PL-200 QUESTIONS AND ANSWERS
Which component should you use to access data from an internally created web app
with basic REST API functionality as part of a nightly batch job?
A. Attended UI flow
B. Unattended UI flow
C. Flow that uses a custom connector
D. Flow that uses a prebuilt connector - Answer -B. Unattended UI flow
Which component should you use to access data from a public web site with no API
functionality for emails processed through an unmonitored queue?
A. Attended UI flow
B. Unattended UI flow
C. Flow that uses a custom connector
D. Flow that uses a prebuilt connector - Answer -A. Attended UI flow
You create workflows to automate business processes.You need to create a workflow
that automatically sends emails based on a mail merge template. The workflow must
contain the following configuration: Run immediately.
A. Approve the workflow
B. Configure the workflow to run now
C. Configure child workflow to run now - Answer -A. Approve the workflow
You create workflows to automate business processes.You need to create a workflow
that automatically sends emails based on a mail merge template. The workflow must
contain the following configuration: Validate when a condition is met.
A. Publish workflow
B. Subject contains data
C. Trigger when a Power Automate button is pressed - Answer -C. Trigger when a
Power Automate button is pressed
You create workflows to automate business processes.You need to create a workflow
that automatically sends emails based on a mail merge template. The workflow must
contain the following configuration: Perform an action when a condition is met.
A. Send an email
B. View chart
C. Update a security role - Answer -A. Send an email
,You are creating a Power Virtual Agents chatbot that uses multiple topics. Each user
interaction can reference more than one topic. You need to be able to capture a value in
an initial topic and use it in subsequent topics. Which type of variable should you
create?
A. Context
B. Bot
C. Topic - Answer -B. Bot
A company has a custom website. You need to embed a Power Virtual Agents chatbot
into the website. What should you use?
A. Webpage URL
B. Form ID
C. Bot ID
D. Custom web channel - Answer -D. Custom web channel
A company is developing several Power Virtual Agents chatbots. The company
manufactures more than 1,000 different products. The chatbots must prompt users to
enter or select a product. You need to store the product information so that it can be
reused across all chatbots. Where should you store the model data?
A. Global variables
B. Custom entities
C. Topics
D. Multiple choice options - Answer -A. Global variables
A company creates a Power Virtual Agents chatbot. You need to determine when live
agents are engaged to provide support. Which metrics should you use for determining
which topics are transferred to live agents most often?
A. Engagements over time
B. Session outcomes over time
C. Escalation rate drivers
D. Escalation rate - Answer -C. Escalation rate drivers
A company creates a Power Virtual Agents chatbot. You need to determine when live
agents are engaged to provide support. Which metrics should you use for determining
the number of chats per day that are transferred to live agents?
A. Engagements over time
B. Session outcomes over time
C. Escalation rate drivers
D. Escalation rate - Answer -B. Session outcomes over time
,You are creating Power Virtual Agents chatbot that captures demographic information
about customers. The chatbot must determine the group a customer belongs to based
on their age. The age groups are:
0 - 17
18 - 25
26 - 35
36 - 55
55 - 100
You need to configure the chatbot to ask a question that can be used to determine the
correct age group. Solution: Use Date and time for Identify in the question and then add
branches that use conditional logic to determine the age group. Does this meet the
goal?
A. Yes
B. No - Answer -B. No
You are creating Power Virtual Agents chatbot that captures demographic information
about customers. The chatbot must determine the group a customer belongs to based
on their age. The age groups are:
0 - 17
18 - 25
26 - 35
36 - 55
55 - 100
You need to configure the chatbot to ask a question that can be used to determine the
correct age group. Solution: Use multiple choice options for Identify in the question and
create options that represent each of the age groups.
A. Yes
B. No - Answer -B. No
You are creating Power Virtual Agents chatbot that captures demographic information
about customers. The chatbot must determine the group a customer belongs to based
on their age. The age groups are:
0 - 17
18 - 25
26 - 35
36 - 55
55 - 100
You need to configure the chatbot to ask a question that can be used to determine the
correct age group. Solution: Create a custom Age group entity and synonyms for each
individual age in the corresponding item. Use Age group for Identify in the question.
