BUS 370 Exam 1 Study Guide –
NCSU.
1. CHAP 1: Intro-
duction to
Opera- tions
and SCM the planning, scheduling, and control of the activities that transform inputs
into finished goods and services
2. Operations
man- agement 2 types- manufacturing operations and service operations
(aka operations) The collection of people, technology, and systems within an
orga- nization that has primary responsibility for providing the
3. Operations organization's products or services
func- tions
4. Supply chain a network of manufacturers and service providers that work together to
create products or services needed by end users.
These manufacturers and service providers are linked together through
physical flows, information flows and monetary flows
5. Supply Chain Management (SCM)
, BUS 370 Exam 1 Study Guide –
NCSU.
6. Supply Chain active management of supply chain activities and relationships in order to
dia- gram - maxi- mize customer value and achieve sustainable competitive
upstream and advantage
downstream
7. Trends in chap 1 ppt, slide 9
opera- tions
and SCM
1. agility: the ability to recalculate plans and deliver the same service
2. information
technology:
eCommerce
3. people: shortage of skilled knowledge workers
, BUS 370 Exam 1 Study Guide –
NCSU.
8. 3 reasons 1. pervasiveness:
to study every org. must make a product or service that someone values
SCM
2. Interdependence:
most orgs function as part of a larger supply chain, ex: product, ship, port, boat
travel, truck, store
3. profitability and survival:
org's must carefully manage their operations and supply chains in order to
prosper, and indeed, survive
1. process selection, design, and improvement: how are we
9. Operations going to set up a restaurant?
and SCM
activities 2. forecasting demand and supply:
when are ppl coming, time/season?
3. capacity planning for capital investment and resource levels:
4. inventory management: how to manage inventory, enough
cups? right amt of ingredients? getting hard to find ingredient like
fish?
5. planning and control for work scheduling and producing
enough goods or services to meet demand:
need more ppl during busy times
6. purchasing, managing, supplier
relationships: where to buy food from?
specialty items?
7. logistics, distribution of goods:
how many times are items delivered? what time of day?
, BUS 370 Exam 1 Study Guide –
NCSU.
10. diff btw manufac- Manufacturing:
turing and ser- -tangible product (ex: auto, TV, computer)
NCSU.
1. CHAP 1: Intro-
duction to
Opera- tions
and SCM the planning, scheduling, and control of the activities that transform inputs
into finished goods and services
2. Operations
man- agement 2 types- manufacturing operations and service operations
(aka operations) The collection of people, technology, and systems within an
orga- nization that has primary responsibility for providing the
3. Operations organization's products or services
func- tions
4. Supply chain a network of manufacturers and service providers that work together to
create products or services needed by end users.
These manufacturers and service providers are linked together through
physical flows, information flows and monetary flows
5. Supply Chain Management (SCM)
, BUS 370 Exam 1 Study Guide –
NCSU.
6. Supply Chain active management of supply chain activities and relationships in order to
dia- gram - maxi- mize customer value and achieve sustainable competitive
upstream and advantage
downstream
7. Trends in chap 1 ppt, slide 9
opera- tions
and SCM
1. agility: the ability to recalculate plans and deliver the same service
2. information
technology:
eCommerce
3. people: shortage of skilled knowledge workers
, BUS 370 Exam 1 Study Guide –
NCSU.
8. 3 reasons 1. pervasiveness:
to study every org. must make a product or service that someone values
SCM
2. Interdependence:
most orgs function as part of a larger supply chain, ex: product, ship, port, boat
travel, truck, store
3. profitability and survival:
org's must carefully manage their operations and supply chains in order to
prosper, and indeed, survive
1. process selection, design, and improvement: how are we
9. Operations going to set up a restaurant?
and SCM
activities 2. forecasting demand and supply:
when are ppl coming, time/season?
3. capacity planning for capital investment and resource levels:
4. inventory management: how to manage inventory, enough
cups? right amt of ingredients? getting hard to find ingredient like
fish?
5. planning and control for work scheduling and producing
enough goods or services to meet demand:
need more ppl during busy times
6. purchasing, managing, supplier
relationships: where to buy food from?
specialty items?
7. logistics, distribution of goods:
how many times are items delivered? what time of day?
, BUS 370 Exam 1 Study Guide –
NCSU.
10. diff btw manufac- Manufacturing:
turing and ser- -tangible product (ex: auto, TV, computer)
