INTEGRATED OPERATIONS MANAGEMENT FINAL
EXAM 2025 | QUESTIONS AND WELL DETAILED
ANSWERS | ALREADY GRADED A+||NEWEST
VERSION 2025/26
All organizations, including service firms such as banks and hospitals, have a
production function. -CORRECTANSWER True
The operations manager performs the management activities of planning, organizing,
staffing, leading, and controlling of the OM function. -CORRECTANSWER True
Which of the following are the primary functions of all organizations?
A. operations, marketing, and human resources
B. marketing, human resources, finance/acct
C. sales, quality control, operations
D. marketing, operations, finance/acct
E. research and development, fin/acct, purchasing -CORRECTANSWER Marketing,
operations, and finance/accounting
Which of the following would not be an operations function in a fast-food restaurant?
A. advertising and promotion
B. designing the layout of the facility
C. maintaining equipment
D. making hamburgers and fries
,E. purchasing ingredients -CORRECTANSWER advertising and promotion
Reasons to study operations management include:
A. studying why people organize themselves for productive enterprise
B. Knowing how goods and services are consumed
C. understanding what human resources managers do
D. learning about a costly part of the enterprise -CORRECTANSWER A and D
The five elements in the management process are: -CORRECTANSWER plan,
organize, staff, lead, and control
The ten critical decisions of operations management include:
A. Layout strategy
B. Maintenance
C. Process and capacity design
D. Managing quality -CORRECTANSWER All of the above
Which is not true regarding differences between goods and services?
A. Services tend to be more knowledge-based than goods
B. Services tend to have a more inconsistent product definition than goods
C. Services are generally produced and consumed simultaneously; tangible goods are
not
, D. Goods tend to have higher customer interaction than services -CORRECTANSWER
Goods tend to have higher customer interaction than services
Manufacturing organizations have ten strategic OM decisions, while service
organizations have only eight -CORRECTANSWER False
Key success factors are those activities that are key to achieving competitive
advantage. -CORRECTANSWER True
The impact of strategies on the general direction and basic character of a company is -
CORRECTANSWER Long range
The fundamental purpose of an organization's mission statement is to -
CORRECTANSWER define the organization's purpose in society
The three steps of the operations manager's job, in order, are -CORRECTANSWER
develop the strategy, establish the organizational structure, find the right staff
Which of the following is not an element of the management process?
A. Controlling
B. Leading
C. Planning
D. Pricing
EXAM 2025 | QUESTIONS AND WELL DETAILED
ANSWERS | ALREADY GRADED A+||NEWEST
VERSION 2025/26
All organizations, including service firms such as banks and hospitals, have a
production function. -CORRECTANSWER True
The operations manager performs the management activities of planning, organizing,
staffing, leading, and controlling of the OM function. -CORRECTANSWER True
Which of the following are the primary functions of all organizations?
A. operations, marketing, and human resources
B. marketing, human resources, finance/acct
C. sales, quality control, operations
D. marketing, operations, finance/acct
E. research and development, fin/acct, purchasing -CORRECTANSWER Marketing,
operations, and finance/accounting
Which of the following would not be an operations function in a fast-food restaurant?
A. advertising and promotion
B. designing the layout of the facility
C. maintaining equipment
D. making hamburgers and fries
,E. purchasing ingredients -CORRECTANSWER advertising and promotion
Reasons to study operations management include:
A. studying why people organize themselves for productive enterprise
B. Knowing how goods and services are consumed
C. understanding what human resources managers do
D. learning about a costly part of the enterprise -CORRECTANSWER A and D
The five elements in the management process are: -CORRECTANSWER plan,
organize, staff, lead, and control
The ten critical decisions of operations management include:
A. Layout strategy
B. Maintenance
C. Process and capacity design
D. Managing quality -CORRECTANSWER All of the above
Which is not true regarding differences between goods and services?
A. Services tend to be more knowledge-based than goods
B. Services tend to have a more inconsistent product definition than goods
C. Services are generally produced and consumed simultaneously; tangible goods are
not
, D. Goods tend to have higher customer interaction than services -CORRECTANSWER
Goods tend to have higher customer interaction than services
Manufacturing organizations have ten strategic OM decisions, while service
organizations have only eight -CORRECTANSWER False
Key success factors are those activities that are key to achieving competitive
advantage. -CORRECTANSWER True
The impact of strategies on the general direction and basic character of a company is -
CORRECTANSWER Long range
The fundamental purpose of an organization's mission statement is to -
CORRECTANSWER define the organization's purpose in society
The three steps of the operations manager's job, in order, are -CORRECTANSWER
develop the strategy, establish the organizational structure, find the right staff
Which of the following is not an element of the management process?
A. Controlling
B. Leading
C. Planning
D. Pricing