A. Yes
B. No - Answer -A. Yes
, You create a new Power Virtual Agents chatbot for an organization. Testing and
production deployment of the chatbot are not complete. You need to ensure that
appropriate users can access the chatbot. Which methods should you use in order to
test the chatbot with unlicensed internal users?
A. Use the demo website
B. Share the chatbot to each user individually
C. Share the chatbot to a security group containing all users - Answer -A. Use the
demo website
You create a new Power Virtual Agents chatbot for an organization. Testing and
production deployment of the chatbot are not complete. You need to ensure that
appropriate users can access the chatbot. Which methods should you use in order to
allow other licensed internal users to edit the chatbot?
A. Share the chatbot to each user individually
B. Share the chatbot to a security group containing all users
C. Deploy the chatbot to Microsoft Teams in your tenant - Answer -B. Share the chatbot
to a security group containing all users
You create a new Power Virtual Agents chatbot for an organization. Testing and
production deployment of the chatbot are not complete. You need to ensure that
appropriate users can access the chatbot. Which methods should you use in order to
deploy the chatbot to production for public consumption?
A. Embed the chatbot code in an IFrame on your company's public website
B. Deploy the chatbot to Microsoft Teams in your tenant
C. Deploy the chatbot to AppSource - Answer -A. Embed the chatbot code in an
IFrame on your company's public website
You are designing a chatbot for a sports outlet. You need to complete the chatbot.
Which feature should you use to enable the chatbot to relate to a real-world object or
topic in a dialog?
A. Topics
B. Entities
C. Variables
D. Flows - Answer -B. Entities
You are designing a chatbot for a sports outlet. You need to complete the chatbot.
Which feature should you use to define the path and triggers for a chatbot
conversation?
A. Topics
B. Entities
C. Variables
Which component should you use to access data from an internally created web app
with basic REST API functionality as part of a nightly batch job?
A. Attended UI flow
B. Unattended UI flow
C. Flow that uses a custom connector
D. Flow that uses a prebuilt connector - Answer -B. Unattended UI flow
Which component should you use to access data from a public web site with no API
functionality for emails processed through an unmonitored queue?
A. Attended UI flow
B. Unattended UI flow
C. Flow that uses a custom connector
D. Flow that uses a prebuilt connector - Answer -A. Attended UI flow
You create workflows to automate business processes.You need to create a workflow
that automatically sends emails based on a mail merge template. The workflow must
contain the following configuration: Run immediately.
A. Approve the workflow
B. Configure the workflow to run now
C. Configure child workflow to run now - Answer -A. Approve the workflow
You create workflows to automate business processes.You need to create a workflow
that automatically sends emails based on a mail merge template. The workflow must
contain the following configuration: Validate when a condition is met.
A. Publish workflow
B. Subject contains data
C. Trigger when a Power Automate button is pressed - Answer -C. Trigger when a
Power Automate button is pressed
You create workflows to automate business processes.You need to create a workflow
that automatically sends emails based on a mail merge template. The workflow must
contain the following configuration: Perform an action when a condition is met.
A. Send an email
B. View chart
C. Update a security role - Answer -A. Send an email
,You are creating a Power Virtual Agents chatbot that uses multiple topics. Each user
interaction can reference more than one topic. You need to be able to capture a value in
an initial topic and use it in subsequent topics. Which type of variable should you
create?
A. Context
B. Bot
C. Topic - Answer -B. Bot
A company has a custom website. You need to embed a Power Virtual Agents chatbot
into the website. What should you use?
A. Webpage URL
B. Form ID
C. Bot ID
D. Custom web channel - Answer -D. Custom web channel
A company is developing several Power Virtual Agents chatbots. The company
manufactures more than 1,000 different products. The chatbots must prompt users to
enter or select a product. You need to store the product information so that it can be
reused across all chatbots. Where should you store the model data?
