond to request for aid, whether
from the public or another system provider
D. equipment failure or malfunction with patient harm
E. any significant EMS-related event that would be
reported to another regulatory agency
What is the maximum time you must report a Level A
variance? - Answer-within 24 hours
Who must be notified ASAP of a Level A variance? -
Answer-EMS On-Duty Chief via County Communications
What type of incidents are considered Level B variances?
- Answer-any incident that does NOT result in patient
harm, but is a deviation from EMS agency policies,
procedures, and protocols
A. potential clinical care variance
B. potential policy variance
,3|Page
C. poor interagency coordination
D. general complaint (public)
E. communications system variance
F. equipment failure or malfunction
What is the maximum time you must report a Level B
variance? - Answer-within five (5) business days
What type of incidents are considered Level C variances?
- Answer-incidents where the responders provided
outstanding care and went above and beyond the normal
expectations of responders; compliments
A. good patient outcome
B. outstanding customer service
C. positive provider agency/hospital cooperation
D. field supervisor went above and beyond normal
expectations
What form would you use to file a variance report? -
Answer-EMS Form #903
(System Performance Variance Report)
, 4|Page
Policy 109 - Policy Development and Implementation -
Answer-standards for creation, revision, and
implementation of SCC Pre-Hospital Care Policy
(including plans, protocols, procedures, etc.)
How will policy implementation be disseminated to you? -
Answer-EMS Program Manager
What other resources do you have to find new policies and
updates? - Answer--county EMS website
-county EMS app
-electronic/social media
-hardcopy
Which policy addressed allocation and implementation of
resources? - Answer-Policy #109
Policy 500 - Electronic Patient Care - Answer-minimum
standard criteria for the completion and submission of
electronic patient care record (ePCR)
