BUS 108 - Chap 8 Exam Questions and Answers With complete
solution–Expert Verified
Kenya makes sure that her company uses automated reputation analysis
andother technologies to listen to what people are saying. Which strategy is
Kenyausing to respond to negative criticism?
Monitor the
conversation.
B.Evaluate negative
messages.C.Engage
early, engage often.
D.Respond appropriately.
E.Ignore negative feedback.: A.
Monitor the conversation
Opening with a neutral or positive statement that establishes common
ground with reader before transitioning into the negative news is a way
1/5
,toavoid being overly blunt when using the approach.
targ
eted
B.inf
orm
al
C.dir
ect
D.in
direc
t
E.spe
cific:
C.
direct
2/5
, When sending refusals to other employers who have requested
informationabout a former employee of yours, your message can be brief
and .
A.specific
B.direct
C.informal
D.indirect
E.targeted: B.
direct
Which of the following is an example of positive phrasing?
A.Your camera cannot be repaired but it is your fault, not
ours.
B.Because you ignored our first two warnings, we are cutting your
account.C.Obviously you are very unhappy.
D.Please confirm receipt of the bill and remit payment.
3/5
solution–Expert Verified
Kenya makes sure that her company uses automated reputation analysis
andother technologies to listen to what people are saying. Which strategy is
Kenyausing to respond to negative criticism?
Monitor the
conversation.
B.Evaluate negative
messages.C.Engage
early, engage often.
D.Respond appropriately.
E.Ignore negative feedback.: A.
Monitor the conversation
Opening with a neutral or positive statement that establishes common
ground with reader before transitioning into the negative news is a way
1/5
,toavoid being overly blunt when using the approach.
targ
eted
B.inf
orm
al
C.dir
ect
D.in
direc
t
E.spe
cific:
C.
direct
2/5
, When sending refusals to other employers who have requested
informationabout a former employee of yours, your message can be brief
and .
A.specific
B.direct
C.informal
D.indirect
E.targeted: B.
direct
Which of the following is an example of positive phrasing?
A.Your camera cannot be repaired but it is your fault, not
ours.
B.Because you ignored our first two warnings, we are cutting your
account.C.Obviously you are very unhappy.
D.Please confirm receipt of the bill and remit payment.
3/5