A. Global variables
B. Custom entities
C. Topics
D. Multiple choice options - Answer -A. Global variables
A company creates a Power Virtual Agents chatbot. You need to determine when live
agents are engaged to provide support. Which metrics should you use for determining
which topics are transferred to live agents most often?
A. Engagements over time
B. Session outcomes over time
C. Escalation rate drivers
D. Escalation rate - Answer -C. Escalation rate drivers
A company creates a Power Virtual Agents chatbot. You need to determine when live
agents are engaged to provide support. Which metrics should you use for determining
the number of chats per day that are transferred to live agents?
A. Engagements over time
B. Session outcomes over time
C. Escalation rate drivers
D. Escalation rate - Answer -B. Session outcomes over time
,You are creating Power Virtual Agents chatbot that captures demographic information
about customers. The chatbot must determine the group a customer belongs to based
on their age. The age groups are:
0 - 17
18 - 25
26 - 35
36 - 55
55 - 100
You need to configure the chatbot to ask a question that can be used to determine the
correct age group. Solution: Use Date and time for Identify in the question and then add
branches that use conditional logic to determine the age group. Does this meet the
goal?
A. Yes
B. No - Answer -B. No
You are creating Power Virtual Agents chatbot that captures demographic information
about customers. The chatbot must determine the group a customer belongs to based
on their age. The age groups are:
0 - 17
18 - 25
26 - 35
36 - 55
55 - 100
You need to configure the chatbot to ask a question that can be used to determine the
correct age group. Solution: Use multiple choice options for Identify in the question and
create options that represent each of the age groups.
A. Yes
B. No - Answer -B. No
You are creating Power Virtual Agents chatbot that captures demographic information
about customers. The chatbot must determine the group a customer belongs to based
on their age. The age groups are:
0 - 17
18 - 25
26 - 35
36 - 55
55 - 100
You need to configure the chatbot to ask a question that can be used to determine the
correct age group. Solution: Create a custom Age group entity and synonyms for each
individual age in the corresponding item. Use Age group for Identify in the question.
A. Yes
B. No - Answer -A. Yes
, You create a new Power Virtual Agents chatbot for an organization. Testing and
production deployment of the chatbot are not complete. You need to ensure that
appropriate users can access the chatbot. Which methods should you use in order to
test the chatbot with unlicensed internal users?
A. Use the demo website
B. Share the chatbot to each user individually
C. Share the chatbot to a security group containing all users - Answer -A. Use the
demo website
You create a new Power Virtual Agents chatbot for an organization. Testing and
production deployment of the chatbot are not complete. You need to ensure that
appropriate users can access the chatbot. Which methods should you use in order to
allow other licensed internal users to edit the chatbot?
A. Share the chatbot to each user individually
B. Share the chatbot to a security group containing all users
C. Deploy the chatbot to Microsoft Teams in your tenant - Answer -B. Share the chatbot
to a security group containing all users
You create a new Power Virtual Agents chatbot for an organization. Testing and
production deployment of the chatbot are not complete. You need to ensure that
appropriate users can access the chatbot. Which methods should you use in order to
deploy the chatbot to production for public consumption?
A. Embed the chatbot code in an IFrame on your company's public website
B. Deploy the chatbot to Microsoft Teams in your tenant
C. Deploy the chatbot to AppSource - Answer -A. Embed the chatbot code in an
IFrame on your company's public website
You are designing a chatbot for a sports outlet. You need to complete the chatbot.
Which feature should you use to enable the chatbot to relate to a real-world object or
topic in a dialog?
A. Topics
B. Entities
C. Variables
D. Flows - Answer -B. Entities
You are designing a chatbot for a sports outlet. You need to complete the chatbot.
Which feature should you use to define the path and triggers for a chatbot
conversation?
A. Topics
B. Entities
C. Variables
